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Great Lakes Honda West

Elyria, OH

4.4
143 Reviews
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823 Leona St

Elyria, OH

44035

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Showing 143 reviews

September 30, 2021

Great dealership good customer service nice courteous people prompt & Efficient regarding the services necessary for my car More

by Bud
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Drew
Oct 01, 2021 -

Great Lakes Honda West responded

Thank you for the positive feedback! We are delighted to know that you enjoy our dealership at Great Lakes Honda West, and we hope that you will continue to visit us!

September 28, 2021

Found the experience over all outstanding, all departments. The sales rep Stephanie Warfield did an excellent job in representing the dealership and Honda. She knows her position and products well More

by Jbturnbull96
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Warfield
Sep 29, 2021 -

Great Lakes Honda West responded

Hi, thanks for the positive review! We can't tell you how nice it feels to hear that Stephanie went above and beyond to make sure your experience was a memorable one. We look forward to hearing from you again, and please contact us if you ever need anything regarding your vehicle!

Sep 29, 2021 -

Jbturnbull96 responded

Your welcome. She did a great job in my eye's. Respectfully Yours. Brian Turnbull Exec. V. P. North American SERVICES Operations. Toshiba Medical Systems Inc. Retired

September 25, 2021

Ed Brewer is our salesman now for the many Honda vehicle's we have purchased. And Great Lakes Honda West is the only Honda dealer we trust. We will keep coming back in the future and recommend Ed an More

by Kathy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Brewer, Kelley Coffman and Michael Lesko
Sep 27, 2021 -

Great Lakes Honda West responded

Hi Kathy, thanks for the positive review! We can't tell you how nice it feels to hear that Ed, Kelley, and Michael went above and beyond to make sure your experience was a memorable one. We look forward to hearing from you again, and please contact us if you ever need anything regarding your vehicle!

September 20, 2021

THEY REFUSE TO FIX THE LOUD CONSISTENT SQUEAK COMING FROM THE BRAKES. NOT TO MENTION TREATED MY BEAUTIFUL WIFE LIKE TRASH. DO NOT SPEND A DIME HERE! More

by EBERTNICK
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Maiell McCall, Jeffrey Berlin
Sep 21, 2021 -

Great Lakes Honda West responded

Nick, I am concerned to learn about your disappointment regarding your recent service experience. I would appreciate the opportunity to speak with you to address all of your concerns further. Please reach out to me at a time that is convenient for you. I look forward to speaking with you. Sincerely, Xavier Pepple General Manager xpepple@glakeshonda.com

Sep 21, 2021 -

EBERTNICK responded

Someone should apologize to my wife for the way she was treated. She may not go back there after the last situation. The brakes squeak loud and frequent, refusing to fix them is insulting. My family isn't important enough to keep safe. The salesmen promised us a detail as part the sale and he has since been fired. If you are will to right these I would be grateful. My wife's number is the 614 number in our file, she is the driver and owner. Nick

Sep 28, 2021 -

EBERTNICK responded

Xavier responded. Nothing was resolved, he blamed the squeaking on the manufacturer. Even though there was no squeak prior to them replacing the rotors and NOT the pads. I made them aware of the pads needing replaced. I am a mechanic. No concessions were offered to make up for the horrible treatment they gave my wife. I will deffer business from them until this gets resolved. Or I die. I'm 43 and I deal with dealerships everyday. This is unprecedented treatment. They should be ashamed.

September 11, 2021

Ed Brewer, my salesman, has handled my last 3 Honda purchases. He is why I keep coming back to the dealership. I appreciate his knowledge, patience, and sense of humor. Always a pleasure. Elijah, the F More

by S.peirce
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Brewer, Elijah Camara
Sep 12, 2021 -

Great Lakes Honda West responded

Thank you for your repeat business here at Great Lakes Honda West. We're happy to see your positive feedback for our Sales Team. Congratulations on your Honda!

September 04, 2021

Would rate overall experience as very good. Have dealt with dealership (under 3 different names) for thirty years. Pat carried on the ‘tradition’ of treating the consumer with respect and explained answer More

by BL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat W (sales)
Sep 05, 2021 -

Great Lakes Honda West responded

Thank you for choosing Great Lakes Honda West! We are happy to know that you have enjoyed working with our team throughout the years. We will always be here to assist when needed!

August 30, 2021

Everyone, from Don Groff (Sales Agent) to Kelly Coffman (Sales Manager) to Scott in financing were professional, knowledgeable, courteous, and friendly. It was a comfortable atmosphere. More

by Fran
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Groff, Kelly Coffman, and Scott (financial).
Aug 30, 2021 -

Great Lakes Honda West responded

That's excellent to see, Fran! We are glad to know that each member of the Great Lakes Honda West team you encountered made a memorable impression on you. Your kind words are truly appreciated; congratulations on your purchase!

August 27, 2021

Have bought from before. Pat the sales lady was great as was Will in finance. Highly recommend no pressure pleasant experience. Will buy from again. More

by Pasc57
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat W. And Will
Aug 28, 2021 -

Great Lakes Honda West responded

Thank you for taking the time to share your pressure-free sales experience with Pat and Will! Enjoy your new ride! Don't hesitate to reach out to us, when we can work with you down the road at Great Lakes Honda West.

August 27, 2021

Straight forward pricing,a friendly place to do business,but could be a little quicker doing business. More

by Ghostdog
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Still
Aug 28, 2021 -

Great Lakes Honda West responded

Thanks for the excellent review! Congratualtions on your new ride! Please do not hesitate to reach out to us when we can work with you down the road at Great Lakes Honda West.

August 19, 2021

We are very impressed with Great Lakes Honda. Our salesman Shelton White is very knowledgeable and helpful. He was very attentive to what we were looking for. He pays attentions to details and is v More

by Tammy E.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shelton White, Mike in finance, General Manager.
Aug 21, 2021 -

Great Lakes Honda West responded

Tammy- It sounds like you had a quality experience from start to finish, which makes us very happy! Thank you for taking the time to write a review. We're thrilled to hear Shelton, Mike, and our team went above and beyond to assist you with a high level of customer service throughout the process. Congratulations on your new ride! We greatly appreciate your positive feedback, and we look forward to taking care of any of your auto needs in the future.

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