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Orlando Kia East - Service Center

Orlando, FL

4.2
1,793 Reviews

1,793 Reviews of Orlando Kia East - Service Center

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September 07, 2023

I am very pleased with everything from the minute I came in to the minute I went out they were fast, sharp, straight, and honest More

by Ossama
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Mnassa
Sep 08, 2023 -

Greenway Kia East responded

Ossama, we're delighted to know you had a great experience at Greenway Kia East. Our team always aims for efficiency and honesty in our service. Thanks for the review!

September 07, 2023

My experience involved lack of communication by the business and incredible delays. I do not recommend. More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Mnassa
Sep 07, 2023 -

Mike responded

Poor business. I had to reach out multiple times over a period of weeks for updates.

Sep 08, 2023 -

Greenway Kia East responded

Mike, I am very sorry for the delays and lack of communication you experienced. This is certainly not the level of service we pride ourselves on and I would like to step in and address your concerns from here on out. Please reach out to me directly when you have a moment. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

September 07, 2023

Very nice place to wait for the review to finish. The attent was very nice and helped me with the coupons More

by SPSAHOO300
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Mnassa
Sep 08, 2023 -

Greenway Kia East responded

We're glad to know you had a pleasant experience at Greenway Kia East and found our team helpful. Thank you for your kind words, we appreciate it!

September 07, 2023

I was told that nothing was wrong with my car and here it is not even 10 days later and my car won’t start again even though there is a brand new battery in it More

by DMchamberlain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kiarah
Sep 08, 2023 -

Greenway Kia East responded

I'm sorry to read about the issues you're experiencing with your car. It's our goal to provide top-notch service that gets the job done right the first time, so I'm truly concerned to hear that we've not lived up to that standard. I'd appreciate the opportunity to look into this further and see how we can best assist you moving forward. While I review your situation with our team, please reach out to me at your earliest convenience using the address I've included below. I appreciate your time and hope to speak with you soon. Thank you, Ginam Carpio - Service Manager ginamcarpio@greenwayauto.com

September 07, 2023

Everyone was polite and helpful the job on my car was done quickly and I was out of there in a short time. Thank you More

by razil7t
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby
Sep 08, 2023 -

Greenway Kia East responded

We're glad to know you had a top-notch, efficient service experience with our team at Greenway Kia East! Thanks for the feedback, we appreciate it! Safe travels until we see you next time.

September 07, 2023

Individuals are not welcoming and do not show any interest in helping. Complementary car wash never gets done, but I don’t complain cause I can deal with spending hours on a simple job, like oil chan More

by JOSE111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Mnassa
Sep 08, 2023 -

Greenway Kia East responded

Jose, I'm sorry you were dissatisfied with your recent service visit. We aim for a high standard of customer service and it sounds like we've fallen short in this instance. Your feedback is valuable and will be used to improve our performance moving forward. If you're open to discussing this further or have any other concerns to share, please reach out to me at your earliest convenience. Thank you, Ginam Carpio - Service Manager ginamcarpio@greenwayauto.com

September 05, 2023

when using the IVR to connect with the service department for a vehicle being worked on, no one answers the call. My vehicle was there for a week with no status update being provided by KIA. i had to keep More

by JRAIFORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Fernandez
Sep 08, 2023 -

Greenway Kia East responded

I'm sorry to learn about your experience with our service department. We aim for efficient communication and it's clear we fell short in this instance. Your feedback is valuable as it helps us improve our services. Please reach out directly so we can discuss how to make things right for you moving forward. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

September 04, 2023

They were OK they supposed to do try to satisfy them? I think I got overcharged but that’s about it. More

by IPROVENZO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Rodriguez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2023 -

Greenway Kia East responded

Our goal is to provide a fair value for all our services, and I sincerely apologize if our prices feel unaligned. We will discuss this feedback as a team, but I'd also like to address your concerns. Please consider reaching out to me directly when you have a moment. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

September 04, 2023

The guy Matt was able to help me over the phone to get my gas reimbursement so I can get it sent into the mail. He was very helpful to me . Thank you Matt for helping me with that More

by TINA211970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Sep 05, 2023 -

Greenway Kia East responded

We're glad to know that Matt was able to assist you with your gas reimbursement! Thanks for sharing this positive feedback about our team at Greenway Kia East!

September 03, 2023

The person I talked to was very helpful to me and helped me with explaining everything to me about the letter I got in the mail More

by TINA211970
Recommend Dealer
Yes
Employees Worked With
Matt
Sep 05, 2023 -

Greenway Kia East responded

We're glad to know our team at Greenway Kia East was able to assist you and provide clarity about the letter. Thanks for sharing your positive experience with us!

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