Green Brook Buick GMC - Service Center

My 2 savana 3500 trucks were purchased new in this location they have been there for every single maintenance , but I noticed in at least 4 occasions that they were charging me for some work that was location they have been there for every single maintenance , but I noticed in at least 4 occasions that they were charging me for some work that was never done on my vehicles , the last occasion when I decided to catch this crooks my van was due for a 25.000 miles service, I knew that my tires had to be rotated so I marked them to see if my hidden marks were scrambled as result of the tire rotation work, well they never did it , after I paid over 600 and change for their "professional service" I asked my advisor (sonny) to explain me the work done on my vehicle and I asked about my tires been rotated and he said that all that was part of the service , when I told him what I did he called the head mechanic and apologized for their "mistake" when I told them that it wasn't the first time that I've been charge for work that they never have done the head mechanic said that he would put a note on my vehicles so they would check them more carefully . After this last experience I'll be calling bbb and the police too , so they can track their operations as far as I know when you charge for something that you didn't do is called "robbery". A lady from this dealer called me to rate their service but after my experience with them the Only thing that came out of my mouth were complains she said that she was going to call her manager to let him know about it .. Guess what a month has gone by with no calls from nobody from green brook gmc nj . I feel so disappointed that I don't know how much money I have paid to them for work that was never done. I needed it to get another truck for my business and what I've got this time is a Isuzu , nothing wrong with gmc but what made me take that direction was the idea of dealing with this people again . Hopefully more people read this complaint and let authorities know that they are doing this to hard working people and they are making money base on lies covered in a recently remodeled building , shame on them More

I was connected with this dealership by GMC roadside assistance. I was traveling from NC to MA, when I noticed leaking brake fluid around the rear tire. My 2002 GMC Sierrra 2500 has had prior problems assistance. I was traveling from NC to MA, when I noticed leaking brake fluid around the rear tire. My 2002 GMC Sierrra 2500 has had prior problems with brake lines rusting out. At the time of this incidnet I happened to be pulling a 35ft 5th wheel, on my first day of vacation. Not being from the area, I was nervous about being able to get to the dealership based on t my overall length and mobility. Initially I had difficulty finding someone to give me directions until Steve got on the phone. He guided me in, making sure that I could approach so that I would minimize the number of turns and crossing any low bridges. He assured me that he would find a place for me to drop the trailer with my family and dogs. He met me upon arrival and within an hour had identified 2 more broken brake lines. In previous repairs I had to wait 24-48 hours to obtain the properly configured line. Not this time. The necessary parts were found and delivered to the dealership by 4 pm. Thank goodness the service department is open into the evening. They were able to complete a same day repair and get me back on my way by 7:30 pm. I am grateful to have been worked in and repaired promptly. My family and I stayed inthe trailer napping while we waited for the parts and repair to be completed. As luck would have it we ran out of fuel for our generator and it was a 100+ degree day. The dealership felt sorry for us and gave us 5 gallons of fuel delivered by forklift, so that I didn't have to walk to a gas station to get fuel to try and keep us comfortable while we waited. More

first i bought my lease they never gave me temp tags for the truck after two months still no new plates or registration they said they would call when they get them i bought the car on 6/2010 i returned to the truck after two months still no new plates or registration they said they would call when they get them i bought the car on 6/2010 i returned to the dealer for a 30,000 maintance on 5/2011 and went upstairs and they had my plates almost a year wow then i leave and my brake lights dont work i come back they say a wire is cut they do something and the brake lights work then i get home and the tail light stays on it wont turn off it kills my battery i call they make an appointment for monday i call they say its fixed come pick it up i go to pick it up its still in the garage they mixed mine up with somebody elses truck they were sorry for the mix up then im told it will be ready tomorrow they are gonna clean and gas it up and drive it to me ok.well i get a call the odometer is reading 30,000 more miles then i had on the truck they are ordering another one it will be done tomorrow i say ok then im on my way home from work and i get a call from sonny and he tells me i have to pay 375.00 just for the part not including labor.you mess up my truck and i have to pay for it i tell him on not going to pay for it he says i will have to talk to my manger i will call you tomorrow. More

Service dept. has been incredible for me. Yes I do have a GMC extended warranty with $0 deductible, so I don't have to pay a dime. But as far as getting the problem fixed and getting me in for an appointe a GMC extended warranty with $0 deductible, so I don't have to pay a dime. But as far as getting the problem fixed and getting me in for an appointement quickly, I have absolutely no problem with them. I have been shopping around for a new car for my wife and would love to buy from them but am not really interested in the brands they carry, but am giving their brands more thought simply for their service dept. I cant say much about there sales dept though. More