Greenway Ford

Post Recall Work Issues I took my 2014 Focus SE in for recall work. Part of the recall was for the fuel tank. I had not had any issues with the fuel system at all....until a I took my 2014 Focus SE in for recall work. Part of the recall was for the fuel tank. I had not had any issues with the fuel system at all....until after my recall work had been done. Now my car stalls after I drive it for a while and wont re-start for a few hours after it stalls. I called Service and got put on hold a few times and then finally was told they would call me back. That was a week ago and NOTHING. I want my car fixed right and I'm not paying $150 to have it looked at for an issue that was not present prior to them "fixing it". Anyway, I'm a pissed of customer who will more than likely never use them again. UPDATE: David reached out and will have my car Monday. I look forward to seeing what happens and will give a final update when it is all said and done. Thanks for contacting me David. More

2016 Ford150 Clunk Great experience with Sharon manager, Techs, Robbie my advisor who kept me informed his professionalism and attention to my concern. My truck was repa Great experience with Sharon manager, Techs, Robbie my advisor who kept me informed his professionalism and attention to my concern. My truck was repaired . Thanks More

Excellent service Terry Bennett, our service advisor did an excellent job taking care of all the issues we had with the warranty company to get the job done. He is trul Terry Bennett, our service advisor did an excellent job taking care of all the issues we had with the warranty company to get the job done. He is truly an asset to your dealership More

One headache after another with dealership & Used Car I do not recommend this company. I was there for 5 hours - Finally we agreed on this 2015 Ford Edge and this car was supposed to be Certified. If a ca I do not recommend this company. I was there for 5 hours - Finally we agreed on this 2015 Ford Edge and this car was supposed to be Certified. If a car is certified, you would think everything would have been checked? First when purchasing the car, we agreed on one price monthly plus my trade in and 1,000. They allowed me to take home the car, which after i felt was a ploy to get you to buy the car no matter what they say when you return. The finance guy called me a few days later and asked me to give him a call. I did and he was not available, but the sales guy told me to come in to fill out some papers. When I arrived, I waited 2 hours to see someone in finance - meanwhile I heard them telling the next person their payments were going to be raised. When I finally got some help, the finance guy was saying in fact my payments were higher. I had to sit through 5 people trying to change my mind to accept the new monthly amount, which I had already told them the first day I would not. After hours again that night, they finally adjusted the difference - after me asking for my old car back many times and my down payment. I was supposed to get a call from the sales guy to bring it back for the coding on the window. However, still have not 3 months later. While just paying my 2nd payment now and my sunroof will not close. I took it in for service at 1 PM yesterday and was told it would possible be Friday before an update. Terri the service guy stated, he would call with an update yesterday and I did not receive it. I had to text him and ask for one. He then said they still had not looked at it. I texted again today since I have no car and he stated they had not looked at it yet and would let me know shortly. By 2 PM I got a TEXT to say it was the sunroof rails and those are not covered. It will cost $2,161.07. Shouldn't this be something talked about over the phone? I had to ask him to call me. Who has this money sitting around when they just put a down payment on a car that should have all be checked? Again, just into my 2nd payment and 3 months having the car. Your experience buying a new or used car should be exciting and I can't help but feel taken advantage of with a car now I can't even use the sunroof. Meanwhile this is one of the main reasons I purchased the car so my daughter could enjoy it also in the back seat. I am so dishearten when I experience my concerns and the service guy over the phone and he just asked if I wanted to be transferred to the sales manager. No one really cares about you once you give them your money. Needless to say, now I will have to keep my sunroof closed until I can fix it who knows when. Again just 3 months into having it. I will not purchase another Ford again especially from this location. More

We love Greenway ford We have always bought our cars at Greenway Ford. They are awsome and have the best customer care. They also treat our veterans very very good. I would We have always bought our cars at Greenway Ford. They are awsome and have the best customer care. They also treat our veterans very very good. I wouldn't go anywhere else. More

Greenway is recommended My experience was a smooth vehicle transition. Kind, efficient and professional staff. Happy with new vehicle purchase. Yes I would recommend Greenway My experience was a smooth vehicle transition. Kind, efficient and professional staff. Happy with new vehicle purchase. Yes I would recommend Greenway Ford to family and friends. More

Total Rip Off This dealership is a total rip off. They charged us $350.00 to run diagnostics. Wanted an additional $600 to secure the RCM, which in essence is tigh This dealership is a total rip off. They charged us $350.00 to run diagnostics. Wanted an additional $600 to secure the RCM, which in essence is tightening some bolts. Took to Wayne Ackers Ford and they charged $256 to fix the problem and that included diagnostics. I'm reporting Greenway to the Better Business Bureau and contacting Ford Motors directly. This is inexcusable. More

Great service First time going to this dealership. I made an appointment for service done on my suv. When I arrived Reggie greeted me but was unable to find my name First time going to this dealership. I made an appointment for service done on my suv. When I arrived Reggie greeted me but was unable to find my name on the list. Turns out they misspelled my last name. Thanks to Reggie he was able to find and fix the error. Reggie has a great attitude! He was able to get me in and out of the dealership. Overall great fast service. This will be my home dealership for sure! Reggie see ya next time (: More

Proceed with caution Absolutely great experience and communication*, until I decided not to purchase the vehilce, I was infromed deposits are nonrefundable. I've reached o Absolutely great experience and communication*, until I decided not to purchase the vehilce, I was infromed deposits are nonrefundable. I've reached out to 3 managers over this past week. No one will respond. Instead of proceed with caution, I'd just visit another dealer. More

A+ Service Department I have always put trust in the Greenway Ford service department and they have consistently delivered, The advisors are knowledgeable, friendly and tr I have always put trust in the Greenway Ford service department and they have consistently delivered, The advisors are knowledgeable, friendly and try their best to make the appointment positive. More