Greenway Ford

I recently visited Greenway Ford for an issue with my AC I recently visited Greenway Ford for an issue with my AC compressor with a warranty issue, as well as a wear & tear part regarding a serpentine belt I recently visited Greenway Ford for an issue with my AC compressor with a warranty issue, as well as a wear & tear part regarding a serpentine belt on my 08 Escape. Rosie was wonderful and very helpful with the entire process. After the repair, I thought I heard the same issue and brought the car back. Rosie and her co-workers checked out the car but could not duplicate the sound, and apologized for not being able to find out what the issue was. When I picked the car up, I noticed another sound, a rattling sound, but didnt think anything of it. I took the car home, and the sound continued. I phoned Rosie again and told her I was the crazy one with the "imaginary" sounds, and she was great and told me to bring it back in. The car was there for 2 days and yet again, they could not hear the mysterious sound. She called me twice and explained, and I apologized for wasting their time. I went today to pick the car up and Rosie and David explained they listened for the sound numerous times and different ways, but no sound. Low and behold when they brought my car around, it was making the sound - YAY! I told the guy driving the car to stop and don't move! I haven't been so happy for my car to be making a noise. Rosie and David rushed to hear the sound and determined the problem right then and there and had the part changed in less than an 45 minutes. I was so happy they finally heard the noise and didn't think I was crazy. Due to my several trips in to the service department, they were wonderful and didn't charge me for this repair or new part. The car is running great and I was thrilled with their quality of service. I worked for a service department many years ago, and the level of their dedication and understanding was above and beyond what I would have expected. Rosie and David were wonderful and I thank them so much for their assistance. Leslie Kuczynski More

Costumer Services is always great and all of my questions and concerns always have an answer and are easily solve thanks to the employes at Ford...I dont trust anyone else with my vehicle except Ford dealer and concerns always have an answer and are easily solve thanks to the employes at Ford...I dont trust anyone else with my vehicle except Ford dealer the are the best and are very pacient...... More

I purchased a new ford focus. My salesperson Richard was patient understanding and not pushy at all. An overall great experience and I love my new car. The facilities are beautiful and everyone made buying patient understanding and not pushy at all. An overall great experience and I love my new car. The facilities are beautiful and everyone made buying my new car both exciting and very very pleasant More

I just took my Ford Edge to Greenway Ford for an out of warranty repair and I have to say the service was fantastic. Expecting a long wait, I had taken a book with me, but they had the vehicle back to me warranty repair and I have to say the service was fantastic. Expecting a long wait, I had taken a book with me, but they had the vehicle back to me in what seemed liked no time at all. I've tried other dealerships in the past but none of them come close to Greenway for service, quality and price. I have to drive past several dealers to get to Greenway but it's always worth it! More

I am takeing the time to do this review because I want your organization to know that I have bought many new cars in my life and I can honestly say that Greenway Ford is the only car dealer that I have be your organization to know that I have bought many new cars in my life and I can honestly say that Greenway Ford is the only car dealer that I have been 100% satisfied with. I bought my new 2007' Expedition four years ago and the overall experiance has been excellent. The salesperson was both friendly and knowledgable. But I must say that the service department and the employees have absolutly been the best I have ever dealt with. They go out of thier way to help and have always delivered my vehicle on time and with no issues or returns necessary. In the last year or so I have been working with your service advisor Kyle Cloud. Again, his attitude towards me as a customer has been extrodianory. I am a business man myself with 258 employees and I know how difficult it can be to find good employees like Kyle. He is an fine example of what "customer service" should be all about. Greenway Ford is fortunate to have team members like Kyle. Thanks Greeway Ford, Russell J. Traficante More

Terry Bennett was able to get my truck in and out for repair service in a day. I needed the truck back as soon as possible for work and he made it happen. He also keep me up to date of the status of th repair service in a day. I needed the truck back as soon as possible for work and he made it happen. He also keep me up to date of the status of the repair service and the total cost of the repair. I am very happy with the level of service Terry has given me More

This guy ,Kyle, knows what he is talking about, a real "no B/S" type of character that doesn't hassle you. He knows that you don't want to be in the service department any longer than you need to be and "no B/S" type of character that doesn't hassle you. He knows that you don't want to be in the service department any longer than you need to be and has you out of there and satisfied ASAP! He finds the best possible price to suit the service your car needs and personally ensures that the technician's quality of work is on par with the standard set by such an impressive looking dealership. I only wish the numbers went higher on the rating scale to ensure this young man stands out above all the rest! More

I VIST THE FORD QUICK LANE DEPARTMENT. I SPOKE WITH A GUY NAME KYLE CLOUD HE WAS VERY HELP FULL. HE SYNC MY PHONE AND ALSO GOT MY CAR SERVICE QUICK AND FAST. I WOULDNT GO ANYWHERE BUT GREENWAY FORD. HE WAS V NAME KYLE CLOUD HE WAS VERY HELP FULL. HE SYNC MY PHONE AND ALSO GOT MY CAR SERVICE QUICK AND FAST. I WOULDNT GO ANYWHERE BUT GREENWAY FORD. HE WAS VERY EASY TO WORK WITH.DID NOT TRY TO SALE ME ANYTHING THAT I DIDNT NEED OR WANT.VERY VERY VERY GREAT DEALERSHIP. More

Mr. Alo tended to all my needs when looking for the right car that fit my needs. He was very informative about the style, brands and makes of each car he showed me. I am very picky and sometimes extremely fo car that fit my needs. He was very informative about the style, brands and makes of each car he showed me. I am very picky and sometimes extremely forward buy he was very polite and curtieous. More

NICK BENT OVER BACKWARD TO ACCOMODATE MY SALES EXPERIENCE. MY TRADE WAS MY BABY FOR 13 YEARS, I HOPE MY NEW PRE-OWNED WILL JUST AS ENJOYABLE. HE WAS VERY KNOWLEDGEABLE IN THE PRODUCT AND GOT THE EXPERIENCE. MY TRADE WAS MY BABY FOR 13 YEARS, I HOPE MY NEW PRE-OWNED WILL JUST AS ENJOYABLE. HE WAS VERY KNOWLEDGEABLE IN THE PRODUCT AND GOT THE SALE DONE. FOLLOWUPS WITH ADDITIONAL WORK THAT WAS NEEDED FOR THE PRE-OWNED VEHICLE WAS GREAT AND VERY APPRECIABABLE. I HAVE ALREADY REFERRED A COUPLE OF FRIENDS OVER TO SEE HIM. 5 STARS FOR NICK THANK YOU FOR THIS OPPORTUNITY TO CONGRATULATE NICK ON A JOB WELL DONE. ANN SNAPP PROUD OWNER OF 2008 FORD EDGE More