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Orlando Kia East - Service Center

Orlando, FL

4.2
1,773 Reviews
Call Service Center (844) 637-1389

1,773 Reviews of Orlando Kia East - Service Center

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January 26, 2024

Great and they got my car out a lot sooner than I expected Everything was great More

by JACQUELINELANDRAU
Recommend Dealer
Yes
Employees Worked With
Shelby - service
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Jan 27, 2024 -

Greenway Kia East responded

It was our pleasure to assist you in such a timely and efficient manner! Thanks for sharing your positive feedback with the Greenway Kia East team!

January 26, 2024

I was immediately approached by maintenance staff after I parked my vehicle who then proceeded to give proper instructions. I went inside and was surprised to find out I had a discount for first oil change w More

by lizanderjaime
Recommend Dealer
Yes
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Jan 27, 2024 -

Greenway Kia East responded

We're glad to know you had a positive experience at Greenway Kia East and that our team was able to assist promptly. It's great the discount for your first oil change came as a pleasant surprise! Thanks for sharing your feedback with us.

January 26, 2024

My text messages and phone calls would not get answered. It took 2-3 days before I got a response. Communication is very bad. More

by ALLAYCIAS
Recommend Dealer
No
Employees Worked With
Joshua
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Jan 29, 2024 -

Greenway Kia East responded

I'm sorry to read about your experience with our communication. It's important for us to respond promptly and effectively, so it's disappointing that we didn't meet those expectations in this case. I'd like the opportunity to make things right - please reach out at your earliest convenience so we can discuss this further. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

January 24, 2024

Great work great service, knowledgeable professional courteous very helpful - good waiting area and comfortable amenities More

by skyriakidis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
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Jan 24, 2024 -

Greenway Kia East responded

We're glad to know you enjoyed our service and amenities at Greenway Kia East! Our team always aims for top-notch customer experience. Thanks for the review!

January 24, 2024

The staff is friendly and I was out of there very quickly. Thank you for providing great service. More

by Nj70girl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
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Jan 24, 2024 -

Greenway Kia East responded

Thank you for your confidence in Greenway Kia East, and for your business. We are grateful to have you as a customer!

January 23, 2024

Great job very pleased always satisfied with the service very professional, competent, and pressure free More

by Larofcc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
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Jan 23, 2024 -

Greenway Kia East responded

We're delighted to know you had a positive experience at Greenway Kia East! Our team always aims for professionalism and stress-free service. Thanks so much for your review, we appreciate it!

January 23, 2024

Horrible customer service Terrible customer service , no call backs , no orders for parts made on time . 4 months with my card running with missing new part More

by YASII_92
Recommend Dealer
No
Employees Worked With
Joshua
Report | Print
Jan 29, 2024 -

Greenway Kia East responded

I'm sorry to read about your experience. It's important that our customers receive timely and efficient service, so it's disappointing to see we've fallen short here. I'd like the opportunity to make things right - please reach out at your earliest convenience so we can discuss this further. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

January 23, 2024

Not sure if I got taken or not! Because nothing was shown to me the issue or the fix! More

by Jflex1
Recommend Dealer
Yes
Employees Worked With
Carlos
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Jan 29, 2024 -

Greenway Kia East responded

We apologize for any confusion you have experienced, and we would like to address your questions promptly. Please reach out to me at any time. Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

January 21, 2024

My service experience with your service department was very professional, courteous & informative about what service is best available More

by C.WRIGHT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Mnassa
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Jan 22, 2024 -

Greenway Kia East responded

We're delighted to know that you had a professional and informative experience with our service department at Greenway Kia East. Thank you for your kind words, we are here for anything else you may need down the road!

January 20, 2024

Matt was personable, knowledgeable and efficient. It was actually a pleasure getting my car serviced because he was our advisor. Imagine that! One of the best advisor experiences I've had in my decad More

by MSHUMILAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Report | Print
Jan 22, 2024 -

Greenway Kia East responded

We're delighted to know that Matt provided such a memorable service experience at Greenway Kia East! It's great to see our team making car servicing enjoyable. Thanks for your kind words, and we look forward to serving you again in the future!

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