Greenway Dodge Chrysler Jeep

My name is Stan and I have been coming to Greenway Dodge Chrysler Jeep for several years now, and I have bought several vehicles from both Greenway Dodge and Greenway Ford. I have always been treated with r Chrysler Jeep for several years now, and I have bought several vehicles from both Greenway Dodge and Greenway Ford. I have always been treated with respect and I have received prompt and courteous service. For this review I would like to commend Mr. Andy Taylor who is my assigned service manager. An organization is only as good as the people working there, and I can safely say that the service department is staffed with some of the most courteous and professional people that I have ever had the pleasure of encountering, which includes Andy Taylor. I am a hard working professional managing a multitude of different projects with a large number of personnel committed to the completion of those projects so my time is very precious. From the time I call Andy to the time my vehicle is ready for pickup, I know that Andy is doing everything that he can to assure that my vehicle will be ready for pick up at the promised time. Even when things don’t always go as planned Andy is always there making sure that everything that can possibly be done, is being accomplished to ensure the minimal amount of down time. Because my time is limited I appreciate the due diligence that Andy put into his job so that I can get back to mine. In this day and age of computers and please press 1, I am happy that Greenway Dodge Chrysler Jeep still puts a human touch to their approach not only on customer service, but also customer satisfaction. Mr. Andy Taylor epitomizes this old fashion, but still very necessary concept. More

I've always had nothing but outstanding service from Greenway Dodge Chrysler Jeep! My son's Dodger Charger had a broken parking break release lever. They replaced this, fixed a broken window switch the Greenway Dodge Chrysler Jeep! My son's Dodger Charger had a broken parking break release lever. They replaced this, fixed a broken window switch they found, balanced a wheel that had lost a weight, and called me to let me know the oil change was overdue and check to see if I wanted it done. I did :-) I feel better knowing my son's car was returned to him in great working condition and the service and reliability of this dealership can't be beat!! John Drehoff More

Two days ago I visited Greenway Dodge Chrysler Jeep for the purpose of changing my brake pads, and I was amazed by the kind of customer service that I received. As I arrived at the dealership, Ms Penni Co the purpose of changing my brake pads, and I was amazed by the kind of customer service that I received. As I arrived at the dealership, Ms Penni Couch, my adviser, approached me in a kindly manner. After taking a look at my brakes, she immediately advised me with the best case scenario, taking into account the best quality and my personal taste. She was very impressive and knowledgeable. She displayed a great sense of professionalism. Furthermore, she was active and constantly provided me with updates, which made me feel like I was part of the whole process. I want to take the time to say thanks to her for taking care of my car in such timely fashion. Nicely done and keep up the good work! More

A AAA man kindly reccomanded I have my car towed to Greenway Dodge as my broken part would be under warranty. That was my first great news to an unfortunate start of my day. As the day went on I commun Greenway Dodge as my broken part would be under warranty. That was my first great news to an unfortunate start of my day. As the day went on I communicated with Andy several times before the final call that the repair job had been completed AT NO COST TO ME. Andy was friendly and kind, he made me feel my car was in good hands and the job would be completed in timely fashion. And it was. Upon zrriving to pick up the car, I was greeted/directed to cashier and a driver brought my car to me. The whole experience was pleasant and professional. It is a long drive from my home but was glad I took the AAA man's advice. I will certainly return if I need a Chrysler Dealer in the future. More

My friend and I walked into the dealership and purchased 2 vehicles. A month later one of us never received our permanent tag leaving the temporary tag to expire. When I returned to the dealership to rece 2 vehicles. A month later one of us never received our permanent tag leaving the temporary tag to expire. When I returned to the dealership to receive my tag, I found out the vehicle tag information form in which I was instructed that the appropriate box was not available to check, was later filled out from the dealership after my signature was completed. As a result, I was told I owe $190.00 more for the tag. They were later telling me they thought I was transfering a tag even though I was issued a temporary tag at the time of purchase. I am filing a complaint regarding these practices to the Attorney General with the Stare of Florida. More

I purchased my car on 6-3-10. The starting price was $11880. After $1000 trade-in and a $2000 down payment (Total should be $8880) they claim I still owe them over $13000!!! I have contracts with confli $11880. After $1000 trade-in and a $2000 down payment (Total should be $8880) they claim I still owe them over $13000!!! I have contracts with conflicting numbers. If you actually manage to get someone on the phone, nobody in their finance department has any idea what is going on at any time. The "Finance Manager" is always busy and WILL NOT meet with you, talk to you, or contact you in any way. I had to file a complaint with the Better Business Bureau because of their complete lack of customer service, and their charging me way more than for my car than what we originally agreed on. If you decide to make a purchase from this dealership, make sure you triple check every single document you sign and get the correct price, or these people will absolutely screw you. This has been a complete burden on my life, my money, and my credit. ABSOLUTELY UNACCEPTABLE!!? More

What is the definition of an extraordinary servive advisor? His name is Dave Cogle. He exemplifies what a five star service department is. He listens while you explain your problem and only when you a advisor? His name is Dave Cogle. He exemplifies what a five star service department is. He listens while you explain your problem and only when you are finished does he then give his opinion. I had a problem with my air bag light and he had it diagnosed and ordered the parts to fix it. As soon as they came in, he had the work completed. I drove off and about 1/4 of a mile later my car began to overheat. Turned right around and brought it back to Dave who did not blink an eye and sent it right back to service without me waiting. When the diagnosis came back that my water pump was going bad and starting to leak, he ordered the parts, gave me a rental car and once again when the parts came in, he expedited the repair. All was covered under my extended warranty and I thank Jimmy Nadeau for advising me to take a new one after the old extended warranty ran out. I have never had a bad experience with Greenway. My only regret is that you can not give it bonus stars to enhance their reputation. By the way the technician had gotten my car a little dirty with smudges and hand prints on the body of the car. Guess what, they had my car washed and waiting for me when I picked it up. More

I am very happy with our recent purchase of a 2009 Chrysler Town & Country from Greenway Dodge, Chrysler, Jeep in Orlando! My husband and I were looking specifically for this particular make and model Chrysler Town & Country from Greenway Dodge, Chrysler, Jeep in Orlando! My husband and I were looking specifically for this particular make and model for a replacement minivan, since our other one had been driven for 9 years and was more than past its lifetime of use for our family of five. We had rented a Chrysler Town & Country previously when taking a few trips out of town and had always kept it in the back of our minds for the future as a vehicle we might want to own someday. Since we already knew what make and model we wanted now, the search for a newer, dependable car was made easier in general. I had seen this particular van on the internet site advertised for sale and after sending an email inquiry about the vehicle, Tammy Gagnon promptly responded to my inquiry via email. We were able to go down the very next afternoon to test drive the vehicle. Although we did not have an official appointment already scheduled, Ms. Gagnon knew that we were most likely going to be coming in for the test drive that afternoon and had the vehicle ready with keys for us to drive. Ryan Clarke happened to be the available Sales Rep. at the moment we arrived since we had not arranged a previous appt. time with Ms. Gagnon and she was already helping another customer at that moment. However, she took the time to come over to us and welcome us, introducing us to Ryan who would take care of us. Both of them assisted us throughout the entire process of test-driving the vehicle and during the initial process of discussing purchase price of the vehicle, as well as payment plan options unique to our situation. They both treated us with a very pleasant attitude every step of the way and were courteous to us throughout the process. We were able to easily come to an agreed payment plan that would work for our budget and situation. Ms. Gagnon and the dealership were also excellent in honoring the initial internet advertised price on the vehicle, since the dealership lot had a higher sticker price initially marked on it. We were then welcomed by a gentleman in the financing department who treated us very respectfully as we discussed other options available to us. We were able to get a much better interest rate than we had originally anticipated on our car loan and we were able to add on the extended warranty and GAP insurance to the loan amount without increasing our overall monthly payment, since they were able to lower the initial interest rate we first thought we would be financing the vehicle for. In the end, we walked away excited to have the very vehicle we were looking for and pleased that we were able to complete the entire transaction from beginning to end within less than 3 hours total, including test driving time, financing process, etc. Since we had not purchased a vehicle in the past 9 years, this was a pleasant experience that we are grateful to have had. We can only attribute the positive experience to the dedication, teamwork and courtesy provided by Ryan Clarke, Tammy Gagnon and the dealership itself! Thank you for making our much-needed dreams come true, as our previous minivan had been on its 'last legs' for quite some time. I have already bragged to friends and family about the wonderful experience we had at Greenway and I know that you will be receiving future customers as a result! More

We initially had problems with our visit, but Jimmy Nadeau, the service manager, took care of all our concerns. He was very professional and friendly and quickly remedied the situation. Jimmy's care Nadeau, the service manager, took care of all our concerns. He was very professional and friendly and quickly remedied the situation. Jimmy's care and concern shows us that Greenway Chrysler is true to it's motto of " Guaranteed Satisfaction." We will definitely continue to take our car back for any service or problems that might arise in the future because we have complete trust in Greenway Chrysler and it's staff. More

Just had a/c repaired with an extended contract and Tom called the company to have it covered and it was. Car was on time and a/c works fine so far. Let you know in August if it is still cold. They set m called the company to have it covered and it was. Car was on time and a/c works fine so far. Let you know in August if it is still cold. They set me up with a loaner car via Hertz. The car was very small for a guy who is use to the comfort of my truck--to bad they cannot match the loaner to the one you drive. More