Greenway Ford - Service Center

I recently had a water pump replaced and was satisfied with everything but the price. If a timing chain only cost $345.00 and more work has to be done to get to it then why does a water pump cost $800+ to with everything but the price. If a timing chain only cost $345.00 and more work has to be done to get to it then why does a water pump cost $800+ to replace. I was definitely overcharged for this repair but had no choice because it was an emergency. The work and the repair was excellent. They were friendly and accomodating as well. I looked them up and they are a blue oval service center meaning they do excellent work which is what I care about the most. More

Rick, and the rest of the service department have been great about the service I've received, greeting me, timely turn around on service and will take me home if I ask. I have 237k miles on my Ford 500 an great about the service I've received, greeting me, timely turn around on service and will take me home if I ask. I have 237k miles on my Ford 500 and it runs great because of the service it receives from the the guys in the service department; its never been serviced by anyone else. Tom More

First of all the service guy speak spanish, and even I am bilingual as well , I always like to deal in my first language , Spanish, it was a great service, I definetely was pleasently surprise that I was ser bilingual as well , I always like to deal in my first language , Spanish, it was a great service, I definetely was pleasently surprise that I was served very quick and super friendly service always the employees grreting you with a smile, .., highly recommended More

Kevin is excellent. Only suggestion is to automatically pull around cars of people waiting in the lobby. I packed up my items in the waiting area, paid for the service and still had to wait outside for fi pull around cars of people waiting in the lobby. I packed up my items in the waiting area, paid for the service and still had to wait outside for five minutes for the car to come around. Please don't wait until after I pay to begin the process of pulling the car around. Thanks. More

I had my vehicle, 98 mustang cobra for service last I had my vehicle, 98 mustang cobra for service last tuesday, and I had some problems with the service at first and I was getting upset about it, but I had my vehicle, 98 mustang cobra for service last tuesday, and I had some problems with the service at first and I was getting upset about it, but then I talked to Henry Pimentel. He helped me with my problem he showed me everything that they worked on and explain me, how it was related to the problem that i had with my car. This is an excelent person to recommend to any body, who has the patience, very helpful , knowledgeable, and professional. Everything changed when Mr. Pimentel helped me and I really like the service that he provide me, and I'm very happy now that my car is running better than before. I really give this dealership a 100% of satisfactory service. RECOMMENDED. More

I bought my Ford Explorer XLT in 2006 and I have taken it to have it serviced always at Greenway Ford. I've had the privilage to be assigned to Henry Pimentel as my service advisor!!! I cannot say enough ab to have it serviced always at Greenway Ford. I've had the privilage to be assigned to Henry Pimentel as my service advisor!!! I cannot say enough about how professional, caring and helpful Mr. Pimentel has always been towards me and my car!!! Whenver I have had to leave a message for him he always responds back to me in such a timely manner and he will accomodate his schedule to fit mine whenever I have had to take the car in for a service or any issues relating to the vehicle. He is the kind of person that goes above and beyond to help you no matter what the situation may be relating to the car and I have had a few. Be sure that Mr. Pimentel will find the solution to getting your car serviced and I have always left feeling very pleased with the service and outcome of my car. My car gets it oil changed every 5000 miles and he works so hard to get me in and out. As far as I am concerned, Greenway Ford should be proud to have someone like him working for them!!!!!! Its always service with a smile from Henry Pimentel!!! More

I recently took my 2005 Ford Explorer to your dealership for service. I was experiencing some hard shifting with my transmission and my air conditioner was not working. Both systems were still under warrant for service. I was experiencing some hard shifting with my transmission and my air conditioner was not working. Both systems were still under warranty as Mr. Pimentel informed me of. He then proceeded to take care of getting me a rental vehicle as the work on my truck was going to take a few days. He could not have been more professional. I am an assistant general manager for an auto parts business and I teach my employees daily on how to be as courteous and professional as Mr. Pimentel has shown. It was an absolute pleasure being at your dealership and when my 2007 Ford Fusion needs service I will definitely be bringing it into you all as well. Thank you, Carlyle Parke More

I have been going to Greenway Ford for 10 years where I have purchased 4 vehicles and the reason is twofold. The price and customerservice which is number one. Henry Pimentel has alsways made our experi have purchased 4 vehicles and the reason is twofold. The price and customerservice which is number one. Henry Pimentel has alsways made our experience with Greenway very enjoyable for both my wife and I. He is a true dedicated professional who Greenway Ford is lucky to have on their team. He is sincere and very honest whose judgement I value which is a rare quality to have. Keep it up Henry. Sincerely, Pete Luksteid More

Mr. Henry Pimentel approached me in service drive lane as soon as I arrived. He introduced himself and asked how he could be of a service. I told him that I was just coming in for an oil and filter change se soon as I arrived. He introduced himself and asked how he could be of a service. I told him that I was just coming in for an oil and filter change service and nothing else. I also told him up front that I had a coupon from a competitors. He looked at me with a smile and said: “We’ll match or beat any competitors coupons”. He then told me that he notice a squeaking noise coming from the left front tire when I was applying on to the brakes. He then offer to check the brakes for me as part of their free 20 points vehicle inspection included with their lube, oil and filter change service. I told him that I was pressed in time and that I didn’t want to stay there for a long period of time. He took the time to explain the importance of the braking system in my old 1996 Ford Windstar. He also told me that this wasn’t going to take long and if I needed to go somewhere they would’ve provided me with the shuttle service and then pick me back up. I decided to wait for it. They took me back and show me what they had found (brake pad backing plate loose). They also informed me of the recall that needed to be done and since they had the part they was going to do it. When the time came to leave, Henry explained to me all of their findings and what needed more attention at that time. He then took me to the cashier and thank me for my business. Its good to know that I didn’t wasted my time going somewhere else and that everything I needed and more was found on the same building. This kind of services is hard to find this days and that’s why I will continue to do my services with Greenway Ford. More

Senior Service Advisor Mr. Kevin Swata. I would like to commend Mr. Swata and thank him for his professional support of our new community outreach vehicle at the Deptarment of Veteran Affairs. The 39' mot commend Mr. Swata and thank him for his professional support of our new community outreach vehicle at the Deptarment of Veteran Affairs. The 39' motor home(Ford Drivetrain)is being well taken care of by Kevin and his technician. Kevin understands that a $300,000 dollar government vehicle must be in top condition. The vehicle allows us to connect Vet Center services to returning combat veterans. Kevin and Greenway are supporting today's veterans and with the service support, my program can reach needy veterans. Thank you from VA and Johnny Chastain, MSW Counselor Orlando VA. I look forward to you helping us with our vehicle needs. Johnny Chastain 407-276-6573 More