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Greenway Chrysler Dodge Jeep RAM of Rome

Rome, GA

3.8
880 Reviews

2500 New Calhoun Hwy NE

Rome, GA

30161

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Showing 880 reviews

December 09, 2019

Went in to get 2018 jeep looked at Went to get my 33000 mile car looked at for leaking oil and was told.by Michael Allen the best thing I could do was trade it in...never felt more pre More

by MIKEPRUITT821
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Allen, Shawn Evans
Dec 09, 2019 -

Greenway Chrysler Dodge Jeep RAM of Rome responded

Sir, it is unsettling to hear how you recall the events that took place. We genuinely feel as though every option was presented to you in the clearest of manor. That being said, we certainly do not wish to have one of our loyal patrons left feeling wronged in any fashion. If you would indulge, I would like to go back over things with you. We offered a no obligation, hassle-free/worry free loaner vehicle from our inventory in order to accommodate you over the weekend so you would not have to drive a vehicle with lights on your dash. The understanding was that you were going to return this vehicle to us the following Monday, however this all changed once it was made apparent to us that you all had decided to trade your vehicle in instead having to worry about the necessary repairs. As for financing terms, and what have you we are at the will of the lenders, and what they are willing to do. Every situation is different, and you should have been presented with every option available to you. If you still feel this was not the case please feel free to reach out to us directly at the dealership for a deeper dive private discussion.

December 08, 2019

Very nice and time efficient The employees were courteous and helpful.The service was done in a timely and professional manner. I will come back for the next service on my truck. More

by rhinehartjp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Allen, Scott Priest
December 03, 2019

Quicker than expected Having dealt with another brand dealership I was prepared to spend a couple hours just for oil change and inspection. This place was much faster More

by ddriver1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd
December 03, 2019

Great Customer Service Reps My appointment this time was with Greg, but Morgan was also quick to jump in and get the process started, so I can't say enough good things about both More

by JENNY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg and Morgan
December 02, 2019

Always leaving happy! From the get go the staff has gone above and beyond for my wife and I and they haven't let up! Any issues arise and they are there to fix any problems More

by Clambert38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Simmons
December 02, 2019

Good communication with updates. Especially like the texting option and response time. Fixed my issue under warranty so no problems there. Greg called to discuss option More

by chasegtp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg
December 01, 2019

Routine Service (Oil change, Lube, etc) While there for routine service, discovered transmission fluid leaking. Price quote given for repair. Upon returned for repair, they found some hos More

by randyandjudy40
Recommend Dealer
Yes
Employees Worked With
Greg Corbin
November 24, 2019

New Jeep, check engine light on Came in to get my new Jeep checked out because the check engine light came on. While I was there my service rep informed me of free oil changes and ti More

by rd.bibb
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Greg
November 24, 2019

Overpriced parts Customer service was great and repairs were done quickly. But the cost of the part replaced was crazy high. If I would have know the cost of the repai More

by dan.mel16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t remember
November 21, 2019

Service Department Great experience working with Todd. Friendly, professional, courteous, and knowledgeable. Went above and beyond to ensure my vehicle was safe for me More

by kay424
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Simmons
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