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Greenway Kia North - Service Center

Longwood , FL

4.3
1,640 Reviews
Call Service Center (844) 599-0449

1,640 Reviews of Greenway Kia North - Service Center

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November 12, 2023

I leased a 2023 car and in 3 months it had a recall. Kia didn’t pay for road service and ignored my request. Sad because I love my Kia Forte. More

by Richeyra
Recommend Dealer
No
Employees Worked With
Malique
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Nov 17, 2023 -

Greenway Kia North responded

Richeyra, I'm sorry to learn about the recall issue with your leased car and any inconvenience it has caused. We certainly don't want our customers feeling ignored or unsupported. Let's discuss this further so we can understand what happened and work towards a resolution for you. Please reach out at your earliest convenience. Thank you, Jose Vega - Service Manager - 407-571-1234

November 12, 2023

I've purchased two vehicles from this dealership. Great staff, and friendly approachable attitudes. I've taken my telluride here for service. More

by denzellatese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Andrew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Gansham, Jose Vega
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Nov 13, 2023 -

Greenway Kia North responded

We're so glad to know you've had positive experiences with us at Greenway Kia North, both in sales and service. Thank you for choosing us twice over! We appreciate your support and look forward to assisting you again in the future.

November 12, 2023

Es fácil de llegar el personal atento buscan hacer lo mejor y más conveniente para el cliente es rápido servicio al cliente excelente More

by carmend.marin17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Andrew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Gansham, Jose Vega
Report | Print
Nov 13, 2023 -

Greenway Kia North responded

Gracias por compartir su experiencia con nosotros en Greenway Kia North. Nos alegra saber que nuestro equipo pudo brindarle un servicio rápido y excelente. Esperamos verle de nuevo, Carmen!

November 11, 2023

Everyone was amazing, specially Theodore! I had an urgency with my vehicle and they helped me really fast. More

by Alejandro Sejnaui
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Andrew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Theodore, Steve Gansham, Jose Vega
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Nov 13, 2023 -

Greenway Kia North responded

Alejandro, we're glad to know Theodore and our team at Greenway Kia North were able to assist you promptly. Thanks for sharing your experience!

November 11, 2023

I was at the dealer for over 9 hours. Horrible experience and gave me a car with over 400 miles on it, not professional. But they did switch out the car for me. So that's a Pro. More

by Rome
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Andrew
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lorenzo was great, he went above and beyond to get me the best deal possible., Steve Gansham, Jose Vega
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Nov 17, 2023 -

Greenway Kia North responded

We're sorry to read about your experience, especially the lengthy wait time and initial vehicle issue. We strive for professionalism in all aspects of our service, so it's disappointing that we didn't meet those expectations initially. However, I'm glad to know we were able to rectify the situation by switching out the car for you. If there are any other concerns or feedback you'd like us to discuss further, please reach out directly at your convenience. Jose Vega - Service Manager - 407-571-1234

November 11, 2023

The service was excellent. The staff was kind and the facilities were clean and comfortable More

by doddter
Recommend Dealer
Yes
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Nov 13, 2023 -

Greenway Kia North responded

We are so happy that our Greenway Kia North team earned your five stars. Thanks for working with us.

November 10, 2023

I was taken care of by Charles in the service department and he was very friendly and helpful. More

by bettyboopmello
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles
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Nov 13, 2023 -

Greenway Kia North responded

We are so glad to hear that Charles provided excellent service. Thank you for choosing Greenway Kia North.

November 10, 2023

Theo really knew her stuff- helped us out tremendously & because of her we would return! More

by Kevin Johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theodora
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Nov 10, 2023 -

Greenway Kia North responded

Kevin, thank you for the review! We appreciate the kind feedback about Theo and hope to see you again at Greenway Kia North!

Nov 25, 2023 -

Kevin Johnson responded

We've been looking for the Kia Customer Experience Survey - but haven't seen it in my email yet. I was hoping give Theo and your dealership good reviews on that as well. : )

November 10, 2023

The young lady that helped me was great! I’ve gone to other Kia dealerships in the area and by far this is the best service I’ve received! The only thing I didn’t like was waiting 2 hours…bu More

by williams.malorie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I didn’t work with these employees.
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Nov 10, 2023 -

Greenway Kia North responded

Malorie, we're delighted to know you had a great experience at Greenway Kia North! We appreciate your patience with the wait time and will work on improving that aspect. Thanks for sharing your feedback!

November 10, 2023

I’ve been to the service department three times. Each time was a very good experience. The wait was comfortable, but the best part of it has been the friendly and professional service I received fro More

by Maryen
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Neeley
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Nov 10, 2023 -

Greenway Kia North responded

Maryen, we're delighted to know that Jennifer and our service department at Greenway Kia North have consistently provided you with a great experience. We appreciate your kind words about her professionalism and knowledge!

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