"I agree with all of these one star ratings. I, like..."
I agree with all of these one star ratings. I, like another review I've read, have not had a worse experience in my entire life of car buying. I am 47 years old, a professional, with decent credit. I have also bought my last two vehicles from this dealership. Never again, nor will I recommend this dealership. I will even go so far as to go out of my way to mention this dealership as one to stay away from. I am a business major, have my MBA, and lots of connections in the Orlando business community. In all of my years of business school and networking, I have never been more appalled at the practices I witnessed here.
I brought my daughter in to help her purchase a vehicle, which was to be a graduation gift and her first car, so needless to say she was extremely excited about this experience. To our horror, after the attempt of the the finance manager (Ceasar), and the salesman (Anthony), tried to punish us for leaving briefly to check another auto purchase elsewhere (as a responsible consumer would) they tried to raise the price on a deal they were willing to offer us only a few short hours before. Upon return, and much consideration, we decided to go with the prior deal after literally having to fight to get them to come back to the deal that was put in front of our face a few hours before. This already made me uncomfortable and leery of the shady behavior. Next, after signing numerous papers, and spending another 4 hours waiting, they got the hopes up of this young girl who at this point was over the moon with this car. They let her sit in the car and put her things in it while waiting for me (Dad) to finalize the paperwork. Upon finally getting called back to the finance manager (at this point it had been 7.5 hrs spent at this dealership) we sat signing paperwork. Suddenly, the finance manager gets up and walks out and says "one moment please". He then returns with Ceasar, and explains that they could not finalize this deal because the car had a lien from another lender. I was completely dumbfounded, flabbergasted, and in dismay that a business would not do their PRIMARY due diligence and assure that the vehicle they were taking in from a prior customer had no liens! If it wasn't so heartbreaking to my daughter, and exhausting for me dealing with them for 8hrs of my Saturday, it would be downright hilarious. Nevertheless, it was not funny at all. We packed up our things, after they apologized for their mistake and offered us gift cards for our troubles (which we never got, in fact we never heard a peep from either Anthony nor Ceasar again). It also took many days to receive a refund for my down payment, which took seconds to remove from the bank on that day.
Ultimately, this was by far, no exaggeration, the worst car dealership experience I've ever encountered. I will let everyone I know who is looking for a car (I have a lot of connections with families of teenage children who are now or soon will be of driving age, including my own) to steer clear of Kia North.
Employees Worked With
Anthony Diaz, Ceasar (Finance), Lacey (internet)
"Horrible service and unethical. My daughter took her car..."
Horrible service and unethical. My daughter took her car to get service and they told her she needed 2500 with of work of which 700 of it was for a coolant leak and the hoses were all bad. However I took it to a diffrent Kia dealership only to be informed all the hoses were in perfect condition and they could not find a single coolant leak . These people tried to take advantage of a young women just trying to get her car checked before driving across country , no ethics at this place and definitely not honest people
Employees Worked With
Service Tech, Theo service advisor
"We were looking for a nice used car for our daughter...."
We were looking for a nice used car for our daughter. This is her last year of college and we wanted her to build up her credit. This who ordeal started out simple and looked like it was going to work out well. I am 3 hours away so when she found the car she liked she put a $300 deposit for them to hold until I could get up there to see it. Fast forward a week. We went there and looked at the car but it hadn't been inspected so she was not able to drive it on the road. They said come back the next day and it would be inspected. Monday was a holiday and the service dept. was not open. She is not buying a car that she cannot test drive. They said they would hold it until this weekend because I had to come home and back to work. fast forward a few more days. Searching the internet we found her a different car that she went and test drove (at a different dealership) and she fell in love with the car. We basically made the deal over the phone and I went to look at the car and she bought it.
She went to pick up the deposit and was treated very disrespectful. Caesar, one of the people we worked with sat down at the table with her while she was waiting for the refund and asked her "is this how you do business". Yes they held the car but it was their fault that the car wasn't ready when I was there to look at it. He did everything he could do to intimidate a 21 year old girl. He even stood up from the table frustrated and slid his chair back in a huff like some child.
Definitely not a place that is looking for return customers with that kind of attitude. I had my eye on my next vehicle from there because it was such a great experience in the beginning until they knew they were not going to make the deal, then they were rude.
I read another review talking about how they told someone to pay the higher payment for 6 months to refinance for a lower rate and we were told the same exact thing.
I would not recommend this car dealership to anyone.
Employees Worked With