Orlando Kia East - Service Center

Very nice place to wait for the review to finish. The attent was very nice and helped me with the coupons The attent was very nice and helped me with the coupons More

I am very pleased with everything from the minute I came in to the minute I went out they were fast, sharp, straight, and honest in to the minute I went out they were fast, sharp, straight, and honest More

Individuals are not welcoming and do not show any interest in helping. Complementary car wash never gets done, but I don’t complain cause I can deal with spending hours on a simple job, like oil chan interest in helping. Complementary car wash never gets done, but I don’t complain cause I can deal with spending hours on a simple job, like oil change or anything if that sort. More

Horrible place to do business with. No communication, no one answers the phone or returns calls. Had no idea what was going on with my car. They did not bother to tell me what was wrong No communication, no one answers the phone or returns calls. Had no idea what was going on with my car. They did not bother to tell me what was wrong or how long it would take until the day it was fixed a week later (warranty issue, they ordered the part and fixed without telling me). When I picked up the car it was nowhere to be found. Walked around the entire lot only for them to tell me it was dead so the key alarm wouldn’t work, and it needed a jump so I couldn’t leave anyway. They told me the day before that I need a new battery soon so I declined getting it from them and would go elsewhere, never addressed the urgency that I needed it NOW. Why bother giving me the keys and let me wander aimlessly knowing it’s dead in a back lot and needed a jump start. Lazy, uncaring workers. This was a second chance visit after another similarly bad experience. Will never return here again. More

My experience involved lack of communication by the business and incredible delays. I do not recommend. business and incredible delays. I do not recommend. More

when using the IVR to connect with the service department for a vehicle being worked on, no one answers the call. My vehicle was there for a week with no status update being provided by KIA. i had to keep for a vehicle being worked on, no one answers the call. My vehicle was there for a week with no status update being provided by KIA. i had to keep calling for a status update. my vehicle was there for over a week for 2 windows where the motor stopped working. Customer service needs a huge improvement. More

The guy Matt was able to help me over the phone to get my gas reimbursement so I can get it sent into the mail. He was very helpful to me . Thank you Matt for helping me with that gas reimbursement so I can get it sent into the mail. He was very helpful to me . Thank you Matt for helping me with that More

They were OK they supposed to do try to satisfy them? I think I got overcharged but that’s about it. I think I got overcharged but that’s about it. More

The person I talked to was very helpful to me and helped me with explaining everything to me about the letter I got in the mail me with explaining everything to me about the letter I got in the mail More

The dealer was very responsive to identifying the problem with my new Sorrento when there was a manufacturing defect in the transfer case. I don’t think this should have happened with a car this new but the with my new Sorrento when there was a manufacturing defect in the transfer case. I don’t think this should have happened with a car this new but they took care of it quickly. More