Great Lakes Honda

I would strongly caution others before purchasing a vehicle from this dealership. We purchased a 2024 Honda HR-V from Jordan Chudzik and worked with Finance Manager Colin Anderson. When problems arose vehicle from this dealership. We purchased a 2024 Honda HR-V from Jordan Chudzik and worked with Finance Manager Colin Anderson. When problems arose after the sale, we also attempted to involve Sales Manager Isidro Cora. The dealership emphasized that the vehicle had undergone an extensive 120+ point inspection and that identified defects had been addressed. We considered an extended warranty but declined the significant additional expense in part because of the inspection the dealership represented had been performed and our confidence in Honda's reliability. Our concerns began during negotiation. We offered $24,000 and were told the dealership could not approve that price because they would lose money. We later discovered the same vehicle had been advertised for $24,000 only days earlier. We ultimately paid $24,400. Being told they would lose money at a price they themselves had recently advertised left us feeling deliberately misled. After taking the vehicle home, we discovered a floor/cargo mat with a significant hole had been placed in the cargo area out of sight. Given the extensive inspection we were told had been performed, it is difficult to understand how something this obvious was not identified or disclosed. The vehicle was also sold without the second key available. Although we have a Honda dealership approximately five miles from our home, they refused to allow us to obtain the key there and instead required an approximately 120-mile round trip back to their dealership to obtain a key that should have been provided at purchase. More concerning, less than three weeks after purchase, the A/C fan stopped working. We first contacted the dealership one day before its 21-day return period expired. Despite repeated calls, including attempts to involve management, no one returned our calls. It has now been 15 days without a response. I understand that a used vehicle can develop a mechanical problem. What I find unacceptable is emphasizing a 120+ point inspection, having a significant problem arise less than three weeks later, and then refusing to even have a conversation with the customer—particularly when we reported it before the 21-day return period expired. The lack of follow-through extended to the title. We purchased the vehicle July 7 and paid the dealership $46 for title/registration. After still not receiving the title, we researched the status ourselves and discovered it had been issued July 21. By August 15, we still had not received it, while our temporary tags expire August 22. Because my daughter needs the vehicle registered before leaving for college, we had to locate the title number ourselves and pay an additional $24 for a paper copy so we could complete the registration in time. Any one of these issues might have been something we could work through. Taken together—the pricing representation, damaged mat placed out of view, second-key inconvenience, A/C failure and complete lack of response, and failure to timely provide a title we had already paid the dealership to process—they demonstrate a consistent lack of attention and follow-through. Problems can occur with any used vehicle. How a dealership responds when they do demonstrates the quality of the business. What is most disappointing is that once the sale was completed, the level of service and responsiveness changed dramatically. Based on our experience, I would not purchase another vehicle from this dealership and would caution others to carefully consider both the representations made during the sales process and the post-sale support they should expect. More

Terrible and pathetic service department. Never giving honda my business again. Rob is unprofessional, rude, and just a xxxxxx. Hope this business gets shut down ASAP Never giving honda my business again. Rob is unprofessional, rude, and just a xxxxxx. Hope this business gets shut down ASAP More

My experience buying a car from them was great. They are very well set up and efficient. I was really pleased with my sales rep Chris Ferranti as he was really pleasant and helpful, and not the lea They are very well set up and efficient. I was really pleased with my sales rep Chris Ferranti as he was really pleasant and helpful, and not the least bit pushy. More

Went in to look at a Honda that was listed for sale. Absolutely awful experience. Sales person was not available, the man who helped us was not enthused and was annoyed he had to do his job off the bat. Absolutely awful experience. Sales person was not available, the man who helped us was not enthused and was annoyed he had to do his job off the bat. Didn't even try to sell the car nor discuss anything positive about the vehicle. Gave us a terrible "deal", felt very disrespected and as though we were a bother by just walking in and wanting to buy a car in the first place. Will not be returning to Great Lakes Honda by any means. More

from not knowing where to get a newer car, I was approved in minutes (while sitting at another dealership for hours) Met with salesman Keith - he was so courteous, and helpful in my situation and worked wi in minutes (while sitting at another dealership for hours) Met with salesman Keith - he was so courteous, and helpful in my situation and worked with mgr - Tony. Recently had a small issue with the undercarriage plate that came off from being stuck in the snow. Service got me in the same day. Initially quoted $90 for inspection, and possible replacement of the plate/shield. After about an hour wait, well worth it. They not only fixed and re-attached the plate, but it was $0 no charge. This place is great.. Service is fast paced but organized. Everyone knew what they were doing and moved people in and out. More