Green Brook Buick GMC

Scammers This people use all tricks at the time of signing the contract I agree to a deal. And went I signed the contract they print the contract in the way th This people use all tricks at the time of signing the contract I agree to a deal. And went I signed the contract they print the contract in the way the hide some plus or minus. That cost me over $20,000 a vehicle that cost $33,000 all in plus $5,000 interests , at the end I realize in 72 month I will pay $62,000 !! The reason is the trade in on the papers they says minus the trade in. If say minus. In reality you pay the whole price of the trade in . $38,000 + $24,000 of trade in . They say I will give you $18,000 for you trade in I say ok in total $ 27,000 new car $6,000 remains of trade in . That is $33.000 + $5,000 insterests = $38,000. At the end they ad the whole + $24.000 great!! I will pay the grant total of $62,000. All Thad thanks to the (-) be aware. Of any symbol the say (-) . More often will be printed wrong and you don’t see it. I will never comeback or buy any gmc or Chevy . NEVER!!. More

Buick Enclave Purchase Terrible ongoing experience. I would give 0 stars if I could. We leased an Enclave in May of 2017. We have been back and forth to the dealer to resolv Terrible ongoing experience. I would give 0 stars if I could. We leased an Enclave in May of 2017. We have been back and forth to the dealer to resolve the same issue 6 times since then. We were deceived when leasing the car in the first place. The management has been delayed and virtually unresponsive to our issues and concerns. We are very frustrated, disappointed and completely unsatisfied. We had purchased a car 3 years earlier from them and were very satisfied. This experience could not be more opposite. More

Run for your Life! I would NEVER go there again. I don't even want to give them 1 star. They just want to make as much money as they can and they try to make it look l I would NEVER go there again. I don't even want to give them 1 star. They just want to make as much money as they can and they try to make it look like they are giving you the deal of the century. Don't believe it, go somewhere else. I was never more scammed by a car dealership in my life! They are not honest and don't really care about the customer. If you have six months or even less people just finish out your lease before you go to them. They don't work to get you out of lease and keep your costs down and lease payment the same. They are liars and scam artists. Actually, they are pretty good at that! I was a fool and was tricked into thinking I was getting a good deal. They were like oh, we will keep you the same price and pay out your lease. Friends, that didn't happen. You have to do everything your self. Turn in your car and plates and hope for the best of other charges. I had so many charges that were NEVER mentioned to me. Then I called them for help with the company I had leased with prior and they were like "Oh, we have no control over that, sorry." They got their money and ran. I have been an educator for 27 years and am an honest and trustworthy person, I am trying to save you, RUN FOR YOUR LIFE from this dealership! I learned a lesson the hard way! Never again! P.S. The website made me pick 1 star, I didn't want to pick ANY in ANY of the categories!!!! More

Disappointed This is regarding my experience at this dealership this afternoon/evening- that I am just getting home from now at 9:30p.m. I am currently in a uni This is regarding my experience at this dealership this afternoon/evening- that I am just getting home from now at 9:30p.m. I am currently in a unique and difficult situation with my current Ford Lease. I have 22months remaining on my lease. My home mortgage recently went up drastically and very unexpectedly. Due to this I was looking for a dealership that might be able to help me get into an AWD small vehicle in the low 300's. I had contact Sales Manager James Russel, explaining my situation in detail. James called me this afternoon and stated that he thinks he could help me, that we are not too far off in numbers and I should come in. He told me he ran numbers and before even coming in he was at $0 down $359/mo to lease the encore. I had told James that I would be coming from the Bronx (where I Work) but would need to go home first to get the vehicle I was looking to trade in. I live in Rockland county NY. James was very kind on the phone and very willing to work with me and thought it would definitely be worth the trip for me to come in. So I took the very long 2 hour drive in rush hour traffic to get to your dealership with high hopes that James could solve my problems. However, upon arriving at your dealership, the salesman Michael showed me a front wheel drive car. I immediately explained that I had contacted James about an AWD vehicle. In my email to James I was very clear about my situation and the vehicle I was looking into. When James called me, he said he had been looking over my email to see what he could do for me. I assumed he read the entire email and that we were on the same page. In addition, the first numbers James gave me was $0 down, $379 for an FWD encore. On the phone he has stated we were at $359 with $0 down-assuming he was referring to the AWD encore I asked for in my correspondence with him. I was fully aware and understood that I was in a very difficulty position and I was very realistic of most dealers not being able to help me. I very much appreciated James even taking the time to speak with me and doing his best to help me, but I understood completely if it wasn't possible. James remained confident that he could help. Not only was this not the case, but I made a 4 hour trip (2hours there and 2hours home ) for no reason at all. The only thing James had to say was "I feel like an idiot". He explained to both myself and my husband over the phone, that he did read my email and just didn't look at the AWD . That is not a solution or acceptable response for putting someone through a 4 hour trip for nothing. I would have been completely fine if he called me and said "I'd love to help you but I cant right now" -and that would have been very understandable. But instead, James gave me one price over the phone and a different price when I arrived. In addition, I asked for AWD specifically and all he had to show me was FWD. Im extremely disappointed by this situation. I realize I am in a bad position, but I shouldn't have been told to take a four hour trip and lead to believe James would help me. If it weren't for your sales associate Michael Clemens, I would not recommend your dealership to anyone. Michael was so attentive, such a gentlemen, so respectful and truly tried his best to help me. Unfortunately, he doesn't have the final say in pricing. Michael is the only good thing about your dealership. Saddened and Respectfully, Nicole Sofia More

Extremely uncompetitive in their pricing I have a 2016 gmc Sierra Denali whit 12000 miles in perfect condition I wanted to trade it in. they offerd me $40,000 on a $56,000 truck that is onl I have a 2016 gmc Sierra Denali whit 12000 miles in perfect condition I wanted to trade it in. they offerd me $40,000 on a $56,000 truck that is only 11 months old. when I approached a manager to tell him I was not satisfied with the offer he just started raising his voice and interrupting me and telling me that I don't know what I was talking about. It was so unprofessional I would never recommend this dealership to friends and family. More

Excellent Service I recently brought a 2016 Buick Verano. Without an appointment I had to bring the car to service the next day because the tire pressure light came on I recently brought a 2016 Buick Verano. Without an appointment I had to bring the car to service the next day because the tire pressure light came on. Mr. Tony Tiano politely squeezed me in on a full day. After inspection of tire, a nail was found in a spot of the tire that could not be fixed. Mr. Tiano worked things out that I did not have to pay for the brand new tire they placed on my new car. GMC service was excellent. Mr. Tiano and GMC staff did a great job and getting my car in and out. Crystal White 6/25/16 More

Buying Another Acadia I have purchased my last 2 cars (Acadias) from this dealership and Ernie Baptista was my sales person for both purchases It is always a pleasure work I have purchased my last 2 cars (Acadias) from this dealership and Ernie Baptista was my sales person for both purchases It is always a pleasure working with Ernie. He is quick in responding to my requests, knowledgeable and very personable. I have also used the dealership for service on a few occasions and found the experience very satisfactory. More

Worst experience Ever! I purchase a new truck every 2-3 years and this was the first time I purchased one from Greenbrook GMC. First, there were problems with their outlook I purchase a new truck every 2-3 years and this was the first time I purchased one from Greenbrook GMC. First, there were problems with their outlook on the promotional offers they were giving at the time. They told me it was either a rebate of the vehicle or 0% financing. As a former GM employee I am well aware of what I am entitled to as a consumer, therefore I knew that I qualified for both the rebate and financing deals. In addition, when trading in my 2014 Silverado, the amount they originally told me I would be given was changed and they then decided to take off an additional $500.00 upon surrendering the vehicle. When I received my new truck which was ordered to my specifications, it was supposed to have a hard top and came in with the soft top. When I requested to make up the difference in price they wouldn't take the soft cover off and give me the hard top regardless of making up the difference. More

The Very Best dealer that we have ever done business with!!! My wife and I bought a Buick Encore on Wednesday September 23, 2015. The salesman Craig Russell was friendly, personable, knowledgeable, and honest My wife and I bought a Buick Encore on Wednesday September 23, 2015. The salesman Craig Russell was friendly, personable, knowledgeable, and honest (I believe). My wife said that "This was the best buying experience I have ever had." .... The dealer's owner deserves the highest compliment for understanding what customer service is all about. It is obvious that his beliefs are communicated to his staff. To David F. I say "Great Job Sir!!!!" .... My wife and I are telling all of our friends about Green Brook Buick GMC. We plan on staying with the dealer forever. Sincerely, Mike and Peggy L. More

Service department Once again Tony T the service wrighter and his crew took care of me in a timely mater and got the job done right the first time. Thanks again! Once again Tony T the service wrighter and his crew took care of me in a timely mater and got the job done right the first time. Thanks again! More