Great Lakes Honda of Fishers

We drove all the way from Chicago to Fishers Honda in Indiana specifically to look at a Mustang they had advertised. Before making the trip, we were specifically told and repeatedly assured that the car Indiana specifically to look at a Mustang they had advertised. Before making the trip, we were specifically told and repeatedly assured that the car was clean. When we arrived, that was clearly not what we found. The front passenger-side corner showed obvious signs that something had happened to it. The headlight was visibly out of alignment, the bumper was hanging/misaligned, and the condition of the bodywork in that area raised serious concerns that the vehicle had sustained prior damage. None of these obvious issues were disclosed to us beforehand. Instead, we were assured the vehicle was clean, which is exactly why we were willing to make the trip from Chicago. Between the driving and time spent dealing with this, we wasted roughly eight hours of our day. One honest phone call or a few accurate photos would have prevented the entire situation. This was an extremely disappointing experience. If you're considering a used vehicle from this dealership, I would strongly recommend inspecting it very carefully in person and verifying the condition yourself before making a long trip. Based on our experience, I would not rely solely on assurances that a vehicle is "clean." More

We were extremely disappointed in this dealership. We are from out of town so all our communication was by email. On Friday afternoon, after 2 days of negotiating, we had agreed on an out the door pri We are from out of town so all our communication was by email. On Friday afternoon, after 2 days of negotiating, we had agreed on an out the door price on a specific vehicle, had given them card information for a $500 deposit and made an appointment on Monday to come in and purchase the vehicle. Needless to say we were happy and excited with the process at this point. On Saturday morning we were told the vehicle was “already spoken for” (whatever that means), and they don’t have another one like it. Unacceptable business practices. More

I chose Great Lakes Honda of Fishers because of their positive reviews. I was going through a divorce and, having never purchased a vehicle on my own before, I was looking for a dealership I could trust. positive reviews. I was going through a divorce and, having never purchased a vehicle on my own before, I was looking for a dealership I could trust. Unfortunately, my experience was the opposite. From the start, I felt rushed through the process and did not feel I had the opportunity to fully ask questions about the vehicle or the purchase. I was repeatedly pressured into purchasing extended warranty coverage, even after saying no multiple times and explaining I was already over budget. I ultimately agreed to one of the warranties despite my hesitation. After the purchase, the situation became much worse. I attempted to register the vehicle and was told the title was not available. Over the next 50+ days, I received multiple conflicting explanations from the dealership: • I was told they had not received the title for my trade-in • Then told the title was being processed and would take about 10 days • Then told there was a signature issue requiring additional paperwork • Finally, after repeated unreturned calls and messages, I was told the dealership did not even have the title to the vehicle they sold me, as they were still waiting on it from an auction Throughout this process, communication was extremely poor. Calls were not returned, promised follow-ups did not happen, and I had to repeatedly initiate contact to get any updates. I was also not issued a temporary plate at the time of sale and was instructed to transfer the plate from my trade-in vehicle, which raised additional concerns. During this time, I was also dealing with a serious medical situation involving my child, which made the lack of communication and ongoing uncertainty even more stressful. It ultimately took over 50 days for the title to be completed—well beyond the expected timeframe. This experience was frustrating, stressful, and completely eroded my trust in the dealership. I would strongly encourage anyone considering purchasing here to ask detailed questions and ensure all documentation is in order before completing a sale. Based on my experience, I would NOT recommend Great Lakes Honda of Fishers. More

My wife and I were very pleased with Chris Nigh and James with the service they provided. We were happy with all phases of the transactions. We are enjoying our Honda CRV Hybrid very much! with the service they provided. We were happy with all phases of the transactions. We are enjoying our Honda CRV Hybrid very much! More

My wife and I own two Honda CRVs getting service at Great Lakes Honda Of Fishers. We are pleased with the service done on our cars and the service advisors who check us in when getting service done. Susi Lakes Honda Of Fishers. We are pleased with the service done on our cars and the service advisors who check us in when getting service done. Susie Duffy sold us our 2019 CRV making the purchase easy and financing that met our needs. More