Greenway Ford

BE VERY CAREFUL!! This dealership is the biggest rip off of the all. I have had 2 trucks in for service with bills way over $11,000.00. The parts were hundreds of dollars more than any dealer I called. Why of the all. I have had 2 trucks in for service with bills way over $11,000.00. The parts were hundreds of dollars more than any dealer I called. Why would Green Way be $400.00 more on a $1,100.00 part than two other dealerships in town! They charged $ 250.00 to remove two valve covers, when I pointed out that only one was removed ( it was obvious because of the dirt and oil was still on valve cover) there story changed and they told me they removed only one, $250.00 to remove a valve cover? What a Joke! Now 3 months after a 1,770.00 repair another truck is down for the same fuel pump they replaced 3 months . This is the same truck that took 3 times to repair before this. BAD ATTITUDE HIGH PRICES STAY AWAY FROM GREEN WAY FORD More

Not satisfied with this dealership, do not buy a Ford from Greenway. Service dept is a joke. I bought a New 2011 Ford F150 from these guys and the front end has very bad vibrations on the Hwy (anything o from Greenway. Service dept is a joke. I bought a New 2011 Ford F150 from these guys and the front end has very bad vibrations on the Hwy (anything over 65mph). This front end problem has worn down my front tires to almost 40% tread life left...did I mention that I bought this truck brand new only a couple months ago!! I took it in to their service dept and was told I need to purchase new tires...how about you fix the front end problem and then YOU replace the tires. Thats how you could of handled this situation. I will take my business and future business to a dealership that takes care of thier own. I only hope that this message will discourage any of your future clients to buy elsewhere...where they put the customer first. More

This dealership is the absolute worst ever, I bought a car there and the airbag light was on, after my salesman rick jordan promised it would be fixed and it was covered under warranty I took my car to th car there and the airbag light was on, after my salesman rick jordan promised it would be fixed and it was covered under warranty I took my car to the reconditioning department on Thursday September 1 to get fixed. The next day I waited all day to see what was going on, around 3 i finally called them since I had a feeling they were not going to call me, only to find out my car is UNSAFE for me to drive and they would have to keep it over the weekend. I then called Rick Jordan to ask for a loaner car only for him to say no they couldn't provide me with one, I had to go all labor day weekend without a car as well as find a way to work. Went the whole weekend without hearing anything due to the holiday. On tuesday I had to borrow a car just to make it to work called the dealership only to be transferred and put on hold and never finding out what is going on with the car. Finally someone called me to say that they could not figure out what the problem was and i would not have a car, after hearing this i called rick and he then put me in a rental for 2 days after I threw a fit. Wednesday and thursday went by and I still heard nothing after making numerous attempts at calling and being transferred, finally hear from them saying they moved my car to chrysler dodge service it is now the end of thursday and I have no car, I drive to the dealership only for them to tell me i Have to turn in the rental and they give me a loaner car, rick jordan then pulls up in a SMALL compact car that would not be sufficient and my daughters car seat would not even fit!!!! after telling him I will not take that car, he yells at me saying, "WELL WHAT THE HELL ARE YOU GOING TO DO FRIGGIN SIT OUTSIDE UNTIL YOUR CAR IS READY TOMORROW AT 11!!!" I literally sat outside the dealership crying. It is now thursday night, I have to bring the loaner back tomorrow only to hope that my car is ready, I WILL NEVER RECOMMEND THIS CAR DEALERSHIP AND I AM IN THE MIDDLE OF TRYING TO FIND A LAWYER TO REPRESENT ME AND HOPEFULLY GET ME OUT OF THIS CONTRACT!!! THIS PLACE IS HORRIBLE DO NOT GO THROUGH THEM!!!!!!!!!! More

With the exception of the salesman Jorge, everyone in the sales department at Greenway Ford should be seriously retrained in customer service or fired! Rude and apathetic, the whole lot of them: the receptio sales department at Greenway Ford should be seriously retrained in customer service or fired! Rude and apathetic, the whole lot of them: the receptionists are snotty, the salespeople arrogant, the tag department incompetent AND rude, and the managers EXTREMELY rude. No call backs from the managers ("Oh, didn't you get my email?" after told they will CALL you, and no, we didn't get it) and then no apology for it, with an attitude at that! Mr. Rossi, you need to step in before these people ruin your good name! Amy's people at her insurance office are wonderful...maybe you could get them to train yours! More