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Great Lakes Subaru - Service Center

Findlay, OH

4.8
436 Reviews

436 Reviews of Great Lakes Subaru - Service Center

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February 18, 2025

Unsatisfied with the service I called to schedule about on my 21 Highlander. I was told the vehicle would be driven to hear and understand the noise i am experiencing and also have an oil change/tire rotat More

by NICOLEGERKENS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure of the service names. Lindsay was the communicator
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February 15, 2025

The service was done in a timely manner, and everyone we dealt with was friendly and helpful; no problems there! My complaint is all the emails and texts! I received no fewer than 4 reminders of my upcoming More

by YVONNEANDERSON101
Recommend Dealer
No
Employees Worked With
Noah from the service department
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February 14, 2025

I was surprised how fast they got the job done and they even gave my WRX a hose off. The sale is only part of the deal, the service has to match the sales deal and they do it quite well!!! More

by Cuznbill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Esnard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2025 -

Great Lakes Subaru responded

We're delighted to hear that our service team at Great Lakes Subaru exceeded your expectations and took great care of your WRX! Thank you for recognizing the importance of both sales and service - we appreciate your support!

February 13, 2025

I received excellent and efficient service. The staff was courteous and helpful. See you in 6 months! More

by MAUSTIN08822
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department was great
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Feb 14, 2025 -

Great Lakes Subaru responded

We're delighted to hear about your positive experience with our team at Great Lakes Subaru! Thank you for the kind words, and we look forward to seeing you again next time. Safe travels!

February 11, 2025

12 volt battery problem with my 2018 Prius Prime and service got me in right away to replace battery.. Was told that the replacement had a five year warranty however was not given any warranty papers/ More

by RAEMNETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Feb 12, 2025 -

Great Lakes Subaru responded

Raemnett, we're glad to hear our service team at Great Lakes Subaru could assist you promptly with your battery issue. If you need any documentation or have questions about the warranty, please don't hesitate to reach out!

February 10, 2025

The service was ok but i did not receive a receipt of the service rendered More

by Carolyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Servicedept
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February 06, 2025

Noah was so great to work with! He explained everything in detail to me and answered all my questions. More

by HURLEYOCT31
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah
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Feb 07, 2025 -

Great Lakes Subaru responded

We're delighted to hear that Noah provided such detailed and helpful service at Great Lakes Subaru! Thank you for sharing your experience with us.

February 02, 2025

I made a last minute appointment, was able to get in with no problem and my car was serviced promptly More

by Ed R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Riley Peterson
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Feb 03, 2025 -

Great Lakes Subaru responded

Ed, we're delighted to hear that our team at Great Lakes Subaru could get your car taken care of quickly! Thanks for choosing us and please don't hesitate to reach out if we can be of service again in the future!

February 01, 2025

Delivered every service asked for. Prompt and courteous! Noah always takes great care of me. More

by CPORTER10
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah in the service department.
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Feb 03, 2025 -

Great Lakes Subaru responded

Thank you for the five-star rating! The team looks forward to working with you again! - Great Lakes Subaru

January 25, 2025

good service friendly staff threw out dealership clean facilities good snacks comfortable seating in wait area More

by SUEZYQ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andre Roach
4.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Tong
4.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Goebel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Esnard
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Stanley
4.0
This rating includes all reviews, with more weight given to recent reviews.
Charly Hernandez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Love
4.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Hartman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Feltner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Sexton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : don't remember names but everyone we delt with very professional
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Jan 27, 2025 -

Great Lakes Subaru responded

Thank you for sharing your experience with us at Great Lakes Subaru! We're delighted to hear that our friendly staff and comfortable facilities made your visit enjoyable. We appreciate the feedback and look forward to welcoming you back soon!

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