Orlando Kia East - Service Center

quick simple and easy process! Got an oil change Monday and it was super speedy and accurate! Got an oil change Monday and it was super speedy and accurate! More

Service professionals always courteous and proficient. Customer service is inherent in every single step of the service process, from calling in to make service appointment all the way to final check out Customer service is inherent in every single step of the service process, from calling in to make service appointment all the way to final check out counter where you pay. More

Would not recommend. Dishonesty. Majority of the employees are not friendly and very lazy. Horrible Dishonesty. Majority of the employees are not friendly and very lazy. Horrible More

The service department has always been a great experience for me. The work is always completed in a reasonable amount of time. for me. The work is always completed in a reasonable amount of time. More

I had to bring a car under warranty back for service 4 times, towing it three times because the transmission failed. Each time it was brought back engines lights on, the dealership they could find no issu times, towing it three times because the transmission failed. Each time it was brought back engines lights on, the dealership they could find no issues with the car. Extremely frustrating. More

Kiarah came through to accommodate my appointment within less than 48 hours. Thank you very much! less than 48 hours. Thank you very much! More

Tremendous flexibility in accommodating my appointment. Was very happy to be out within one hour. Was very happy to be out within one hour. More

Excellent experience we truly value Carlos and the overall level of service. Thank you Robert overall level of service. Thank you Robert More

It was a very easy car software upgrade and oil change when you made online appointment about 1 month ahead. when you made online appointment about 1 month ahead. More

Dropped off vehicle on June 19th for several issues including engine. They determined I needed a new engine. Engine was covered under warranty. After lots of run around, they told me on the afternoon o including engine. They determined I needed a new engine. Engine was covered under warranty. After lots of run around, they told me on the afternoon of August 31 the vehicle was finished and ready to be picked up. When I got to the dealership on September 1 I found out that the sunroof was not fixed and they had to order parts. I asked why it wasn’t already done as they had plenty of time. Was informed they ordered the parts and forgot all about the repair. Parts were sent back after 30 days. They reordered the parts. Parts arrived on september 5th. When I dropped the vehicle back off I told them the headliner near the window was pulled down slightly. I was informed they did that and it would be placed back in the correct position when they finished the repair. Went back in on september 7th to pick up the vehicle as I was informed that the repairs were completed. The headliner and not been tucked back in. My service advisor said “we will have to order a part. We will call you when it arrives and you can bring it back in and we will fix that. Very frustrated that the work was not complete after having the vehicle for approx 75 days and a week after it was supposed finished I’m still waiting on parts. Steer (pun intended) of this dealership. More