Great Lakes Honda

Love my car. Great service from Kristy Rice. I recently turned my Civic in for a new lease on a HR-V. Received great service from Kristy Rice. Never had an auto transaction go as smooth as this o I recently turned my Civic in for a new lease on a HR-V. Received great service from Kristy Rice. Never had an auto transaction go as smooth as this one. When my lease is up again, I will be sure to go back to Kristy!!!! Everyone at Great Lakes Honda are helpful and friendly! Love the free car washes too!!!! More

Sales Person, Kristy Rice, was great to work with.. I just bought my Honda Odyssey and couldn't be happier. Everyone were quick to offer assistance and make me comfortable. Kristy smoothed out the proce I just bought my Honda Odyssey and couldn't be happier. Everyone were quick to offer assistance and make me comfortable. Kristy smoothed out the process and made my time at Great Lakes worth the effort. If I was Kristy's boss I'd give her a raise. She was professional and courteous and made a hard job look easy. More

Great Dealership! Kristy Rice was excellent and patient with me to make sure I got the best deal on my new Honda Ridgeline. I would highly recommend Great Lakes Honda. Kristy Rice was excellent and patient with me to make sure I got the best deal on my new Honda Ridgeline. I would highly recommend Great Lakes Honda. More

Bate and switch I arrived at the dealer looking for a cheap car. There were cars everywhere. They were parked sideways backward and in the way. There were some man I arrived at the dealer looking for a cheap car. There were cars everywhere. They were parked sideways backward and in the way. There were some many cars parked in the way I could barely find a safe place to park myself. It was mayhem. I checked in at the front desk and a salesman quickly found me. I told him what I was looking for. He quickly found me a car in my price range, so I thought. He asked me if I would pay $3,000. I said yes. An hour and a half later I was told by a manager it would take $4,700. A complete waste of my time. While waiting I saw a brand new Accord idling in the lot with no keys in it or anybody attending to it. It ran the whole time I was there. It was still running when I left. Its probably still running! That really makes me want to buy a new car there. More

Bought a used car I bought a used car here today. The price was fair and the people were friendly. They did a nice job going over the car to find issues it had and I I bought a used car here today. The price was fair and the people were friendly. They did a nice job going over the car to find issues it had and I fixed them prior to the purchase. There was a mix up and they didn’t have my car detailed and cleaned up when I got there today but they took responsibility for the situation and made it right. They devilered a clean car to me at my house when they got it done. Great staff and I would highly recommmend checking them out for your next car. My sales guy was Mike Means and he was a nice young guy and the general manager was nice enough to jump in and help get things right. That is good service for an as is used car so I would imagine that they would really treat you well if you are buying one of the nicer used or new cars. More

GREAT Customer Service! Made buying easy! I did not want to give up my old van. My husband pulled me to look at new ones because, in reality, it was time. The GM set us up with Marcus and that I did not want to give up my old van. My husband pulled me to look at new ones because, in reality, it was time. The GM set us up with Marcus and that was it! Marcus was EXTREMELY knowledgeable about the Odyssey and was able to show us the features we wanted to see quickly and with confidence. He took his time with us and I feel that he listened to what we wanted in a van. He didn’t take us “straight to the top” as far as the models go (which is something we had expedited when shopping another dealer). He made us feel comfortable and made the process easy. We enjoyed him so much we sent my parents to him the very next day and they purchased a CRV with his help. Gavin Lake’s staff is top of the line and put us in very good hands. We will be back (maybe just for the hot chocolate for the time being....we plan on having this van for a VERY long time)! Thank you to the wonderful people at Great Lakes for making this car buying experience an easy one! More

They scammed the xxxx out of us. My girl went here to trade in her car for another. They approved her for a vehicle, gave her the keys and took her old car. A week later they call say My girl went here to trade in her car for another. They approved her for a vehicle, gave her the keys and took her old car. A week later they call saying they need the car back bc the bank didn’t approve her. Weird, since they usually find that out BEFORE giving someone the keys. We had to bring in the car before they told us that bc they were fixing it for her and gave us a loaner, but the same day we give them the car to get fixed is the same day they call and tell us they are keeping it. (And yes they gave us a loaner but they know we would have no choice but to return it bc we could go to jail if we didn’t) They said they would work with us to find another bank who would approve her. A week goes by and nothing. On to the next week and they are being very vague and only emailing her. Brittany is the one corresponding with my gf. Finally we told them we wanted the Kia back and the 3 grand that was put down. They kept avoiding that and telling us that they were working on trying to get us to keep the Toyota. At this point we didn’t want it. We just wanted our car back. So a few more days goes by (we have had the loaner longer than we even had the car she initially took home) my girl goes online and checks the status of her Kia bc if we were getting it back then she needed to make a payment. Well Honda paid the car off which means that AFTER we told them we wanted it back and they agreed to that option as well but kept avoiding us, They did that behind our backs so we can’t get the car back. They officially own the car. When we called and asked them about it they claimed to have no idea how that happened. xxxxxxxx. But then they come back and say that they found a bank that approved her but now the interest rate is waaaaay higher which means more money out of our pockets and into theirs and they left us with no choice on anything bc they now own our old car. So we are left with nothing. They are two faced, manipulating and awful people. They scammed the xxxx out of my gf. Look up “Spot Delivery Scam” that is Honda to a T. I have never in my life seen this happen first hand. I thought maybe this would happen with a buy here pay here type deal. Not with a place like this. I’m utterly disgusted with how they’ve treated us. They could care less that they just screwed us. They only care about their money and commission. They played the “oh I had no idea” card way too well. They saw my gf as someone who was young and who they can take advantage of. It makes me sick. Don’t go here. Don’t deal with Brittany Brown or Patty. Don’t deal with anyone there in general. Go somewhere else. You’ll regret it if you don’t. More

Service Department is terrible Went in for maintenance (oil change and tire rotation) on a CRV with 22k that I am leasing. I have serviced the car elsewhere, but took to dealership Went in for maintenance (oil change and tire rotation) on a CRV with 22k that I am leasing. I have serviced the car elsewhere, but took to dealership since it needed the tire rotation. Ended up purchasing front and rear brake ma bye ace and new filters. Was quoted a price. Came to pick vehicle up and noticed they did not wash the car. When I asked, was told they can’t wash cars when it is less than 32 degrees out. It was 37 degrees mind you and car washes are d be inside. Then when I checked out with the cashier the price was more than the quote only to discover they have “miscellaneous” charges. When I asked, these were charges that are on a bill to cover shop materials. What could add up to be more on oil change and tire rotation and brake maintenance that wasn’t already included? Was treated like I should not of even questioned this. I will not be back! More

Missing items Went to great lakes honda, purchased a kia rio 2016. now you would think that a owners Manuel would be in glovebox right? Nope... Also you would think Went to great lakes honda, purchased a kia rio 2016. now you would think that a owners Manuel would be in glovebox right? Nope... Also you would think that a jack & a spare tire would be in the trunk right? Nope... So I spend all this money for a car that's a year old. Then still have to spend more for a manuel & spare tire & jack.. More

Haggle Central I wanted to buy a car. They wanted to haggle. The salesman was awesome but the closer was annoying and condesending. 1950 sales tatics don't work in I wanted to buy a car. They wanted to haggle. The salesman was awesome but the closer was annoying and condesending. 1950 sales tatics don't work in 2017. Give me your best price,don't make me work for it More