Green's Toyota of Lexington - Service Center

Scheduled Maintenance The ease of making an appointment online was great and times was available to work with my schedule Bob Myers is the best.!!! He just has that way The ease of making an appointment online was great and times was available to work with my schedule Bob Myers is the best.!!! He just has that way with customers that make you feel like you are the only customer that he has. Explains everything in detail of what service is going to be done and if it is covered by the warranty that I have or not. He always has a smile on his face and go that extra step for the customer. Bob is always my go to person in the service dept because I have confidence that he will take care of everything. More

Meets Maintenance Needs The Service Center and its staff are very competent and trustworthy. They provide you with all the information needed to make an informed decision ab The Service Center and its staff are very competent and trustworthy. They provide you with all the information needed to make an informed decision about your vehicle's service needs and when it's needed. The is done relatively promptly and the quality is impeccable. More

Scheduled maintenance This was an excellent experience. Waited on quickly (Joe) and no problems experienced. Great service! Have had no problems with Green’s service depart This was an excellent experience. Waited on quickly (Joe) and no problems experienced. Great service! Have had no problems with Green’s service department. Thank you More

Excellent service. I left my car last night with a note for Carrie and she had it ready by 10AM. Friendly and efficient. I am elderly and appreciate the way she interact I left my car last night with a note for Carrie and she had it ready by 10AM. Friendly and efficient. I am elderly and appreciate the way she interacts with customers. More

Scheduled maintenance Scheduled naintenance is prompt, quick and typically friendly. The general manager is very good at attending to our needs. Most service personnel ar Scheduled naintenance is prompt, quick and typically friendly. The general manager is very good at attending to our needs. Most service personnel are helpful in explaining how additional items require seperate - but do not understand why service should not include basic questions just to diagnose the potential problem and then can reschedule for seperate work. More

Great customer service Ian went above and beyond to help me. I was able to also save money on my services. I wish that I had scheduled for more services so that I wouldn’t g Ian went above and beyond to help me. I was able to also save money on my services. I wish that I had scheduled for more services so that I wouldn’t go back but Ian tried to help me avoid having to come back so I appreciate him for that. More

Very professional We were served immediately upon arrival. The service was performed in a very timely manner, the service department team was very professional, helpful We were served immediately upon arrival. The service was performed in a very timely manner, the service department team was very professional, helpful, and polite. More

In and out in less than an hour I was greeted quickly, checked-in fast, and service completed in less than an hour.Car waiting by the time I got to the door. Hard to beat. I was greeted quickly, checked-in fast, and service completed in less than an hour.Car waiting by the time I got to the door. Hard to beat. More

Efficient The service is fast, efficient, and courteous. What more can you ask for? I always wait for the car, and the waiting area is clean and comfortable. The service is fast, efficient, and courteous. What more can you ask for? I always wait for the car, and the waiting area is clean and comfortable. More

Unsure if I feel warm and cozy The overall service from the service representative at the desk is always great, unsure about the repair guys in the back. Went in for a 85,000 multi The overall service from the service representative at the desk is always great, unsure about the repair guys in the back. Went in for a 85,000 multi point service and rotation of tires. Toyota always has great coupons....only problem was that I was gone for about 10 minutes, and someone told me I had no break lights (left or right). Service manager and Service Rep., took care of the problem immediately. I could tell they were not pleased by the error, this was un-excusable. No break lights is not small thing...auto accidents have can and have occurred with a person not having any type of lights. Of course they did not charge for the replacement bulbs and my next charge is free, unsure if that makes me feel all warm and cozy inside. I am grateful for the person that told me I had not lights! More