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Orlando Kia East - Service Center

Orlando, FL

4.2
1,780 Reviews

1,780 Reviews of Orlando Kia East - Service Center

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December 16, 2023

Would of given 5 stars but I had to ask for my car after 2 hours . It was ready n they didn’t bring it up More

by EPENA0108
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/a
Dec 23, 2023 -

Greenway Kia East responded

We appreciate your feedback and apologize for the delay in getting your car to you at Greenway Kia East. We'll work on improving our communication moving forward. Thanks for bringing this to our attention!

December 15, 2023

It’s clean, the workers are nice and I got my car back within a reasonable timeframe More

by Damara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua , Joseph Mnassa
Dec 18, 2023 -

Greenway Kia East responded

Reviews like this one make our day, Damara! Thanks from the Greenway Kia East team.

December 14, 2023

More help is needed, so more adequate interaction can occur between the assistant and customer. More

by D.GUNTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
NA
Dec 15, 2023 -

Greenway Kia East responded

I am sorry to hear we did not deliver the five-star experience we strive for. Your feedback is appreciated and will be further discussed in our efforts to improve. I apologize if you feel you did not get the attentive service you were hoping for, and I would be happy to help moving forward. Please reach out if there is anything more I can do. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

December 14, 2023

Shelby was very good, she kept me updated on everything that was going on with my car. She is very knowledgeable and helpful. More

by Noah & Kelvin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelby Bishop , Joseph Mnassa
Dec 14, 2023 -

Greenway Kia East responded

Noah & Kelvin, we're glad to know Shelby kept you well-informed and was helpful during your visit at Greenway Kia East. Thanks for the positive feedback!

December 13, 2023

Everyone was very helpful and respectful. They noticed I had 2 recalls on my car, so they also took care of those while they were putting in my battery. I really appreciated them taking care More

by sadietea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos, Brandon, Joseph Mnassa
Dec 13, 2023 -

Greenway Kia East responded

We're glad to know you had a positive experience at Greenway Kia East! We look forward to seeing you again for future services. Safe travels until then!

December 12, 2023

Lack of communication during service. Service advisor is impossible to get in touch with and won't return calls. Dealership tries their best not to give you a loaner car during service (> More

by BREEZERLW2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua
Dec 14, 2023 -

Greenway Kia East responded

We're sorry to hear about your service experience and the lack of communication you received throughout. Communication is key, especially when it comes to servicing and we apologize if this was not the case during your visit. Please reach out at your earliest convenience so that we may discuss further details of what happened here and assist you in the bets way possible moving forward - Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

December 12, 2023

Kia dealership is very clean. The staff are very friendly and helpful 🙂 and very attentive tothe customers needs More

by jan66ga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelvin
Dec 12, 2023 -

Greenway Kia East responded

We're glad to know you found our dealership clean and our staff friendly at Greenway Kia East. We always aim to be attentive and helpful to all of our customers' needs. Thanks for your review!

December 12, 2023

People on the service desk were really clear and helpful. The maintenance took less than expected and everything was really professional. Great service! More

by Cesar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby
Dec 12, 2023 -

Greenway Kia East responded

Cesar, we're glad to know our service team at Greenway Kia East exceeded your expectations and provided clear communication. Thanks for the positive feedback!

December 10, 2023

Love this location! Simon is absolutely AMAZING! Goes above and beyond with extremely fast turn around and great product knowledge. Wouldn’t use any other location or sa More

by dianam1708
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Simon , Joseph Mnassa
Dec 11, 2023 -

Greenway Kia East responded

We're delighted to know you had a fantastic experience with Simon at Greenway Kia East, Diana! It's great that his product knowledge and dedication stood out. Thanks for the 5-star review, we appreciate it!

December 09, 2023

Honesty is key which you don’t have. Don’t make promises you have no intentions of keeping. More

by ferminjr1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lol
Dec 12, 2023 -

Greenway Kia East responded

If there was a mistake on our end, then I sincerely apologize, but we run our business with transparency and professionalism. I'm concerned to see we've left the wrong impression and I'd like to speak with you directly about your experience. Please reach out at your earliest convenience. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

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