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Greenway Ford

Orlando, FL

3.9
1,251 Reviews
Welcome to Greenway Ford in Orlando, FL! For all things Ford in Central Florida, turn to the name you can always count on: Greenway Ford. We're honored to serve as your go-to destination for new Ford sales, auto repairs and high-quality car parts, so you can come to us no matter what you need. From our expansive service bays and wide range of customer perks to our stellar selection of new and used Ford models, we have you completely covered. Shop online now to get started or get directions to Greenway Ford and visit our Orlando Ford dealer in person to meet with the team and see all that we have to offer!
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9001 E Colonial Dr

Orlando, FL

32817

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Showing 1,251 reviews

December 07, 2022

Our experience was good, they gave us a decent price for our trade and we’re willing to work with us on pricing for a new Bronco Sport. More

by Barrowjohn1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julius Benjamin
Dec 07, 2022 -

Greenway Ford responded

Mr. Barrow, thank you for the review! We are so glad to hear that you found the right vehicle working with the Greenway Ford team. Drive safely in your Ford Bronco Sport, and we hope to see you back again down the road!

December 06, 2022

Best Service you can receive Abel was great in taking care of my car and getting me a ride home. Car was not ready on time because of parts being delayed so I was able to get a rental because of a medic More

by leothelion40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abel Cruz
Dec 06, 2022 -

Greenway Ford responded

Thank you for your trust and loyal business! We are thrilled to hear that Abel has taken great care of your SUV. It means a lot to us here at Greenway Ford. We look forward to working with you again down the road!

November 29, 2022

The worst bought that i do in Florida. Cheap service the price in the unit but the dealer fee too way expensive charge you stuff you don't use . And the employees fight with the customer More

by Glas_francisco
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Josh Mowrey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rafael Caputis
Dec 09, 2022 -

Greenway Ford responded

This review is concerning to receive. We strive to deliver a professional and accommodating purchase experience, and it is disappointing to see that we have left the wrong impression. It is never our intention to overcharge our guests, and I would appreciate another chance to speak with you to see what more I can do to address this feedback. If you are willing to discuss this further, please feel free to reach out. Best, David Nelson - Sales Customer Relations Director - 407-275-3200 x4357

November 27, 2022

I was completely satisfied with the servers I received from Ford, Robert was very precise in what service work I was going to have done on my 350 lariat and how long the work may take . I’ve been dealing More

by Joesam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
Nov 27, 2022 -

Greenway Ford responded

A big thank you from our team here at Greenway Ford for the five-star review! We greatly appreciate all customer feedback and are delighted to hear Robert took good care of you and your 350 Lariat. Our team looks forward to seeing you again for any of your automotive needs, and wishes you the safest of travels!

November 22, 2022

The service is real bad. I brought my truck to them and spent 10,000 with them plus 2000 more thousands on the rental car and they had my truck 6 weeks. Plus they damage my More

by PCYANT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Abel Cruz
Nov 22, 2022 -

Greenway Ford responded

I am so sorry to hear about your experience and that we have not met our high standards of service. Our goal is to deliver timely, thorough, and proactive care, and it's very disappointing to see that we let you down. We will be sure to discuss your feedback as a team so that we may work towards improving our process going forward. If there is anything else you would like to share, please know I am always available to chat. Thank you, Phil Tidona - Service Experience Manager - 407-275-3200 X4428

Nov 22, 2022 -

PCYANT responded

I think you guys should send me the money I spent on my oil change and alignment back to me.

November 21, 2022

I had to wait to get my vehicle checked in, however I understood why the delay, the service writer was out. I was informed of the reason and communication was the key. Charity checked my vehicle in & s More

by slitton59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charidy Matos
Nov 22, 2022 -

Greenway Ford responded

We are grateful for your patience and trust in our team here at Greenway Ford. Our team strives to provide only the best customer support. Thank you for working with us!

Nov 22, 2022 -

slitton59 responded

I hope I can request Charity for my next appointment to get vehicle serviced. Outstanding customer service

Nov 22, 2022 -

Greenway Ford responded

We will pass along your feedback to Charity. We hope to welcome you back for another 5-star experience with her soon!

November 11, 2022

This Ford Dealers is so clean and great staff's on board, especially Mr.Armani. He took the extra steps to make my wait care free! Great place! Thank you guys:) More

by smiley2362003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rashad Armani (great service!)
Nov 13, 2022 -

Greenway Ford responded

Thank you for the great review! We are so glad to hear that you are confident in the Greenway Ford team to get the job done. Drive safely, and we hope to see you back again down the road!

November 07, 2022

It was easy I got a ride home while waiting for my car then picked it up with ease More

by Eve5372
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Bitar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2022 -

Greenway Ford responded

We're delighted we could make your experience smooth! Thanks for supporting Greenway Ford with your business and your review!

November 04, 2022

Crooked as a question mark. I ordered a vehicle and waited 2 years to be completed. When it came in many upgrades were not complete. No reflection in price. I understand supply More

by Theiriebuckeye
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andrew Gaudette
1.0
This rating includes all reviews, with more weight given to recent reviews.
October 23, 2022

This place epitomizes why people hate car dealerships. Where do I even begin? They sold the car that I specifically came there to look at out from underneath me while I was test driving it! I submitted my More

by Shannonsjunkmail
Customer Service
Recommend Dealer
No
Employees Worked With
Kevin
Nov 02, 2022 -

Greenway Ford responded

Ms. Sharkey, we want the buying process to be seamless and straightforward, and I sincerely apologize we missed that mark. I'm also sorry you've been left feeling negatively from this experience. I will share this review with my team so we can evaluate and improve our care and communication as needed, but please be in touch if you'd like to discuss this directly. I'd be glad to take your call and talk this through together. All the best, David Nelson - Sales Customer Relations Director - 407-275-3200 x4357

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