Greenway Ford

Our experience with their entire operation from sales, customer service, mechanical service has been unsatisfactory. Their internet advertising is misleading. The advertised price does not include the customer service, mechanical service has been unsatisfactory. Their internet advertising is misleading. The advertised price does not include the DEALER PROFIT which is not included in the pricing disclaimer. When we drove home we discovered the vehicle we purchased had serious problems. Subsequently we checked the vehicle history only to find out the vehicle had been involved in an accident. Later we also found evidence in the vehicle that suggested it was involved in another incident that required water to correct/control. The dealer attempted to fix some of the problems but in actuality the problems weren't fixed and an additional problem was created. We notified the dealer that we did not want the vehicle with 3 business days from the date of the sale. As a point of interest the dealer/lender has 3 business days to back out of a sale thus the buyer should have the same priviledge. Seven weeks have gone by and we have heard nothing from the dealership. More

My positive experience at Greenway Ford was the result of one person and that is my salesman, Kevin O'Brien. I have taken delivery of new Cadillacs and Porsches. My sales experience here was better than both one person and that is my salesman, Kevin O'Brien. I have taken delivery of new Cadillacs and Porsches. My sales experience here was better than both. My "better than expectation" experience was the result of Mr. O'Brien. He had exceptional product knowledge, enthusiasm, and an attitude to provide the best service possible. Also, Mr. O'Brien was determined that I was going to receive the best deal possible, and I did. More

I walked in with a fairly decent 2008 honda ridgeline for trade. I was originally going to work with rob but he was busy. I told him i was a combat veteran and i wanted to buy American. I told him how muc trade. I was originally going to work with rob but he was busy. I told him i was a combat veteran and i wanted to buy American. I told him how much i was willing to pay and what i wanted and he made it happen. I love my new f-150. the best trucks on the road by far. Thanks Greenway More

When I bought the car, I didn't have driving liscence. Gaylord helped me find insurance companies. He caught a cold at that day, but he still waited for me and sent me home. He helped me with all the proc Gaylord helped me find insurance companies. He caught a cold at that day, but he still waited for me and sent me home. He helped me with all the process and I didn't need to worry. I am happy with the dealership and I think Greenway Ford is trustworthy. More

I have been to many dealerships to have many of my cars repaired and serviced. From the moment of my first phone call I was treated with fantastic professionaism, and felt like a very welcomed guest. Green repaired and serviced. From the moment of my first phone call I was treated with fantastic professionaism, and felt like a very welcomed guest. Greenway Ford's staff were very friendly and made sure I was taken care of throughout my service experience. I rate this dealership's service department as five star and I will continue to use their services, as well as reccommend them to friends, family and co-workers. Thanks Greenway Ford!!!! Ryan Krall More

Just wanted to take a minute and let everyone no about my used car purchase at greenway ford in Orlando, Fl.. First off the sales team Jeremy Miller And Robert Hoffman went above and beyond through out our t used car purchase at greenway ford in Orlando, Fl.. First off the sales team Jeremy Miller And Robert Hoffman went above and beyond through out our transaction. Although it took a little time to complete. ( Due To Internet Issues at the dealer) We left with the feeling that we would return for another vehicle in the future. This is the second used vehicle i have bought from the dealer and im completely satisfied. I have bought over 20 cars new and used.. and so far i make them my first stop in my searches.. Thank You.. DANA & Nick More

I had a wonderful experience at Greenway Ford. The sales consultant I worked with was knowledge, professional, courteous, and no-pressure. He helped me find just the right vehicle and at a great price. They consultant I worked with was knowledge, professional, courteous, and no-pressure. He helped me find just the right vehicle and at a great price. They took their time in helping me select a vehicle and explain to me all the amazing features and technology in the car. Sync is AMAZING! I love my new Ford and my experience at Greenway was top-notch. I would recommend them to anyone! More

I recently purchased a 2012 Focus from Greenway Ford. My sales consultant Jeremy Miller along with others at Greenway made this the best car buying experience I have ever had. He was courteous, professional sales consultant Jeremy Miller along with others at Greenway made this the best car buying experience I have ever had. He was courteous, professional, and very knowledgeable. This is why I gave this rating. More

ok, I had a few concerns but just received a call from the Used car manager is going to fix our concerns, thank you Alvaro the Used car manager is going to fix our concerns, thank you Alvaro More

It was a pleasant experience until the sale was finalize and we wrapped up w/ financing (purchased an Escape on Oct 17, 2011). From there, it was a complete hassle and still is. For starters, my credit car and we wrapped up w/ financing (purchased an Escape on Oct 17, 2011). From there, it was a complete hassle and still is. For starters, my credit card was overcharged by a THOUSAND DOLLARS due to an error of the girl at the front desk. I undestand accidents happen but Greenway Ford made it a burden on us to get it corrected. Because it was after business hours we were told it would have to wait until the next day and that they would call us. That never happened and it took me calling the dealer to get the ball rolling to straighten it out. That was a complete pain. In short, I first called at 9:45 in the morning and it wasn't until 2:18pm in the afternoon that I finally got to speak to someone who could help. I kept getting the run around when I would call I'd get transferred to different voicemails which was extremely annoying. I spoke to a Grace and a Francis a few times that day but they continued to send me to wrong voicemails and failed to get a live person on the phone for me. I thought Francis would be more helpful since I believe she was the one who made the transaction error the night before. I documented my call log and wait tmes and there was one instance I was on the phone fr 18 mins and 20 secs and still didn't get transferred to someone who could help and the call ended w/ me being sent to a random voicemail. The credit back on my credit card as delayed b/c the dealer didn't have the original receipt (they had given it to me by accident in my paperwork). They would not accept a copy by fax which was ridiculous considering it was their mistake. It was suggested I bring the receipt back to the dealer so they could process the refund. I live 35 minutes away from the dealer. Our sales rep Jeremy then kindly offerd to come and get it which was above and beyond on his part but again, the process should not have been delayed b/c they didn't have the original. This was $1,000 charged in error that they should have made every effort to quickly correct. The next issue is the speakers in the Escape. We noticed right away that the front driver's side speaker isn't right and has static. We brought it to our sales rep's attention so it could be taken care of when the vehicle was returned to get the leather seats put in. He acknowledged that there was something wrong w/ the speaker. It was coming and going. He said he took the vehicle to service but because the speaker wasn't acting up at the time there was nothing they could do. I of course challenged this and emphasized that not only have we (my husband and I) noticed something is wrong w/ the speaker, Jeremy (w/ Greenay Ford) has also so clearly there's a problem and being that it's a new vehicle it needs to be fixed. It was suggested to us that we wait until it happens again and drive it to a Ford dealer so they can hear the problem. This isn't a reasonable solution. We've heard it, Jeremy w/ Ford has heard it and has admitted there's a problem, and yet Greenway Ford isn't willing to fix it. It was also suggested to wait until after we reach 1,000 miles and it might go away. Well, we're over 2,000 miles and it's still there. I left a voicemail w/ Aresene Orelien (I apologize if the spelling is off) mid-day Jan 9th and am waiting a return call. I was told he was in the office yesterday so I'm not sure why I haven't receieved a phone call back. Though we love our Escape (minus the speaker issue) it is highly unlikely we will ever purchase through Greenway Ford again and possibly Ford. 3 months later we're still trying to get what we paid for. I will say that our experience working w/ financing was excellent. We worked w/ a gentleman named Jared or Gerald (can't remember his name but I definitely remember his focus on customer service). He was extremely pleasant to work w/ and we appreciated his time. We recognize that our sales rep Jeremy was trying to make things right and he went above and beyond making trips to us vs making us drive to Greenway again. We enjoyed working w/ him. However, it seems as though his hands are tied when dealing w/ customer service. It's absolutely ridiculous that the service department wouldn't trust him when he says there's something wrong w/ the speakers and get it taken care of. Very disappointed. More