Greenway Ford

Avoid Greenway like the plague. The only redeeming Avoid Greenway like the plague. The only redeeming factor, or should I say human, was Rick Jordan. Here's the scoop: My son who is currently stati Avoid Greenway like the plague. The only redeeming factor, or should I say human, was Rick Jordan. Here's the scoop: My son who is currently stationed in Germany and returning to the states in December is looking for a car. He chose a car at Greenway. He was working with E.Z. (a man's name) of the Internet sales department and had all the details worked out and needed me to go and give the car a good lookover/test drive. My daughter and I called ahead to Greenway to tell them we were coming to test drive the specific car and I gave them the name of the sales manager that my son was told I needed to ask for--Arsene Orelien. Upon arrival at Greenway my daughter and I checked in with the receptionist giving her the details of the specific car and the name of the sales manager, Arsene, whom I was told I was to deal with. She told us Arsene would be with us in one moment. We sat for 35 minutes waiting for Arsene or anyone to acknowledge us. At that point I told a gentleman employee we were waiting for Arsene and were going to go ahead out to the lot to find the car to look at it. I asked if he could let Arsene know when he came into the showroom if he would just have him meet us on the lot. Ten minutes later we came back to the show room as Arsene never came out to the lot. We returned to our seats to wait. The receptionist was looking at us surprised. Someone came out to deal with us and she told them we left. At that moment my phone rang and it was Arsene asking if I was coming in today to look at the car I had phoned about earlier. I held my tongue, took a deep breath and told him I have been sitting in the lobby for some time now. He apologized and said he would be right out. Now at the hour mark of our arrival at Greenway, Arsene came out with another sales rep proceeds to tell me he is getting pulled in 5 directions and introduces me to Rick Jordan (remember the only saving grace at Greenway). These people basically threw Rick under the bus and he handled it with great patience and finesse. He is strictly a new car sales man and knew very little about the car we were test driving. He did his best under the circumstances and was wonderful in a tough situation. I called my son discussing the details of the drive and he decided to purchase the car but would have to make all the financial arrangements. My daughter and I left the dealership and went back two days later to pick the car up, check and insurance in hand. There were so many other blundering factors from the time we test drove the car and the moment I finally decided I had to walk out the second day we went back. The defining moment came when I realized the Internet sales rep, E.Z, had told my son a specific price and the paperwork I was signing for the car reflected a price difference of $2,000. I alerted my son who then had to call E.Z. from Germany to find out what the discrepancy was. My son was told by Arsene Orelien that it was my sons fault that he did not know the difference between the "out the door" price and the price that he was quoted three different times by E.Z in finalizing the deal two days prior. My son has always paid cash for his cars and this was his first financing deal. Not to mention he is trying to make a deal from Germany! Arsene was rude to him over the phone and after that conversation not one representative from Greenway came out to the showroom to tell me the situation. My son finally called and told me to leave. I returned the key to the receptionist and told her thank you but we are done. Ten hours of life on my part and who knows how much on my sons part and no car. No explanation or apology for the hassle. No trying to make sure we left happy regardless of the purchase of lack there of. Only the accusation of "you should have known, it is your fault." This is Greenway Ford. To Rick Jordan, please find a job at a dealership that will reflect the quality of person you are. More

I recently had a water pump replaced and was satisfied with everything but the price. If a timing chain only cost $345.00 and more work has to be done to get to it then why does a water pump cost $800+ to with everything but the price. If a timing chain only cost $345.00 and more work has to be done to get to it then why does a water pump cost $800+ to replace. I was definitely overcharged for this repair but had no choice because it was an emergency. The work and the repair was excellent. They were friendly and accomodating as well. I looked them up and they are a blue oval service center meaning they do excellent work which is what I care about the most. More

Rick, and the rest of the service department have been great about the service I've received, greeting me, timely turn around on service and will take me home if I ask. I have 237k miles on my Ford 500 an great about the service I've received, greeting me, timely turn around on service and will take me home if I ask. I have 237k miles on my Ford 500 and it runs great because of the service it receives from the the guys in the service department; its never been serviced by anyone else. Tom More

First of all the service guy speak spanish, and even I am bilingual as well , I always like to deal in my first language , Spanish, it was a great service, I definetely was pleasently surprise that I was ser bilingual as well , I always like to deal in my first language , Spanish, it was a great service, I definetely was pleasently surprise that I was served very quick and super friendly service always the employees grreting you with a smile, .., highly recommended More

Kevin is excellent. Only suggestion is to automatically pull around cars of people waiting in the lobby. I packed up my items in the waiting area, paid for the service and still had to wait outside for fi pull around cars of people waiting in the lobby. I packed up my items in the waiting area, paid for the service and still had to wait outside for five minutes for the car to come around. Please don't wait until after I pay to begin the process of pulling the car around. Thanks. More

I bought my Ford Explorer XLT in 2006 and I have taken it to have it serviced always at Greenway Ford. I've had the privilage to be assigned to Henry Pimentel as my service advisor!!! I cannot say enough ab to have it serviced always at Greenway Ford. I've had the privilage to be assigned to Henry Pimentel as my service advisor!!! I cannot say enough about how professional, caring and helpful Mr. Pimentel has always been towards me and my car!!! Whenver I have had to leave a message for him he always responds back to me in such a timely manner and he will accomodate his schedule to fit mine whenever I have had to take the car in for a service or any issues relating to the vehicle. He is the kind of person that goes above and beyond to help you no matter what the situation may be relating to the car and I have had a few. Be sure that Mr. Pimentel will find the solution to getting your car serviced and I have always left feeling very pleased with the service and outcome of my car. My car gets it oil changed every 5000 miles and he works so hard to get me in and out. As far as I am concerned, Greenway Ford should be proud to have someone like him working for them!!!!!! Its always service with a smile from Henry Pimentel!!! More

I have been a loyal customer of Greenway Ford even before it was actually opened. I was a custtomer from when the dealership was located on Colonial and Semoran boulevard. I have purchased 6 fords and one li it was actually opened. I was a custtomer from when the dealership was located on Colonial and Semoran boulevard. I have purchased 6 fords and one lincoln Continental in the last 20 years. I own four ford vehicles and all the service is performed by Greenway. I am extreamly satisfied by the service that Mr. Pimentel because he listens to my needs meets my demands and is always willing to go the extra mile to work with my busy schedule. He knows I am a busy person and that I take care of all the maintenance issues of my wife and girls vehicles. I highly recommend this dealership and Mr. pimentel. I have already sent several coworkers to do service with Greenway Ford. More

I recently took my 2005 Ford Explorer to your dealership for service. I was experiencing some hard shifting with my transmission and my air conditioner was not working. Both systems were still under warrant for service. I was experiencing some hard shifting with my transmission and my air conditioner was not working. Both systems were still under warranty as Mr. Pimentel informed me of. He then proceeded to take care of getting me a rental vehicle as the work on my truck was going to take a few days. He could not have been more professional. I am an assistant general manager for an auto parts business and I teach my employees daily on how to be as courteous and professional as Mr. Pimentel has shown. It was an absolute pleasure being at your dealership and when my 2007 Ford Fusion needs service I will definitely be bringing it into you all as well. Thank you, Carlyle Parke More

I have been going to Greenway Ford for 10 years where I have purchased 4 vehicles and the reason is twofold. The price and customerservice which is number one. Henry Pimentel has alsways made our experi have purchased 4 vehicles and the reason is twofold. The price and customerservice which is number one. Henry Pimentel has alsways made our experience with Greenway very enjoyable for both my wife and I. He is a true dedicated professional who Greenway Ford is lucky to have on their team. He is sincere and very honest whose judgement I value which is a rare quality to have. Keep it up Henry. Sincerely, Pete Luksteid More

Mr. Henry Pimentel approached me in service drive lane as soon as I arrived. He introduced himself and asked how he could be of a service. I told him that I was just coming in for an oil and filter change se soon as I arrived. He introduced himself and asked how he could be of a service. I told him that I was just coming in for an oil and filter change service and nothing else. I also told him up front that I had a coupon from a competitors. He looked at me with a smile and said: “We’ll match or beat any competitors coupons”. He then told me that he notice a squeaking noise coming from the left front tire when I was applying on to the brakes. He then offer to check the brakes for me as part of their free 20 points vehicle inspection included with their lube, oil and filter change service. I told him that I was pressed in time and that I didn’t want to stay there for a long period of time. He took the time to explain the importance of the braking system in my old 1996 Ford Windstar. He also told me that this wasn’t going to take long and if I needed to go somewhere they would’ve provided me with the shuttle service and then pick me back up. I decided to wait for it. They took me back and show me what they had found (brake pad backing plate loose). They also informed me of the recall that needed to be done and since they had the part they was going to do it. When the time came to leave, Henry explained to me all of their findings and what needed more attention at that time. He then took me to the cashier and thank me for my business. Its good to know that I didn’t wasted my time going somewhere else and that everything I needed and more was found on the same building. This kind of services is hard to find this days and that’s why I will continue to do my services with Greenway Ford. More