Greenway Ford

Went to Greenway needing sparkplugs changed, dealt with Jose in the beginning, went in was quoted one price and they tried to charge another. A "manager" by the name of Geoff, was no help what so ever, eve Jose in the beginning, went in was quoted one price and they tried to charge another. A "manager" by the name of Geoff, was no help what so ever, even telling me not to thank him. Customer Service was horrible until I dealt with a gentlemen by the name of Terry Bennett. Terry Bennett is the ONLY person I will ever deal with again there. Even the cashiers are horrible. To busy discussing who the new girl was and when they are working.If you ever, ever need to go here please ask for him. VERY, VERY patient and understanding. More

Had an oil change today and Rick took care of my F150 with great care and service. I felt appreciated and as if my business was wanted. Rick greeted me as soon as I walked in the door, and my vehicle w with great care and service. I felt appreciated and as if my business was wanted. Rick greeted me as soon as I walked in the door, and my vehicle was serviced in the amount of time expected. Checkout was a simple matter and I was soon on my way. More

I would like to recognize all of your staff for excellence in their fields. I have not had customer service this good in a very long time. Every area of you facility was operated by a professiona excellence in their fields. I have not had customer service this good in a very long time. Every area of you facility was operated by a professional and a good individual. They knew how to treat the customer and how to change a bad situation to good. The ladies at the front desk are cordial and quite entertaining as well as professional. Your service engineers/techs are very thorough and personable. I did not feel overwhelmed at all when speaking to them; all things were explained very well. I am very thankful for that. Your insurance reps/managers are very direct and honest and I felt like I was the only person that they were dealing with and never felt put off or forgotten. That was a gem in itself. I can honestly say that the unfortunate cause of my visit did not taint my view of your establishment...in fact I feel lucky to have had the opportunity to meet your crew. Although I don't wish to have another accident any time soon, if I do I will come back to you. I appologize for the long time it took to get this to you...I have been dealing with a lot lately. My visit was from end of November to middle of December. Thank you for everything Sincerely Annette M. Koonce More

Having never had the occasion to require service in the past at Greenway, we were assisted by Terry Bennett. He was not only courteous and attentive to our vehicle problems, he was very knowledgeable on ot past at Greenway, we were assisted by Terry Bennett. He was not only courteous and attentive to our vehicle problems, he was very knowledgeable on other matters concerning our Explorer as well. He is an asset to your dealership and will request his assistance again in the future. Thank you. More

Terry Bennett was terrific to work with! I chose to have the work done at Greenway (ball joints, control arms, etc., on my sport track) because of the way Terry handled my initial phone calls and the evalua the work done at Greenway (ball joints, control arms, etc., on my sport track) because of the way Terry handled my initial phone calls and the evaluation visit. He followed through and kept me informed. Terry is a valuable asset to Greenway. More

I did not actually visit the dealership, nor did I purchase a vehicle, but I am disguisted (again) that the bait and switch advertising that so many dealerships decide to engage in still continues and purchase a vehicle, but I am disguisted (again) that the bait and switch advertising that so many dealerships decide to engage in still continues and that this dealership participates in the advertising scam. I read the Sunday newspaper and saw an ad for a truck at a very attractive price. I realize that often there is only one vehicle at that price and that this technically allows the dealership to post the ad, but this is deceptive. I called and asked for a simple yes or no answer to whether the vehicle was still there, and explained I will only come look at it, drive it with the intention of buying it if it is at that price and the same vehicle. They tried to put me to a sales manager and I stated I had no need to talk to a manager, that I would hold while the guy got the yes or no answer for me. I did give him my email and my telephone number along with my name, but indicated that I wanted a straight answer. He said it would be great to arrange a time for me to come in. I explained, again that I had no need, inclination or desire to come in to talk with anyone, and that he should answer my straight forward question with a straight forward yes or no answer. That would determine whether we do any business at all. He said he would have to check and call me back. I told him to only contact me, by phone or email IF the truck was available. If not available, to please NOT contact me ever again. I received a voice mail from a sales manager about an hour later. I asked him whether the truck was available and he said no. I told him not to call me again and to get rid of my contact information. It is sad, pathetic and dishonest for people to do business in this manner. Please stop insulting normal, intelligent people, that are willing to spend money and give you a profit, but not be swindled or be treated like idiots. Please know that someone like me, will not tolerate you wasting my time and trying to pull a bait and switch routine. It is a discredit to your company and to your customers that you do business this way. To you and to all of the other delaers that work in this fashion - shame on you. I wanted to buy a Ford because you did not take the tarp money, and unlike many people, I can afford this truck out right. You, however, will not get my business, because your tactics are dishonest and I do not do business in that manner. Respect your customers. More

Rick was very friendly. I had my 2010 F150 in for 15K mile service. Also had three kids in tow. Rick got me in and out quickly and had no problems debiting a due bill I had in possesion for the oil/fil mile service. Also had three kids in tow. Rick got me in and out quickly and had no problems debiting a due bill I had in possesion for the oil/filter change. Refreshing to be able to deal with a professional. More

We had recently had our 2003 Ford Expedition's motor replaced by an privately owned repair shop. We had to go back to the this shop on three occasions for to repair the work they had done and finally d replaced by an privately owned repair shop. We had to go back to the this shop on three occasions for to repair the work they had done and finally decided to take the car to Greenway. At Greenway, we were taken care of by Saul and the manager for the Service Department who went out of their way to assist us. They coordinated efforts and ordered our rebuilt motor; removed the defective motor and allowed us time to retrieve our old motor from the dishonest repair shop. Our vehicle was ready previous to the agreed upon time! Greenway's staff turned a bad experience with a dishonest private repair shop into a great experience with professionals! Needless to say, we would highly recommend Greenway Ford's professional staff who render outstanding service and ensure customer satisfaction. More

I like that Rick comes along every once in a while and tells me what is happening. If there is something more expensive, he tells me the price of it. I trust him and feel like he is very honest with me. tells me what is happening. If there is something more expensive, he tells me the price of it. I trust him and feel like he is very honest with me. I always ask for him because I trust him. I've never felt like he told me something that wasn't true. More