Green Brook Buick GMC

Compulsive Liars! My auto broke down and my Onstar service had my 2008 Buick Lucerne towed there. The tow driver told me that it is the transmission because there is f My auto broke down and my Onstar service had my 2008 Buick Lucerne towed there. The tow driver told me that it is the transmission because there is fluid all over the ground. After an hour, the service team told me that my transmission was busted and that I would need a replacement...$4,200. I weighed my options and looked at a 2015 Buick LaCrosse. I was kept waiting for 8 hours while my 'paperwork' was being processed. I took the 2015 home and then the bank calls and says that they cannot fund the loan because the dealer made a mistake in their calculations. I would need to complete a new agreement. I LOVED my 2008 and really was not ready to part with it because it had ALL the bells and whistles that I had become accustomed to. I decided to return the 2015 after about a week and was given so many different stories like my car was sold already, it was already in the system...but if I wanted it back, I could buy it back from them!!!!!! The car was sitting in the same spot the tow driver left it.I gave them back the keys and demanded my 2008 be returned. After @2 weeks, the owner said that I could have my car back and would need to remove it ASAP. After having the car towed, they "lost" a set of my keys and fob. They blamed the service desk for having it, but I know that they did not because I went to them first...I had my 2008 towed to another shop.The transmission hose came loose and my fluid spilled out leaving it bone dry. $300 TOTAL REPAIR. The car runs great! More

Felt like Shark bait. I didn't purchase a car from here, but i originally really REALLY wanted to. I wont list the dealer I worked with because he was generally a nice guy I didn't purchase a car from here, but i originally really REALLY wanted to. I wont list the dealer I worked with because he was generally a nice guy. I went just to test drive the car, and made my intentions super clear. I did this with other places as well, and had no problem. After I test drove the car (which went well) i felt so pressured, and clostrophobic. not one but TWO dealers were spitting numbers at me, and forcing me into making a deal on a lease. I had made it clear I did not want to lease, but I did want to purchase a terrain. He then basically told me that what i wanted was impossible. I did not want a brand new 2014 terrain, but he claimed that "there were no other used cars left. and again "it was impossible to buy." Yet, i was still nice and said after i went home and slept on it i would definitely come back to them, I really wanted to give them the chance. Two days later, i recieved a call from the same consultant, and i explained that i was still thinking, but based on his words that "Leasing 10,000 miles a year is the only option" (Even though he knew i commute well over that!) THEN THE WHOLEEEE ENTIRE STORY CHANGED, he magically had used cars availible. I was really let down that he broke my trust. and decided to look elsewhere. but it didn't stop there. on the last day of June. he called me FOUR times IN ONE FREAKING DAY! Up until recently when i had their number blocked, he would call every day at least 2x a day. I am sorry but that's just not how i roll. He especially made me feel like i couldn't afford it, and ironically i purchased a luxury car instead, from a luxury dealership, that had no problem making my numbers work. No was never an answer for this dealership. I understand we all have kids and families and need to put food on the table. but every other dealership i looked at for this car, had WAY better pricing, almost 5 grand less in some cases... maybe the other staff is better, but i really felt like a peice of shark bait. More

Great Service I would recomend GreenBrook GMC. Ernie Baptista tge sales person helpe buy my 3rd new car from GMC. Thank you so much for your outstanding service and I would recomend GreenBrook GMC. Ernie Baptista tge sales person helpe buy my 3rd new car from GMC. Thank you so much for your outstanding service and going the extra mile to help me Buy the car. Best regards Ernie. More

Don't trust this dealer. will never do business with this de alership or recommend anybody to use them they are a complete rip off. Worst customer service, liars and thieves .I used them to change my 2006 Hummer alership or recommend anybody to use them they are a complete rip off. Worst customer service, liars and thieves .I used them to change my 2006 Hummer H2 Limo transmission. They were jumping all over me to get the business when I was still shopping around for best prices saying that they will provide me 100,000 miles or 3 years warranty on parts as well as labor on the new Transmission. As soon as I decides to go with them and towed the limo to them they took off the old transmission out and claimed that they ordered the new Transmission from GM. After two weeks they told me they got the wrong Transmission and have to wait for a new one to come in. One week later they called and said that the car is ready so I went to pick it up and started driving the car that seemed to be not normal but I said may be it takes a little time to be normal and half way home the Transmission stopped shifting and got stuck on the second gear and won't shift and then totally stopped. I called the towing and had to spend $500 to tow it back to them. The next day I called which was Saturday and told Anthony about what happened and his answer was it can't be the transmission because it's brand new. Obviously they didn't even test drive the car after it was fixed because they would known right away that there was something wrong. and he said they can't touch it until Monday because it's too big of car and they don't have the space for it which amazed me because they had all the space for it when they were trying to get my business. Anyway Monday comes no response until Thursday when I had to get really angry on the phone trying to explain that this is a business car and that I lose money everyday it's parked but they didn't seem to care. Next day Anthony calls me saying that the transmission needed to be reprogrammed but the car also needs a transfer case which of course gave me a premium price because he knows that I wouldn't spend more money on towing and I had to say yes. Long story short that transfer case took two week to finish and their excuse always is that the car is too big and hard to work on so it takes them time to do anything on it which also was never the story in the beginning when they wanted to get my business when I was still shopping around. After all done I Paid almost $6000 plus all the towing plus the loss of use for a whole month off business during the busiest time of the year (Christmas Time). less than 4 months after the new transmission and new transfer case replaced and less than a 1000 miles on the limo. The Limo was on the way to pickup clients and all of a sudden smoke started to come from underneath the car so driver stopped right way to find transmission fluid leaking and car won't move. Called the towing and Towed it back to Greenbrook. Two days later they called me and said that its only a hose that for some reason came off and cause Transmission fluid to leak and that it will just need a new clamp change for the hose that takes the Trans fluid from the Transmission to the Trans cooler and a new built that slipped off because of the leak so I said ok please try to finish before Friday because I have scheduled reservations for the limo in the weekend. On Thursday Ricky called and said that the car is ready for pickup and that everything is good to go. So I said can u please test drive the car to make sure everything is good before I come because I have had a bad experience the last time and dont want to get stuck on the road and pay for towing again. So he said they already did but will do again. End of business day on Thursday he calls me back saying that the transmission is acting up and not shifting properly and they will try to reprogram it but if it's the transmission it won't be covered under the warranty and I was like whaaaaat howwwww whyyyyy. The only reason I went with you guys was because of the warranty and you are telling me after spending $6000 and less than 1000 miles On The car u r telling me no warranty he said because they didn't replace that hose that came off and caused the Transmission fluid to leak and transmission to break down and I said you must be kidding me. it is 100% your fault because you must have not connected it back tight after replacing the transmission and that's why it came off. He started to give me BS stories on how its not related to what they did. Anyway he said he is waiting on his boss Lou who was in a meeting to make a decision and get back to me. Of course the next day comes and no answer so I called him again and he said that he didn't find out yet. I took a ride there to see what's going on. Ricky took me into Lou's office who was very rude from the beginning giving me all the BS stories on how a hose that connects right to the transmission they replaced and of course had to disconnect from the old transmission and connect to the new transmission has absolutely nothing to do with the transmission they replaced which got me so aggravated and felt that Im being so ripped off and cheated and called the police who came to do a report and of course will take these thieves to court. Would never ever do business or recommend anybody to do any kind of business with this dishonest, disrespectful and con people at Green Brook Buick GMC. More

Ernie was great! He knows his cars he showed me everything and knew how other vehicles compared. He is very efficient, and communicated with me very well. He maintained his patience with me through everything and knew how other vehicles compared. He is very efficient, and communicated with me very well. He maintained his patience with me through the entire process. He wasn't pushy at all and this was one of the best experiences I've had at any car dealership. This is my 3rd car purchase and this was the best and easiest. I was in and out very quickly. Highly recommended to come see Ernie for anyone. I will be back! More

As our Torrent turns 7 this year, the ever dreaded process of obtaining a new car approached. My husband and I went to Greenbrook GMC where we met Ernie Baptista. He was very friendly and informative. process of obtaining a new car approached. My husband and I went to Greenbrook GMC where we met Ernie Baptista. He was very friendly and informative. He answered all of our inquiries; helping us to select the perfect vehicle for our needs. He also helped us to determine whether we should buy or lease the vehicle. Never has acquiring a new vehicle been smoother and more stress free; Ernie was simply fantastic! I would strongly recommend seeking Ernie out to help everyone in their new car buying process and would not hesitate to go back to Greenbrook GMC. THANKS Ernie! Mary Anne More

Since so many GMC vehicles in our general area seem to be from Greenbrook GMC, this was naturally our first stop for a year end 2013 Acadia special this past Fall. We were barely out of our own car when the from Greenbrook GMC, this was naturally our first stop for a year end 2013 Acadia special this past Fall. We were barely out of our own car when the salesperson pounced, just reeking of every car salesman cliche. We returned for a scheduled test drive (without the kids in tow) and said salesman was smothering someone else at the time, so passed us on to "his friend", despite our having an arranged appointment. When it came time to talk numbers, calls and emails were not returned in a timely fashion, and then some numbers had a not even 24 hr. expiration or the vehicle was sold. Also, said numbers were very different than originally discussed, naturally in their favor. I found my email exchange with the internet manager to be very curt and the pricing not competitive. We could have pursued but in all, we simply decided it was just way too much work on our end to continue dealing with this dealership's representatives. We almost bailed entirely on the GMC brand due to this daunting experience and even put our new vehicle search on the back burner for a couple of months. Happy to report that another try at a smaller GMC location (same hwy) was great and we now drive the exact GMC Acadia (2014) we wanted for even less than what we were quoted for any of the models (2013 or 14) from Greenbrook. More

I leased a car for my 80 year old mother in law here. Ernie Baptista was top notch. I negotiated the the pricing with Ernie and the top level dealership manager. Fair pricing. Most notably, Ernie was Ernie Baptista was top notch. I negotiated the the pricing with Ernie and the top level dealership manager. Fair pricing. Most notably, Ernie was very helpful and went over the whole car with Nana to make sure she knew how to work everything in the car. Very patient and helpful. Highly recommended. More

I recently leased a 2012 Buick Enclave from this dealer and I just wanted to take a few minutes to express into words how pleased I was with my experience with this dealer! Ernie Baptista (sales & leasing and I just wanted to take a few minutes to express into words how pleased I was with my experience with this dealer! Ernie Baptista (sales & leasing) was amazing!!! I can't say enough about how much I enjoyed working with Ernie... He was extremely knowledgable about the products and is a true professional! Anthony and Sean were also so helpful and very professional to work with! I enjoyed my experience from start to finish... and I would defiantly recommend GreenBrook-Buick GMC and their staff! More

I really enjoyed my experience at GMC. I purchased my first SUV. I've owned Ford Focus cars for the past 12 years. Frampton was great - was not pushy and listened to my concerns. I am very happy and gi first SUV. I've owned Ford Focus cars for the past 12 years. Frampton was great - was not pushy and listened to my concerns. I am very happy and give the experience 5 stars. Sue Kozel More