Greenway Ford - Service Center

Mr. Henry Pimentel has always been a great advisor, helped me in everything, always looking for customer satisfaction. I think it's a very honest person, Carimate and helpful to the company. For me it helped me in everything, always looking for customer satisfaction. I think it's a very honest person, Carimate and helpful to the company. For me it is an excellent employee and excellent service advisor. Thanks for the quality of work you've always done in my car. More

The service provided by my advisor, Mr. Henry Pimentel, was outstanding and professional. Mr. Pimentel was able to diagnose the issue with my vehicle in a very promptly manner and explained it with great was outstanding and professional. Mr. Pimentel was able to diagnose the issue with my vehicle in a very promptly manner and explained it with great clarity which allowed me to easily decide the best option for my car. Yet, coming from a great customer service dealer such a Lexus of Orlando, I can say I am very satisfied with the service delivered by Mr. Pimentel at Greenway Ford of Orlando. -Maxuel Aragones More

Jose Jimenez took care of me in a recent visit. I had a previous problem with the cruise control and needed new tires plus oil and filter change. I still had extended warranty available so Jose worked very previous problem with the cruise control and needed new tires plus oil and filter change. I still had extended warranty available so Jose worked very hard to get the cruise control fixed. It required two visits to get the cruise control fixed, but Jose kept me informed of all the steps and made sure the job got done correctly. The oil and filter change was unenventfull, as usual. When it came to new tires Jose worked really hard to make sure, I not only obtained a great deal but but got the correct tires recommended for my 2004 E-350. Unfortunately two weeks later one of the tires was found flat at the church parking one Sunday. When I took the vehicle to Greenway Jose had one of the technicians inspect the tire. Unfortunately it was not a defect of the tire, but a nail punctured the tire on the inboard side. So the tire could not be repaired. Jose Jimenez, once again, took the time to make sure the proper tire was again installed in the vehicle. This is the fourth time Jose Jimenez has taken care of me. He is by far one of the best advisor Greenway Ford has. I am very happy to have him as my advisor and I will definitely recommend him and Greenway Ford for service. I have been a Greenway Ford customer since June 2001 when I moved to Orlando. I can simply say that when it comes to Ford service Greenway Ford is the best. Respectfully, Jesus R Suarez More

WILL RECOMEND EVERYONE TO THIS DEALER LOCATION STAFF VERY FRIENDLY I'VE BEEN GOING THERE FOR QUIET AWILE, THUMPS UP FOR THIS PLACE SPECIALLY THE PERSON THAT TOOK CARE OF ME DURING MY VISIT, JOSE JIMENEZ VERY FRIENDLY I'VE BEEN GOING THERE FOR QUIET AWILE, THUMPS UP FOR THIS PLACE SPECIALLY THE PERSON THAT TOOK CARE OF ME DURING MY VISIT, JOSE JIMENEZ VERY PROFESIONAL TAKE HIS JOB VERY SERIOUSLY. THANKS. More

Kevin is very friendly and answered all of my questions. He took his time and made sure that I understood everything that I needed to have done to my car. I will definately recommend friends to go see Kevi He took his time and made sure that I understood everything that I needed to have done to my car. I will definately recommend friends to go see Kevin Swata when they need service on their vehicle. Thank you :) More

I VIST THE FORD QUICK LANE DEPARTMENT. I SPOKE WITH A GUY NAME KYLE CLOUD HE WAS VERY HELP FULL. HE SYNC MY PHONE AND ALSO GOT MY CAR SERVICE QUICK AND FAST. I WOULDNT GO ANYWHERE BUT GREENWAY FORD. HE WAS V NAME KYLE CLOUD HE WAS VERY HELP FULL. HE SYNC MY PHONE AND ALSO GOT MY CAR SERVICE QUICK AND FAST. I WOULDNT GO ANYWHERE BUT GREENWAY FORD. HE WAS VERY EASY TO WORK WITH.DID NOT TRY TO SALE ME ANYTHING THAT I DIDNT NEED OR WANT.VERY VERY VERY GREAT DEALERSHIP. More

Kyle was honest and respectful when I asked him how much work really needed to be done on my car. I did not feel like I was being taken advantage of. I have gone to Greenway for service for many years and work really needed to be done on my car. I did not feel like I was being taken advantage of. I have gone to Greenway for service for many years and know that I can trust the dealership. Greenway is the only place I go to now for service. More

At the request of a coworker, I decided to visit this dealership to have an air filter replaced in my Chevy Cobalt. I'm extremely happy with the service I received. Not only was the employee extremely dealership to have an air filter replaced in my Chevy Cobalt. I'm extremely happy with the service I received. Not only was the employee extremely helpful, but he was knowledgeable and I did not feel like he was going to charge me in excess for anything I didn't need, a first for a car dealership! Courtesy and respect is what you can expect here. More

I have dealt with this dealership for a few years now and I'm very pleased every time I come here with the friendlyness of all the employees. It's nice to know that when you walk in the door you will recieve I'm very pleased every time I come here with the friendlyness of all the employees. It's nice to know that when you walk in the door you will recieve a smile and prompt attention. Henry Pimentel is an excellent service advisor. He makes you feel like family and if I ever have a problem with my vehicle I know I can count on Henry to be there. The prices are very reasonable compared to other places also. So on that note I will continue to keep coming back to Greenway Ford. More

I want to first start out saying that I do not just give a good feedback whenever given a feedback card. I pay a lot of money for good vehicles and expect good service. I do not believe in buying from forei a good feedback whenever given a feedback card. I pay a lot of money for good vehicles and expect good service. I do not believe in buying from foreign companies. I am easily angered when I see companies like Toyota coming over here and becoming rated higher than Ford, Chevy etc. When it appears quality is lowering and problems rising it is very hard to stay loyal as a customer. I have read a large amount of reviews online regarding horror stories with 06 Ford Explorers. I have one that was brought in for service and told that the problem was non existent. I was frustrated that I not only brought my vehicle in for service on my Tranny but also paid the diagnostic charge and the problem was not found. I later found it was difficult to recreate but from a customers point fo view the service seemed to be shallow. Then I spoke with a gentleman there names Henry Pimentel who not only took the time to explain my first bill but also took the time to come out to the vehicle and let me re create the problem I have been experiencing. He not only took the extra time to test drive and diagnose my vehicle but he waived my second diagnostic fee. I had a shifter that was replaced by Ford not too long ago and it was also becoming part of the problem at the same time. Henry, unlike a lot of dealerships online, actually replaced the bum part at no cost to me. This may seem like it would go without saying but apparently a lot of dealerships will deny this type of service to make extra money. Henry may have waived the small cost of one part but I guarantee I will be back repetedly to this dealer and only this dealer for all my service while I reside in this area because this is the first time I have ever had such great customer service. I realize parts wear and fail but when you have a continuous problem with a few parts sometimes it takes a leader to step up and fix the problem once and for all and it takes a true customer service professional to stop leading the customer along by the wallet. I cannot explain how thankful I am that Henry took the time to look at my vehicle. Because of Henry you have one more dedicated customer to this dealership. More