Orlando Kia East - Service Center

Convenient, quick, and shuttle access Great service including free car wash and shuttle service. Able to not miss work due to drop off and pick up. Plan to be back for my next oil change Great service including free car wash and shuttle service. Able to not miss work due to drop off and pick up. Plan to be back for my next oil change or service. More

In and out, it was fast. When in for an oil change and was in and out. I even got to order a winshield sun shade. All in a jiffy. Thanks Edwin When in for an oil change and was in and out. I even got to order a winshield sun shade. All in a jiffy. Thanks Edwin More

Very unprofessional! Kia motors deceived the customers when purchasing a vehicle. When you take your vehicle for service there's always an issue pertaining the warranty.Th Kia motors deceived the customers when purchasing a vehicle. When you take your vehicle for service there's always an issue pertaining the warranty.Thank you! More

Kia Orlando East Service was great! They took the time to explain and address issues. The waiting area is amazing and the time flies by. Great customer service at the Service was great! They took the time to explain and address issues. The waiting area is amazing and the time flies by. Great customer service at the Service station. More

Xavier always does a great job Xavier is great, I am back on Tuesday 9/19for a Oil Change and Tire Rotation. I know all will go well as always. Theo (Orlando) Xavier is great, I am back on Tuesday 9/19for a Oil Change and Tire Rotation. I know all will go well as always. Theo (Orlando) More

Awesome Service Department I was having problems with the air on my tire. After filling it up 3 times in 2 weeks I called the service department and they got me in asap. Even th I was having problems with the air on my tire. After filling it up 3 times in 2 weeks I called the service department and they got me in asap. Even though we had just been hit by Hurricane Irma! I was worried about having to buy a new tire but they determined it was only a loose valve stem. Xavier went above and beyond to fix it and the awesome service manager threw in a free car wash because leaves where still stuck to it from the hurricane. I love the dealership. You have a customer for life. More

a/c diagnostic Was given 2 different diagnoses as to why my a/c didn't work. In the end was told I needed a new pump. Funny thing is, it has been working fine sinc Was given 2 different diagnoses as to why my a/c didn't work. In the end was told I needed a new pump. Funny thing is, it has been working fine since system was charged. More

customer oriented the sales team was courteous . The service department goes above and beyond to meet the customers needs. I will continue to buy Kia for years to come the sales team was courteous . The service department goes above and beyond to meet the customers needs. I will continue to buy Kia for years to come. More

The worst! Wish I could rate a negative zero!! From lack of communication, organization, sense of urgency in getting their customers out the door, to customer s Wish I could rate a negative zero!! From lack of communication, organization, sense of urgency in getting their customers out the door, to customer service (or lack thereof). What a joke! With the exception of that guy Xavier, the rest of the staff need more training and/or perhaps unpaid time off until they can get it together. Your customers spend too much time and money there, to be treated as if we're another number. And will someone PLEASE make sure there's water, snacks etc.stocked? Always out! Geesh! More

Great service, hands down Xavier is super helpful, patient and knowledgable. Each time I stop in he greets me with a warm smile, a firm handshake and is very courteous. Emplo Xavier is super helpful, patient and knowledgable. Each time I stop in he greets me with a warm smile, a firm handshake and is very courteous. Employees like Xavier are a huge reason why I am a Kia customer. Keep up the great work Xavier. If I had come across this survey earlier I would have done it sooner. More