Great Lakes Subaru - Service Center

Awful experience. I have a maintenance plan in which I asked the guy if my tires were to be rotated (in addition to the oil change). He said “No.” I didn’t think too I have a maintenance plan in which I asked the guy if my tires were to be rotated (in addition to the oil change). He said “No.” I didn’t think too much of it but then he came out with a bill in which he confidently stated “I double checked and you don’t have that plan.” I explained to him, I had a couple more on the plan. What do you know, third time is the charm. “All is well…” as he tried to rush me out. I inquired about the tire rotation in which he told me “you never asked for that” again I had to correct the man and told him I inquired initially. I just don’t enjoy someone doing a halfass job and then lying to my face about it. Its one thing if one doesn’t know but its another to lie. I’m really disappointed about the whole thing. Not a fan. They didn’t even reset the maintenance notification that pops up on the speedometer. Note: Just make sure you have them triple check things if you have questions. More

The service department is the best that I have dealt with . They care about whatever problem that you have. . They care about whatever problem that you have. More

Excellent timely service with great staff and waiting room. A free car wash was also provided! room. A free car wash was also provided! More

Service was great. Fast and friendly, I was in and out of the dealership in no time. Fast and friendly, I was in and out of the dealership in no time. More

Very courteous team, excellent quality and estimated time was spot on!! Very happy with my visit. was spot on!! Very happy with my visit. More

It is absolutely the best service center in the world I would recommend that all my life would recommend that all my life More

I worked with Dan. He is very professional and a wonderful person. I truly appreciate his assistance with the service of my car. He is very professional and a wonderful person. I truly appreciate his assistance with the service of my car. More

Found a time on same day I called. Thanks. Dan treated me excellently and professionally. Person who greeted me when I came inside the building was helpful and courteous. Excellent exp Thanks. Dan treated me excellently and professionally. Person who greeted me when I came inside the building was helpful and courteous. Excellent experience. More

I always have a great service experience at this dealership! Friendly and helpful staff and very efficient. In and out quickly every time. dealership! Friendly and helpful staff and very efficient. In and out quickly every time. More

Explained averthing that needed done very well and service was prompt. Waiting room was clean and provided coffee and hot chocolate. service was prompt. Waiting room was clean and provided coffee and hot chocolate. More