Greenway Ford of Orlando

I recently attempted to purchase a new Mustang from Greenway Ford and had one of the most disorganized and inconsistent dealership experiences I’ve ever encountered. Communication was poor from the Greenway Ford and had one of the most disorganized and inconsistent dealership experiences I’ve ever encountered. Communication was poor from the start. I asked for a clear out‑the‑door price and was told only “it’s the price on the website plus tax and fees,” with no actual breakdown provided. When I requested a trade estimate, I was told I’d need to drive two hours to the dealership. After pushing back, I was told they could still provide an estimate remotely — but days went by with no response. I was contacted by multiple people (Youssef, Liz, Alexa, Sofia, Eurisquel, Eric), none of whom seemed to communicate with each other, and the dealership relied heavily on an AI texting system that even their own staff admitted was causing issues. After several attempts, I finally received a written offer sheet showing a $39,000 out‑the‑door price and a $48,950 trade value, contingent only on my vehicle checking out and the payoff being accurate. These numbers were confirmed again in text. Right before I was about to drive two hours (4 hour round trip) to finalize the deal, I was told the vehicle had an open recall and could not be sold. I was then assured that the dealership would still honor the $48,950 trade value if I sold them my car directly. Despite these written commitments, the dealership later attempted to reduce my trade value by $5,000 when I received a call from Doris, citing “management review.” Changing the deal after confirming it in writing (and after I rearranged my schedule to accommodate their timeline) is unacceptable and reflects poorly on the professionalism and transparency of the management team. Between the inconsistent communication, reliance on malfunctioning AI systems, lack of follow‑through, and ultimately reversing a confirmed deal by thousands of dollars, I cannot recommend this dealership. More

Service guy was good the the rest not so good as I had to take it to another ford dealer that explained the recall and that there were no disclaimers and that if something when wrong then that was not a fix take it to another ford dealer that explained the recall and that there were no disclaimers and that if something when wrong then that was not a fix to the issue the recall is to fix the issue not probably fix the issue. More

BUYERS BEWARE — GREENWAY FORD, ORLANDO FL I purchased a 2022 Ford F-150 from Greenway Ford only 4 months ago, paying approximately $25,000 CASH total, including around $5,000 for an extended warranty. I a 2022 Ford F-150 from Greenway Ford only 4 months ago, paying approximately $25,000 CASH total, including around $5,000 for an extended warranty. I was told the warranty would provide extensive coverage and could be used at Ford dealerships anywhere in the United States. I now live in North Carolina, and my truck developed serious hard shifting, vibration and transmission problems. I took it to King Ford in Murphy, NC, where the transmission problem was evaluated. I have now been told I am facing approximately a $6,500 transmission repair. I have spent weeks dealing with this, missed work and lost income, and spent hours driving to mechanic shops recommended by the warranty department. I was also told by the warranty department that I had to perform transmission maintenance before they would move forward, costing me approximately another $600 out of pocket, even though I had already taken the truck to a Ford dealership regarding the transmission problem. I purchased a nearly $5,000 warranty specifically to protect myself from something like this. Instead, only four months after spending approximately $25,000 cash, I am still fighting to get my truck properly repaired. I understand used vehicles can have problems, but I believe a dealership should stand behind what it sells and the warranty representations made to its customers. Based on my experience, I cannot recommend Greenway Ford at this time. If they step up and make this right, I will gladly update this review. Until then, I strongly advise potential buyers: BE CAREFUL, get every promise in writing, read your warranty carefully, and understand exactly what you’re buying before handing over your money. More