Orlando Kia East - Service Center

Dropped off vehicle on June 19th for several issues including engine. They determined I needed a new engine. Engine was covered under warranty. After lots of run around, they told me on the afternoon o including engine. They determined I needed a new engine. Engine was covered under warranty. After lots of run around, they told me on the afternoon of August 31 the vehicle was finished and ready to be picked up. When I got to the dealership on September 1 I found out that the sunroof was not fixed and they had to order parts. I asked why it wasn’t already done as they had plenty of time. Was informed they ordered the parts and forgot all about the repair. Parts were sent back after 30 days. They reordered the parts. Parts arrived on september 5th. When I dropped the vehicle back off I told them the headliner near the window was pulled down slightly. I was informed they did that and it would be placed back in the correct position when they finished the repair. Went back in on september 7th to pick up the vehicle as I was informed that the repairs were completed. The headliner and not been tucked back in. My service advisor said “we will have to order a part. We will call you when it arrives and you can bring it back in and we will fix that. Very frustrated that the work was not complete after having the vehicle for approx 75 days and a week after it was supposed finished I’m still waiting on parts. Steer (pun intended) of this dealership. More

I’m very satisfied with the work and treatment received from the dealership staff. I was informed of the progress of my vehicle while I was waiting. from the dealership staff. I was informed of the progress of my vehicle while I was waiting. More

I’m really so happy with the service from the minute I walk into the dealer. Everybody was really care they get to. My problem they solved it . Thank you so much. walk into the dealer. Everybody was really care they get to. My problem they solved it . Thank you so much. More

Maintenance and future works were explained to me. Timely acceptance and return of vehicle as promised. Timely acceptance and return of vehicle as promised. More

Worst service ever. I took my car in for a re-call cause the battery wasn't charging all the way. They kept it 3days then told me "we will get you a rental". I picked up I took my car in for a re-call cause the battery wasn't charging all the way. They kept it 3days then told me "we will get you a rental". I picked up the rental kept it 3more days. They said the car is ready. Picked it up and they had put 700miles on the car. Took it home and it still doesn't charge all the way. Oh by the way today I got a $72.25 charge (24.75of that was a service charge) for the tolls on the car that they paid for. What a joke. I called them both back and had them on a conference call where they both said it was my fault for the tolls charge cause it was in the agreement that they emailed to me. Car is still broken and I had to pay over $100.00 cause they charged me $37.85 for rotating the tires. I will never go back there for anything. More

Fast and accommodating. They got me in and out within only an hour or sommm They got me in and out within only an hour or sommm More

Got there at 7am to be first for 7:40am appointment. Was waiting literally 2.5hours for simple oil change and tire rotation while everyone were walking around and talking their time Was waiting literally 2.5hours for simple oil change and tire rotation while everyone were walking around and talking their time More

Horrible customer service from advisor and manager. Did not take care of my car. Accused me of lying. Did not want to fix the issues they caused. Will never go back Did not take care of my car. Accused me of lying. Did not want to fix the issues they caused. Will never go back More

Dropped off the car for a oil change and got it back later that day, and when we were out the car through a code, we asked if we could bring it back in and they said yes, so we brought it back on Satur later that day, and when we were out the car through a code, we asked if we could bring it back in and they said yes, so we brought it back on Saturday. They said it was the alternator. Josh was our advisor and it was very hard to get in Touch with him to figure out what was going on with our car. Heard nothing from him all weekend long, heard nothing on Monday, on Tuesday, we called a bunch of times got hung up on a few times, kept telling us Josh would call us back that no one else could help us and he never called us back. Finally called us on Wednesday. We got the car back and it threw the same code. Had to bring the car back again. They said they forgot to plug some things in. Horrible service for keeping us updated by Josh. Had a miss a few days of work, because I have no car. We felt like sense of urgency was not there on Kia‘s part and didn’t care about good service. More

Horrible place to do business with. No communication, no one answers the phone or returns calls. Had no idea what was going on with my car. They did not bother to tell me what was wrong No communication, no one answers the phone or returns calls. Had no idea what was going on with my car. They did not bother to tell me what was wrong or how long it would take until the day it was fixed a week later (warranty issue, they ordered the part and fixed without telling me). When I picked up the car it was nowhere to be found. Walked around the entire lot only for them to tell me it was dead so the key alarm wouldn’t work, and it needed a jump so I couldn’t leave anyway. They told me the day before that I need a new battery soon so I declined getting it from them and would go elsewhere, never addressed the urgency that I needed it NOW. Why bother giving me the keys and let me wander aimlessly knowing it’s dead in a back lot and needed a jump start. Lazy, uncaring workers. This was a second chance visit after another similarly bad experience. Will never return here again. More