Green Toyota

Normally, I have good experiences here @ Green Toyota. ..but my appt for tire rotation/multi-point inspection was pretty frustrating. Had an APPOINTMENT...(construction made finding the right place to go d ..but my appt for tire rotation/multi-point inspection was pretty frustrating. Had an APPOINTMENT...(construction made finding the right place to go difficult to begin with). Dropped off car, was told it would be about an hour... I came back about 1 hour 20 min. later...saw my car parked & assumed it was ready, but was told they hadn't even LOOKED at it yet! Then the service rep got defensive/tried making excuses... & when I said: "I had an appointment..." he shot back with: "yeah, well, it's busy. I told you..." & also said "there were some folks who were late for their appt..." Which is BESIDE THE POINT. I HAD AN APPOINTMENT (& if others were LATE, then they should go to the back of the queue). I told him I had another appointment/meeting I had to get to, so he said they'd put a "rush" on it...which also somewhat annoyed me--as I don't want technicians RUSHING the work done on my car. I understand the construction makes things challenging (& I FEEL for those folks working out of the tent w/ no A/C in this dreaded heat...!), but the way I was treated was unacceptable. I WILL add: when I came back to finally pick up the car, the same service rep was kinder/nicer--so I suspect he realized what a tool he had been. This was the least satisfied I've ever been here, and I've been taking cars to them since 2012. More

My wife and I test drove a 2025 Toyota RAV4 Limited over the two days prior to purchasing the vehicle on the third day. The salesperson, The salesperson was very responsive and communicative, which we appre the two days prior to purchasing the vehicle on the third day. The salesperson, The salesperson was very responsive and communicative, which we appreciate. Justin’s walkthrough of the vehicle was thorough and the finance officer (Ron) was thorough and informative. The vehicle is the first Toyota that we have ever purchased - we are very pleased with Green Toyota. More

I highly recommend Green Toyota Service department. I’ve had nothing but good service there. I want to thank Rick Rutter for all his help as he does an outstanding job explaining what the problem is an I’ve had nothing but good service there. I want to thank Rick Rutter for all his help as he does an outstanding job explaining what the problem is and how they are going to take care of it. More

Took my tacoma for brakes, they did a tire rotation, and tried to send me on my way. Asked why they did the rotation instead of brakes, like I asked. The tech told me "I didn't answer the phone to approv tried to send me on my way. Asked why they did the rotation instead of brakes, like I asked. The tech told me "I didn't answer the phone to approve the brakes" the only thing it was brought in for. Yet they did a tire rotation and wanted me to pay for it. I didnt answer the phone to approve that? So whyd it get done. Complained to management, they said nothing could be done. Worst dealership experience Ive had. Owners argue in Google reviews and try to remove poor ones. Lets see them remove this. More

Greedy corporate dealership, say they promote family values, and reputable service. The service dept is foul mouthed and irritable, the sales staff dont care if you want used, they want to sell new. values, and reputable service. The service dept is foul mouthed and irritable, the sales staff dont care if you want used, they want to sell new. More

We recently had our Highlander serviced. I understand the construction, but as many notifications we received you could at least explain the drive thru procedure. Most everyone we encountere I understand the construction, but as many notifications we received you could at least explain the drive thru procedure. Most everyone we encountered was nice and helpful. My main concern with Green is the smell in your dealership. It burns my eyes and gives me a headache. I thought it was just the Toyota building, but we had to wait next door at Audi building. Same smell!!! Not sure how your employees handle it. It’s toxic! I have smelled this air freshener before in a casino trying to cover the smoke smell. Please consider changing this smell. Service took less time than we were told, which is awesome. More

Dylan and the dealer staff made buying a new car a relatively simple and easy process. relatively simple and easy process. More

Very prompt service. James is always a huge help and great at communicating. In and out quickly. James is always a huge help and great at communicating. In and out quickly. More

Ignored the reason for bringing the car in! Wanted to put a new tie rod ends steering gear and other parts the car did not need Wanted to put a new tie rod ends steering gear and other parts the car did not need More

Awesome! Went out their way to help me find exactly what I wanted! Took their time with me and helped me maximize my budget Went out their way to help me find exactly what I wanted! Took their time with me and helped me maximize my budget More