Green's Toyota of Lexington - Service Center

Service Department reception when you walk in is very bad. The staff behind the counter do not greet you or even look at you, so you are left standing there waiting for someone to ask if they can help y bad. The staff behind the counter do not greet you or even look at you, so you are left standing there waiting for someone to ask if they can help you. Not a very good first impression. Suggest having a greeter who welcomes customers and directs them to the next available service representative who can help them get things started. I also had two discount coupons, one for a synthetic oil change, and one for a tire rotation which I wanted to use. I was told I could not use both discount coupons at the same time that I could only use the discount for one and would have to pay full price for the other service. This made no sense to me other than a way to get you to spend more money and allow Green’s to make more money. This is not what I call good customer service. Now to get the tire rotation I wanted I will have to make another service appointment to use the discount coupon. More

When a service department laughs at you because you've wasted 1.5 days and 6 hours of driving and they cant fix your 2024 Tundra its an enlightening moment that all new vehicles bought in the future shall wasted 1.5 days and 6 hours of driving and they cant fix your 2024 Tundra its an enlightening moment that all new vehicles bought in the future shall not be bought at Greens Toyota. More

Matt is always in a good mood, so easy to get in for service when we schedule online. service when we schedule online. More

Justin went above and beyond to take care of my car! I search him out when I come in now for maintenance, and of course he is always busy, but he knows my car's history, he knows the company software; I search him out when I come in now for maintenance, and of course he is always busy, but he knows my car's history, he knows the company software; I could go on and on, but he IS a great asset to Green's and I appreciate his knowledge and kindness. More

Friendly and informative Signing in was easy and my service representative check on me. Fast service service representative check on me. Fast service More

Bob in service was welcoming, competent and helpful. He called to let us know what was wrong with our car, the cost and time frame. He followed up when it was finished. He called to let us know what was wrong with our car, the cost and time frame. He followed up when it was finished. More

Thorough maintenance and professional service. Precautions taken to keep the interior clean. Easy to schedule maintenance. Precautions taken to keep the interior clean. Easy to schedule maintenance. More

Excellent service experience. Friendly employees who explained everything to me and were efficient in processing my requests. Friendly employees who explained everything to me and were efficient in processing my requests. More

Green's Toyota Service Department always goes above and beyond. The waiting area is spacious, comfortable with many options for seating - chairs at tables, padded bench chairs around TVs, etc. beyond. The waiting area is spacious, comfortable with many options for seating - chairs at tables, padded bench chairs around TVs, etc. More

Eddie, Is always polite and professional when we drop off our vehicle. He kept us informed of throughout the process and sent a text informing us our vehicle was ready. off our vehicle. He kept us informed of throughout the process and sent a text informing us our vehicle was ready. More