Greenway Ford

Customer Service and Friendliness Diana Hart - Wow now that's customer services, Thank you for pain attention for what I need, At the moment car running in good condition Diana Hart - Wow now that's customer services, Thank you for pain attention for what I need, At the moment car running in good condition More

overall good results I had an appointment for my regular scheduled oil change . Dave Addison was prompt and courteous., The oil change was done in a timely manner and they I had an appointment for my regular scheduled oil change . Dave Addison was prompt and courteous., The oil change was done in a timely manner and they ran it thru the car wash for me which I appreciated and I was called on my cell phone when the car was ready (as I had left the dealership to go to lunch). I did want to discuss trading in my 2014 Escape for an upgrade and although Dave did what he could to get a salesman to come over to meet me it took way too long for someone to show up and I had no choice but to leave . (very disappointing). If there was anything that I would change it would be the fact that Dave kept referring to me as "young lady" which since I am a senior citizen came off as patronizing and condesending. An older man referring to a young girl as young lady is fine. A younger man referring to an older woman as Young Lady is almost insulting. If I were a man would he have said "young man"? I don't think so. More

Stood behind Guaranteed Satisfaction Motto After a not so good repair experience, Greenway Ford corrected the problem. They stood by their promise of Guaranteed Satisfaction, and were gracious After a not so good repair experience, Greenway Ford corrected the problem. They stood by their promise of Guaranteed Satisfaction, and were gracious in the process. More

Bait and Switch Found a car online that I really liked. Emailed thed dealership to make sure it was still availanle. Andrew said it was still available and he was loo Found a car online that I really liked. Emailed thed dealership to make sure it was still availanle. Andrew said it was still available and he was looking at it. Drove over an hour to get there. Andrew walked me around the lot in 96 degree heat, pointing out other vehicles. Took me back inside. Said he would check to see where it was parked. Came back 20 minutes later and told me the car was gone. What? He said he can't hold cars. Then I found out it had been sold days earlier. I will never buy a vehicle from Greenway More

Very good experience Internet sales(Andrew Gaudette) was very responsive and although we didn't make a deal on the first car I inquired about he stayed in contact and let Internet sales(Andrew Gaudette) was very responsive and although we didn't make a deal on the first car I inquired about he stayed in contact and let me know when another similar car came in that fit my budget. He was also very helpful and made the purchasing process smooth. More

Bad experience I went couple weeks ago been treated like a number. No effort to work with my situation by the sales manager. My opinion was discriminated because I'm I went couple weeks ago been treated like a number. No effort to work with my situation by the sales manager. My opinion was discriminated because I'm hispanic also thinking my credit is not good but is not have a great credit. Never offer me run my credit to find out. Make me drive almost 1:40 minutes. Was so wrong and high numbers presented to me was impossible make the deal. More

Horrible I bought a used car outright' with a simple tag transfer. First thing that took place was 1000$ add on fee for deposit, this was done after a promisso I bought a used car outright' with a simple tag transfer. First thing that took place was 1000$ add on fee for deposit, this was done after a promissory note for full payment due to banks being closed. Next was the loss of my tag. With the temporary tag expiring in a few days and me having to work, I thought this should be easy since many people I know do this line of work said so. Heck not a chance, after being transferred a half a dozen times spoke to one of the finance managers who said he would call me right back. Again not a chance, so I called back and spoke to four other people before I was connected to the right man. According to him and this dealership my tag has been mailed. Explaining again I work a lot, and mail delivery has one more day before weekend, it will probably not be here in time before I expire. Finally he agreed to a dealer tag, but as already expressed, I have to drive to get it. At no time were they concerned with the treatment of the customer and their mess up. Instead they got their money , it is now my problem. I am dreading any future communication with this dealership. More