Greenway Ford

General Manager called last week and resolved issues. Was at first skeptical but they seem to be concerned about customer relations more than i thought originally. at first skeptical but they seem to be concerned about customer relations more than i thought originally. More

Me and my son came into Greenway Ford with the goal of purchasing two cars. The reason being was that we had seen an ad in the paper so we decided to check it out. First, we call as soon as we seen the ad purchasing two cars. The reason being was that we had seen an ad in the paper so we decided to check it out. First, we call as soon as we seen the ad. The person we talked to had no knowledge of the advertised priced but insured us that Greenway Ford will honor any price that they had advertised. The priced was listed on their website much higher than the ad. We scheduled an appointment for the next day. When we arrived the next day we went to the receptionist ant told her we had an appointment to meet with a sales person who named I forgot quickly as possible. It showed that the receptionist was not informed because it was not scheduled in the system. She called the sales person and we waited in the lobby for about 20 minutes. Finally, Sam comes out and we tell him about the cars we were interested in because we wanted buy them as quickly as possible with no hassle. The car I wanted was there but they could not find my son's car that he wanted. During the whole time I was waiting on them to find the second car for my son, which was about 35 minutes we noticed that everyone was just hanging around like high school kids after a party. One guy came out the back putting lotion on his arms and face as if he was at home getting out of the shower. We looked at each other and smiled to keep from getting angry. Finally they told us that the car was sent to the auction for repairs because the gauges were broke so they couldn't determine the miles on the vehicle. They lied to our face because they had a service center at the dealership but why would you send it to a auction??? My son was ready to leave after hearing that and seeing how terrible the service was. I checked out my car but they sent a different sales person from the person I was talking to when I first came. Now keep in mind I never even meet the person I had scheduled the appointment with. So I test drove my car and it drove ok but I only drove around the lot. Multiple service warning lights appeared as I started the vehicle. The vehicle was kind of up to date so it read out everything that needed to be serviced soon despite how smooth the ride was. I finally got down to a price and it was nowhere near the price we had seen. Greenway added a 2000 dollar fee on top of a very high tax, tags, and title fee of 799. The car was a purchase as is car but there was know room for negotiation and my day was a complete waste of time. As far as communication from Greenway Ford I rate them a negative -10. The only time I talked to somebody about the cars was when I email them on the website for updates and more info. I was treated like a stranger every time and talked to multiple people each time who wasn't aware of who I was and was I was inquiring about. After reading the reviews from others and my personal experience I would recommend that the General Manager should replace the whole staff starting with the manager. I felt it was too many employees for the service to be that bad. The service was really bad!!! Really really unprofessional. It is important that you research these dealerships before you spend your money. Most are only about making money and not about helping people. More

My brother and I went in to look at a truck that was advertised online when we arrived they immediately paired us with a young man as our sales person he showed us the truck then had to keep going insid advertised online when we arrived they immediately paired us with a young man as our sales person he showed us the truck then had to keep going inside to get the info we needed to make a decision. This obviously frustrated him and as he was showing us the vehicles he was talking to us about how great the pricing is but we found undisclosed issues with that truck so we went on to see others as he was showing us the trucks I was using my iPad to look up the NADA values just to insure I'm not getting gouged this sent him over the edge and he stated to us " have NADA SELL US A TRUCK THEN!" I was floored we just exited at that point as we were leaving his mgr asked us if we were satisfied so we told him what happened and just left. To bad too I had 20k to buy a truck and drove 70 miles that evening. That was my first experience with green way ford I wont ever walk thru those doors again I assure you More

Service people on diesel trucks stuck me for over $2500.00 when all I needed was fuel injector cleaner $20.00. Senior diesel mechanic is clueless, never take any truck there, he forgot to bolt down g $2500.00 when all I needed was fuel injector cleaner $20.00. Senior diesel mechanic is clueless, never take any truck there, he forgot to bolt down glow plug computer after working on it and then denied everything. I would not trust these people or Greenway Ford even if their tongs were notarized. NO one ever even apologized More