Greenway Chrysler Dodge Jeep Ram of Anniston

Quoted one price and final bill another price in service department with an 800 percent increase. department with an 800 percent increase. More

I recently had my Chrysler serviced at Greenway Chrysler Jeep Dodge Ram Anniston. On my invoice, the service department charged me a “Documentation Fee.” This is something that I did not agree to nor did I Jeep Dodge Ram Anniston. On my invoice, the service department charged me a “Documentation Fee.” This is something that I did not agree to nor did I know about until I went to pay. There was not an option to decline. This fee is misleading and deceptive for several reasons: 1. It implies that customers must pay extra for record-keeping when dealerships are already legally required to maintain service documentation. Customers should not be charged an extra fee for this. 2. This type of fee is typically associated with vehicle sales, not routine services. It is a fee for an unrelated service. 3. The presentation of the fee when it was questioned suggested it was mandatory by federal law, and it would be illegal to not have it, which is deceptive. The wording was very carefully skirting around their knowledge of what exactly would be a lie. I am very aware that it's mandatory (for them) at a federal level to keep records. But not mandatory for the customer to pay a fee for any reason they are at the dealership. This business practice violated consumer protection standards. It also violates Alabama's Deceptive Trade Practices Act. More

I have the worst experience with this place. They took almost 3 weeks to repair minor issue on my 2022 Chrysler minivan and over charged me. First time they did do any repairs and next day I stu They took almost 3 weeks to repair minor issue on my 2022 Chrysler minivan and over charged me. First time they did do any repairs and next day I stuck middle of the road with same issue again. I don't think this place have any knowledge and repair experience. Do not trust this place and I also complaint to main Chrysler office for this location. More

I have been going to this dealership for years! I take my challenger, that I also bought from Chrysler, for any needs and the service techs always solve it and the sales people always make sure I d I take my challenger, that I also bought from Chrysler, for any needs and the service techs always solve it and the sales people always make sure I don’t want to trade in or anything! It’s a great environment and they’re always on top to tell you updates and length of times for waiting so you’re comfortable either in the waiting area or your home. I was there last week and waited an hour or 2 and the staff was so great with my 1-year old and making me feel welcomed plus my car was fixed up perfectly. I’ve seen personally, service techs come and get the guests to update them on their vehicle so they know what’s going on each step of the way on every service. I was also shown this app to help pay what I owed in monthly installments and in today’s economy that is a lifesaver. You and your vehicle should want to be cared for properly by real everyday people and with that being said I recommend this shop/dealership all day long! :) More

This place has been the worst experience I’ve ever had with an auto service center and both on the sales side. My car was there 9 days before it even had a diagnosis ran on it! The 1st day it got there I with an auto service center and both on the sales side. My car was there 9 days before it even had a diagnosis ran on it! The 1st day it got there I was told that they ran a 253.00 diagnostic on it but couldn’t do anything without the key fob working and they think the chip had gone bad in the fob. But their key fobs for a 2019 Jeep Grand Cherokee were on back order so I was told that I (the customer) needed to call a lock smith up there to do a new fob so I did. Turns out it was not the key fob. The Jeep tech came outside with the lock smith and stood there with the locksmith while he ran a diagnostic test on my computer. The Jeep tech said he seen where it is showing that the ECN computer was bad and that they needed to order that. This point I had already paid 100.00 tow to there, 200.00 for the key fob, and been charged a diagnostic fee by Jeep 253.00 but Jeep never even pulled it into their shop. Now Jeep tells me I am looking at having to pay 1504.00 for the new ECN and labor & the part would be in the next day. Dylan also sends me to the sales side and I waste 4 hours of my day waiting on them to run my credit and tell me what they could give me for a trade in on my Jeep. At 4:00 I get told by the sales team that all the banks have closed for the day so I wouldn’t know anything. So I go back over to the service side and made sure Dylan ordered that part which he assured me would be in the very next afternoon. 2 days after this the part still had not shown up from their warehouse in Atlanta. I just kept getting the run around I believe because Dylan kept forgetting to order the part. In the mean time all this had been going on every time I called up to the dealership it would sometimes take me 1-3 hours worth of calling to get anyone on the phone. Or someone would answer and I would be out on hold for 30 mins or longer. So on the last day my car was here I stopped by there in person that afternoon after 3:00pm because no one had bothered to call me on this day either. 9 days laterThis is the first and only time I had seen my Jeep inside the shop there. Dylan tells me oh I was just about to call you. I have some good news and well not so good news but not bad either. He says he “himself” had a sick gut feeling that it was not the ECN part after all so with out asking me Dylan had another diagnostic test ran on it by their guy ( just to get more money out of me) turns out the part I had been waiting 3 days on to get there was not bad after all and 2 out of 3 scans all showed it is the starter. I am pretty sure that ECN part never made it there cause I was told that part had to be ordered from Jeep and go with my actual VIN number. However they were still charging me 1500.00 to fix my car. I already knew how much a starter was around so I knew then I was getting robbed. I asked Dylan 3 more times was he sure it was the starter and how was he so sure it was. I made some calls because I no longer had faith in the service center that they knew what they were doing or even being honest with me. I had it towed back to the first mechanic and went and bought a new starter for 281.00. Dylan refused to let my car be towed until I paid the 253.00 2nd diagnostic test he had ran without my permission. Jeep also let both of my windows down while it was inside of their shop. Today i am told by the new mechanic that Jeep let and left my windows down on both sides of my car and it got rained in all night long and everything was soaked. It was towed after hours. I had the new starter installed and guess what?! It’s not the starter. Only makes a clicking noise when the button is mashed. So Dylan was wrong yet again about what was wrong with my car. Now I’m having to pay another tow fee of 100.00 to have it towed to another place that can run diag On! After all of this I think Jeep needs to pay for all that has been spent! And fix my car for free! 9 days without my car and now have to g More

They are CROOKS - Better take pictures before you let them touch your car, Also when you arrived they will tell you that your car needs all kind of things , that your car has problems, they make commiss them touch your car, Also when you arrived they will tell you that your car needs all kind of things , that your car has problems, they make commission out of what you pay out of your pocket. People get a second opinion . This place will still the little money you have , they are not professionals. Tina, William and service technicians are shady , they will steal your money. ‼️‼️Tell your family, friends to keep away from this place.‼️‼️ More

When you take your car to Greenway CDJR of Anniston , make sure you take pictures before and after, when you take it to maintenance or any kind of work. They are THIVES, They argue that they install make sure you take pictures before and after, when you take it to maintenance or any kind of work. They are THIVES, They argue that they installed tires on my wife’s Jeep, rotors turned and brakes and thermostat change , brakes are rusted , rotors are eaten up in less that 1000 miles , when she confronted them, the technician disappeared and the lady doing the paperwork argued that they did, we let it go because they supposed to be the professionals, which they are not. The new manager ONLY two weeks into the new job , accused me of swapping the old tires with the new ones , when they charge me for a disposable fee. Does it make since that I will be spending another $2,439.04 to be exact. I asked him a couple of times to show me disposal tire serial numbers , he can’t provide that, why ? Everyone that knows me , the reputation I have , is not what this guy is saying. Guys don’t make the same mistake we did !! SHARE IT WITH YOUR LOVE ONES !! ‼️‼️‼️‼️‼️‼️‼️‼️ More

Absolutely the worst Chrysler, Dodge, Jeep, Ram dealership SERVICE DEPARTMENT!!!!! They had my Jeep for a month.... when I went to get it, of course it wasn’t ready... they said it would be ready b dealership SERVICE DEPARTMENT!!!!! They had my Jeep for a month.... when I went to get it, of course it wasn’t ready... they said it would be ready by that afternoon and WOW to my surprise it wasn’t ready! I heard 3 different excuses from each advisor and that is RIDICULOUS. I will Not be returning for service in the future. More

Jason and Dorthy are excellent workers , these are the people we need in dealerships , they have patience , great customer service and great work ethics . I enjoyed this place people we need in dealerships , they have patience , great customer service and great work ethics . I enjoyed this place More

I had a wonderful experience with this dealership. Fast and very friendly employees. I would recommend this dealership to anyone. The service manager is wonderful! and very friendly employees. I would recommend this dealership to anyone. The service manager is wonderful! More