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Greenway Ford
Orlando, FL
1,247 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,247 Reviews of Greenway Ford
January 09, 2011
I have been a loyal Greenway Ford and McInerney Ford customer since 1990. I have known my service advisor for almost 20 years. I have taken my vehicles to other places, but I have always brought them b customer since 1990. I have known my service advisor for almost 20 years. I have taken my vehicles to other places, but I have always brought them back, because i trust them. There is no reason for me to go elsewhere. The service department is like family. i enjoy bringing my cars. Keep up the good work. More
by timothyrcoggins
Employees Worked With
Rick Ebanks and Henry Pimental
January 06, 2011
Went to Greenway needing sparkplugs changed, dealt with Jose in the beginning, went in was quoted one price and they tried to charge another. A "manager" by the name of Geoff, was no help what so ever, eve Jose in the beginning, went in was quoted one price and they tried to charge another. A "manager" by the name of Geoff, was no help what so ever, even telling me not to thank him. Customer Service was horrible until I dealt with a gentlemen by the name of Terry Bennett. Terry Bennett is the ONLY person I will ever deal with again there. Even the cashiers are horrible. To busy discussing who the new girl was and when they are working.If you ever, ever need to go here please ask for him. VERY, VERY patient and understanding. More
by zandertrey15
Employees Worked With
Terry Bennett
January 04, 2011
Had an oil change today and Rick took care of my F150 with great care and service. I felt appreciated and as if my business was wanted. Rick greeted me as soon as I walked in the door, and my vehicle w with great care and service. I felt appreciated and as if my business was wanted. Rick greeted me as soon as I walked in the door, and my vehicle was serviced in the amount of time expected. Checkout was a simple matter and I was soon on my way. More
by uf2001rx
Employees Worked With
Rick
January 03, 2011
I would like to recognize all of your staff for excellence in their fields. I have not had customer service this good in a very long time. Every area of you facility was operated by a professiona excellence in their fields. I have not had customer service this good in a very long time. Every area of you facility was operated by a professional and a good individual. They knew how to treat the customer and how to change a bad situation to good. The ladies at the front desk are cordial and quite entertaining as well as professional. Your service engineers/techs are very thorough and personable. I did not feel overwhelmed at all when speaking to them; all things were explained very well. I am very thankful for that. Your insurance reps/managers are very direct and honest and I felt like I was the only person that they were dealing with and never felt put off or forgotten. That was a gem in itself. I can honestly say that the unfortunate cause of my visit did not taint my view of your establishment...in fact I feel lucky to have had the opportunity to meet your crew. Although I don't wish to have another accident any time soon, if I do I will come back to you. I appologize for the long time it took to get this to you...I have been dealing with a lot lately. My visit was from end of November to middle of December. Thank you for everything Sincerely Annette M. Koonce More
by Annette M. Koonce
Employees Worked With
can't remember
December 30, 2010
Having never had the occasion to require service in the past at Greenway, we were assisted by Terry Bennett. He was not only courteous and attentive to our vehicle problems, he was very knowledgeable on ot past at Greenway, we were assisted by Terry Bennett. He was not only courteous and attentive to our vehicle problems, he was very knowledgeable on other matters concerning our Explorer as well. He is an asset to your dealership and will request his assistance again in the future. Thank you. More
by spear2fish
Employees Worked With
Terry Bennett
December 29, 2010
Terry Bennett was terrific to work with! I chose to have the work done at Greenway (ball joints, control arms, etc., on my sport track) because of the way Terry handled my initial phone calls and the evalua the work done at Greenway (ball joints, control arms, etc., on my sport track) because of the way Terry handled my initial phone calls and the evaluation visit. He followed through and kept me informed. Terry is a valuable asset to Greenway. More
by gretchen460
Employees Worked With
terry bennett
December 28, 2010
We purchased a new 2011 Ford Focus and have had the car in for service twice since the purchase. We had purchased the maintance package to make service easier for us. We have not had a positive experienc in for service twice since the purchase. We had purchased the maintance package to make service easier for us. We have not had a positive experience both times we brought the car in. In both cases we had an appointment and were told the service would take "no more than one hour" for the normal maintance and oil change. Both times it took 2 hours to complete the service with no apology or explanation either time. We have owned many vechiles over the years and have gone to numerous service deparments and NEVER had to wait 2 hours, with an appointment, for normal maintance and an oil change. There is no excuse for this. When I expressed my displeasure with Kyle for the amount of time it took on the first appointment and this appointment he just made excuses with no apology nor offer of even a cup of coffee. We don't have two hours to sit around waiting and we have no other obtion but to wait for the car to be done. In addition, there were several other customers who came in after I did and were in and out in 45 minutes. One couple I spoke to was having the same thing done to their car as we were and they came in a half hour after us and left 40 minutes before our car was done! We had different service managers so we don't know if that had an effect. It looks poorly upon your dealership when simple maintance issues take this long to complete. We are very concerned if we had a real issue what amount of time I will take. We aren't looking forward to sitting at the dealership for 4-6 hours in that case! This is an issue we feel must be addressed and corrected. If service cannot be completed in a timely manner than don't make the appointments with the customers. Thank you for your time, Brad and Debi Eckert More
by debileck
Employees Worked With
Kyle
December 27, 2010
I did not actually visit the dealership, nor did I purchase a vehicle, but I am disguisted (again) that the bait and switch advertising that so many dealerships decide to engage in still continues and purchase a vehicle, but I am disguisted (again) that the bait and switch advertising that so many dealerships decide to engage in still continues and that this dealership participates in the advertising scam. I read the Sunday newspaper and saw an ad for a truck at a very attractive price. I realize that often there is only one vehicle at that price and that this technically allows the dealership to post the ad, but this is deceptive. I called and asked for a simple yes or no answer to whether the vehicle was still there, and explained I will only come look at it, drive it with the intention of buying it if it is at that price and the same vehicle. They tried to put me to a sales manager and I stated I had no need to talk to a manager, that I would hold while the guy got the yes or no answer for me. I did give him my email and my telephone number along with my name, but indicated that I wanted a straight answer. He said it would be great to arrange a time for me to come in. I explained, again that I had no need, inclination or desire to come in to talk with anyone, and that he should answer my straight forward question with a straight forward yes or no answer. That would determine whether we do any business at all. He said he would have to check and call me back. I told him to only contact me, by phone or email IF the truck was available. If not available, to please NOT contact me ever again. I received a voice mail from a sales manager about an hour later. I asked him whether the truck was available and he said no. I told him not to call me again and to get rid of my contact information. It is sad, pathetic and dishonest for people to do business in this manner. Please stop insulting normal, intelligent people, that are willing to spend money and give you a profit, but not be swindled or be treated like idiots. Please know that someone like me, will not tolerate you wasting my time and trying to pull a bait and switch routine. It is a discredit to your company and to your customers that you do business this way. To you and to all of the other delaers that work in this fashion - shame on you. I wanted to buy a Ford because you did not take the tarp money, and unlike many people, I can afford this truck out right. You, however, will not get my business, because your tactics are dishonest and I do not do business in that manner. Respect your customers. More
by maggieramshaw
Employees Worked With
2
December 27, 2010
Rick was very friendly. I had my 2010 F150 in for 15K mile service. Also had three kids in tow. Rick got me in and out quickly and had no problems debiting a due bill I had in possesion for the oil/fil mile service. Also had three kids in tow. Rick got me in and out quickly and had no problems debiting a due bill I had in possesion for the oil/filter change. Refreshing to be able to deal with a professional. More
by bjagos
Employees Worked With
Richard (Rick) Ebanks
December 21, 2010
We had recently had our 2003 Ford Expedition's motor replaced by an privately owned repair shop. We had to go back to the this shop on three occasions for to repair the work they had done and finally d replaced by an privately owned repair shop. We had to go back to the this shop on three occasions for to repair the work they had done and finally decided to take the car to Greenway. At Greenway, we were taken care of by Saul and the manager for the Service Department who went out of their way to assist us. They coordinated efforts and ordered our rebuilt motor; removed the defective motor and allowed us time to retrieve our old motor from the dishonest repair shop. Our vehicle was ready previous to the agreed upon time! Greenway's staff turned a bad experience with a dishonest private repair shop into a great experience with professionals! Needless to say, we would highly recommend Greenway Ford's professional staff who render outstanding service and ensure customer satisfaction. More
by Gandara
Employees Worked With
Saul
