Greenway Chrysler Dodge Jeep RAM of Rome

Fast an easy. University service was top notch. The dropped and picked me up at work as to not interfere with my normal day to day. They also got the work done much University service was top notch. The dropped and picked me up at work as to not interfere with my normal day to day. They also got the work done much faster than expected. Would recommend to anyone and everyone. More

Issue fixed, Communication is key to customer relations After 2 visits and 2 weeks in the shop filled with communication issues and an unusual mechanical problem, I’m glad to finish with the problem and I t After 2 visits and 2 weeks in the shop filled with communication issues and an unusual mechanical problem, I’m glad to finish with the problem and I thank Morgan and others who assisted in servicing my Jeep. Timely communication is key to customer relations. More

Slow Service I was there to get an oil change and have a tire noise checked out, did fine with the oil but not so good on the noise I was telling them about. I mig I was there to get an oil change and have a tire noise checked out, did fine with the oil but not so good on the noise I was telling them about. I might not have made it very clear about the problem or something. I told the tech that as you drove on roads there was a low noise from the right front wheel and if you say changed lanes from inside to outside the noise got much louder. They drove the care around the lot I think in a figure eight and said no problem, I do not know if they got on the highway with the car and drove to speed and switch lanes or rocked the care left to right. Their suggestion was to rotate the tires and see if it goes away because sometimes tires will flat spot is left sitting on a rack too long. We shall see if moving the tires work or not. I*f not I will be back. More

FAST!!! Great job as always, in and out in less than an hour, love it!! Keep up the good customer service, best in Rome that I've dealt with. Great job as always, in and out in less than an hour, love it!! Keep up the good customer service, best in Rome that I've dealt with. More

Engine light Greg was great with explaining the services, pricing and items covered under warranty. The service was quick. I was in and out in an hour. I went to h Greg was great with explaining the services, pricing and items covered under warranty. The service was quick. I was in and out in an hour. I went to have my engine light checked. The particular code was a recall. Unfortunately, my engine light came back on the next day. Greg informed me of the next step if this happened. I will be setting another appt. Hopefully, this time I won't have to return related to the same issue. I gave a 3 star rating because I have the same issue in 24 hours after having my truck serviced. More

took to long it took 1 and a half hours to do 2 recalls which should of taken 15 minutes each. my appointment was 9 am and it was 10 30 am before I got out of ther it took 1 and a half hours to do 2 recalls which should of taken 15 minutes each. my appointment was 9 am and it was 10 30 am before I got out of there More

Service Dept at University is extraordinary in their quality of work and customer service. Sales should use Service as a benchmark. Sales Dept is less than i Dept at University is extraordinary in their quality of work and customer service. Sales should use Service as a benchmark. Sales Dept is less than impressive. More

Awesome! The crew is ALWAYS helpful and very informative. I’ve had my Jeep for almost 3 years and love the service center in Rome, I highly recommend them! The crew is ALWAYS helpful and very informative. I’ve had my Jeep for almost 3 years and love the service center in Rome, I highly recommend them! More

Not good So I went on Monday 11-19 to have the oil changed, a seal belt monitor fixed, door hinges adjusted on 2 doors and to have the brakes looked at for the So I went on Monday 11-19 to have the oil changed, a seal belt monitor fixed, door hinges adjusted on 2 doors and to have the brakes looked at for the 3RD TIME that squeal terribly at times. the dealership NEVER called me! I had to call them 3 times! The first time was at about 5 on Monday...they had not even called me to update me on ANYTHING! My rep said it would be Wednesday before they checked the brakes out. Fast forward to Tuesday at noon...still not a word from anyone! I called they said no one could hear the brakes, they were gonna test drive again and call me around 2. I called them at 3:30 and told them I was on my way. They end up saying brakes squeal due to dust build up...GARBAGE! My daughter gets home in her 2016 Jeep Compass and oil is dripping terribly from what I hope is the filter! Of course they are closed on Thanksgiving which is good. However since they did not even do the oil change correctly I now have to go back on Friday morning early to hopefully get the leak fixed that they have caused! My daughter has to leave early to get back to school. It has been a mess to say the least. I just pray tomorrow is easier at this dealerships service department. Morgan my rep was very nice just not very proficient and there is lack of detail here at this service department. I rate the price 5 stars because it was free due to me buying an oil change pkg last time I went here. Nick More

Recall work Made appointment easily, quality work with very quick turn around time. Friendly and knowledgeable staff that always have the customer in mind. Servi Made appointment easily, quality work with very quick turn around time. Friendly and knowledgeable staff that always have the customer in mind. Service advisors keep you informed of vehicle work status. More