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Greenway Ford
Orlando, FL
1,249 Reviews
Welcome to Greenway Ford in Orlando, FL!
For all things Ford in Central Florida, turn to the name you can always count on: Greenway Ford. We're honored to serve as your go-to destination for new Ford sales, auto repairs and high-quality car parts, so you can come to us no matter what you need.
From our expansive service bays and wide range of customer perks to our stellar selection of new and used Ford models, we have you completely covered. Shop online now to get started or get directions to Greenway Ford and visit our Orlando Ford dealer in person to meet with the team and see all that we have to offer!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 7:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 1,249 reviews
December 06, 2012
This dealership is top notch! From the sales process to the delivery of the product I experienced ZERO stress. they are honest and upfrot and I had the best sales woman, Leslie Smith. She was patient and the delivery of the product I experienced ZERO stress. they are honest and upfrot and I had the best sales woman, Leslie Smith. She was patient and ensured my CD was recoved from my trade in even though I called days later. More
by patricia401a
Employees Worked With
Leslie Smith
December 02, 2012
This was the best auto purchase I have ever had; the Sales Rep. Mr. Abner Jackson went out of his way to make the purchase of my Mercedes the best ever. He took care of everything; I would recommend eve Sales Rep. Mr. Abner Jackson went out of his way to make the purchase of my Mercedes the best ever. He took care of everything; I would recommend everyone to this Sales Rep and to the kind and professional people working at Greenway Ford. Whoever the General Manager is he has to be proud to have a team like this. Also I wanted to mention EZ in Finance what an awesome man he could not have been any kinder and made the finance process just so easy. You have a customer for life…….. Sincerely, Therese Woods More
by tesswoods1
Employees Worked With
Abner Jackson
November 28, 2012
I am a long time customer at both Greenway Ford and Dodge. I recently had my 2008 F350 in for a deluxe oil change and service. An issue with the service was identified after departing the dealer. I mad Dodge. I recently had my 2008 F350 in for a deluxe oil change and service. An issue with the service was identified after departing the dealer. I made contact with the service department regarding the issue and received a call from Mr Brian Grady. I explained the circumstances involving the issue, he was very understanding and offered assistance. I am an active duty military Officer and believe that taking care of people is key. When mistakes happen (and they do to everyone), take ownership and fix it. Mr Grady has the right attitude and customer service ethic that made me feel like I was a valued customer. I subsequently dropped the vehicle back off and was kept abreast of the progress and the repair. Once I arrived to pick the vehicle up I was met by Andy and Brian, they explained the repair, offered an opportunity for an upgrade should I desire and not only had the vehicle waiting for me out on the front line, but it was also washed. A dealership like any other business is not a zero defect environment, keeping customers, building loyal customers is about relationships, building rapport and taking care of people. Once my issue was identified to this team, they took the time and effort to make it right. THANK YOU! More
by bdelaporte
Employees Worked With
Brian Grady, Andy, Jeff
November 21, 2012
Bought a Ford Certified 2008 Ford in 05/26/12 of this year. Last week I started having problems with my clutch(5 speed). I took it in on 11/20/12 and was told that: the $1000 extended warranty, that I wa year. Last week I started having problems with my clutch(5 speed). I took it in on 11/20/12 and was told that: the $1000 extended warranty, that I was told I had to buy in order for me to purchase the car, did not cover the repair and that I would have to pay $1800 to get it fixed. I told them I did not want them to fix it and that I would pick the car up. When I arrived, I was told by service advisor Terry that the clutch would only get worse. I told him thank you and headed outside to get my car. When I got in and tried to drive off, the car would not go into gear at all. I guess it got worse really fast! Some of the technicians then came out and tried to drive the car but were only able to get the car to drive about 20 feet. Terry finally got it back into the service garage. He came back out and told me that the clutch plate was gone and I would have to pay to get the car fixed or pay to have it towed. On top of all this I was told a few weeks ago when I took the car in for an oil change at a different Ford dealership that my car needed new rotors and tires and that I had a bent rim...Are you serious? Ford Certified? I find that hard to believe. I honestly feel like I was duped by this dealership. They sold me a car that was not in good condition, then they basically forced me to purchase a worthless warranty that covers no more than the windshield wiper motor and when I took it in to get an issue diagosed, they purposely damaged my car so that I would have to have them fix it. More
by pmullis68
Employees Worked With
Terry
November 01, 2012
My husband and I went to Greenway Ford even after having a bad experience a few years ago. This new experience has made this dealership the only place to buy a car. Mr. Lee Mitchell the general manager made a bad experience a few years ago. This new experience has made this dealership the only place to buy a car. Mr. Lee Mitchell the general manager made it a point to understand that my previous visit was not nice and that this one will be the best. He introduced us to Abner Jackson and Dale Hagerman. They were both very attentive and truly listened to what we needed in a car and our price range. We never felt pressured!! We were there for a few hours and they made us feel at home. We had our one year old with us and Greenway's play room is a great place for them. Even after we settled on a CPO car and left they made sure I knew that no matter what, if I have any issues to come back to them. The following week I had a few questions and went back. Mr. Mitchell and Abner made sure I was taken care of. It was truly a painless experience and would recommend Greenway to everyone. More
by ngonz99
Employees Worked With
Lee Mitchell, Abner Jackson, Dale Hagerman
October 30, 2012
Once again Mr. Abner Jackson at GreenWay Ford has provided my family with the quality service, and specialized expertise in the purchase of our second vehicle. I was not present at the sales of this provided my family with the quality service, and specialized expertise in the purchase of our second vehicle. I was not present at the sales of this vehicle which was for my son. I was out of town. But I trusted Mr. Jackson to make the experience for my son a learning experience and he did as I expected. I did have a question however in regards to a cost factor for which Mr. Jackosn was responsive, helpful and professional in providing me with the facts and referenced resources to get my answer. I was satisfied. I have a motto I live by when doing business "Treat me right and I will back, treat me wrong and I'll be gone" . We will back. More
by manerm
Employees Worked With
Abner Jackson
October 24, 2012
I called in because I was unable to pay the full down payment and I spoke to a gentleman name Albert. He was so friendly and willing to help me. He listened to all my concerns and then asked me how much payment and I spoke to a gentleman name Albert. He was so friendly and willing to help me. He listened to all my concerns and then asked me how much I was able to give. He called me back immediately and gave me an answer. I loved how he was so willing to help and my experience was great!!! I would recommend this dealer to anyone!!. THANKS ALBERT GREAT JOB!! More
by Nia18
Employees Worked With
Albert
October 20, 2012
Eddie Faraldo did an excellent job He rectified an unfortunate situation where our car sale got delayed by making sure that our trip from Melbourne to Orlando for our first trip the service department unfortunate situation where our car sale got delayed by making sure that our trip from Melbourne to Orlando for our first trip the service department seamless and pleasurable. More
by Happymom5719
Employees Worked With
Eddie Faraldo
September 22, 2012
On June 1, 2012 I found a perspective used 2003 Ford at Greenway Ford. I secured an independent pre purchase mechanical inspection from an independent mechanic. This inspection revealed the following defec Greenway Ford. I secured an independent pre purchase mechanical inspection from an independent mechanic. This inspection revealed the following defects: left C/V axle, inner tie rods and engine and transmission mounts. There was a lot of vibration while driving the vehicle. As part of the purchase negotiations, the repair of these items (deemed critical to the safe, dependable operation of the vehicle) were negotiated and sublet to High Performance Mechanics by Greenway Ford. In addition to the purchase price of the vehicle, $600 was tendered to High Performance for these repairs. These repairs were to be completed prior to delivery of the vehicle. After I received the vehicle from Greenway, I returned to the independent inspection shop and was informed that only part of the negotiated repairs had been completed; the firewall side mount and the transmission mount had not been repaired. I returned to Greenway Ford and presented my findings. I was assured that these items would be repaired by High Performance. When I received the vehicle back, the vibration was still present. On August 17, 2012 I had a reputable mechanic perform a tune up on my vehicle. They informed me that three mounts and one tie rod repaired under the agreement with Greenway Ford had prematurely failed. I went back to Greenway and ended up having to argue with them to have the mechanic look at the vehicle. The manager that I had dealt with in the past was not there, so I had to meet with someone else and explain the entire story. They initially told me that the vehicle was sold “as is” and that I needed to speak with High Performance directly. When I told them that Greenway had set up the repair work directly with High Performance they took copies of my paperwork and my check proving that I had paid High Performance. They then allowed me to schedule a time to meet with the High Performance mechanic at Greenway. The mechanic admitted that the parts had failed but said that it was due to something else. The mechanic told me that he should not even be speaking with me since the negotiation was done through Greenway and they were his customer. He said that I should have just dropped the vehicle off with Greenway and let them deal directly with him. Initially I was told that the new parts would be available the following Tuesday and to bring the vehicle in to Greenway then. I called Greenway four times that day to set up a time to drop the vehicle off. I was finally told to bring the vehicle in after 6pm. When I arrived, the manager acted surprised to see me and said that the parts would not be available until Thursday. I had to argue with him to get him to keep the vehicle since he had originally told me Tuesday. They had my vehicle for the week. When I picked the vehicle up, the vibration continued to exist. I returned to the mechanic that had completed the tune up and had the defective parts replaced for an additional cost. It is my assertion that rather than receiving $600 worth of repairs, I have received faulty parts, had to pay out of pocket for these repairs to be completed correctly elsewhere, and ended up with exasperation and frustration in my dealings with Greenway Ford. More
by mtlee02
Employees Worked With
Alvaros
September 17, 2012
This is our second purchase from Richard Gold at Greenway. We came back to purchase from Richard because of his patience and caring with helping us to select the vehicle of our choice and his patien Greenway. We came back to purchase from Richard because of his patience and caring with helping us to select the vehicle of our choice and his patiene and understanding. Albert our Finance guy is great and helped us get a low rate. I feel they are like my family and would adopt them both Marie More
by prepetitmarie
Employees Worked With
Richard Gold Albert Dehalt
