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Greenway Kia North - Service Center

Longwood , FL

4.3
1,727 Reviews

1,727 Reviews of Greenway Kia North - Service Center

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December 04, 2023

It was the worst experience I've had for a recall and they are cash cows. The vehicle took to long to fix and your employee leaves customers waiting with no response or explanation. They are asking for t More

by ExtraJoyEnt1
Recommend Dealer
No
Employees Worked With
Jennifer and Joel
Dec 04, 2023 -

Greenway Kia North responded

We're truly sorry to read about your experience. It's our goal to provide efficient, professional service and it sounds like we fell short during your visit. We understand the frustration with delays and costs associated with recall issues, so let's discuss this further in order for us to better assist you. Please reach out at your earliest convenience - Thank you, Jose Vega - Service Manager - 407-571-1234

December 04, 2023

Took four days to correct the error made on my recall repair, and has contacted me three times since to come in for recall repair they already did. Never kept me updated. I prefer not going back. More

by candy
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose Vega
Dec 07, 2023 -

Greenway Kia North responded

We're really sorry to read about your experience. It's important for us that our customers are kept in the loop, especially when it comes to recall repairs. We understand why you'd be frustrated and we want to make things right. If you could reach out directly, we would appreciate the opportunity to discuss this further with you and address any concerns or questions you may have. Thank you, Jose Vega - Service Manager - 407-571-1234

December 04, 2023

very nice and quick and stayed in contact and very professional i will go to this dealership every time More

by stephaniecpost
Recommend Dealer
Yes
Dec 04, 2023 -

Greenway Kia North responded

Stephanie, we're delighted to know you had a positive experience at Greenway Kia North! Our team is always here to provide quick, professional service. We look forward to seeing you again for your future needs!

December 04, 2023

Very pleased with the wait time and the return of my vehicle as promised cleaned and washed More

by ttpain143
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Andrew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Gansham, Jose Vega
Dec 04, 2023 -

Greenway Kia North responded

We're so glad we could accommodate your service needs as expected in a timely manner! Thank you for choosing Greenway Kia North!

December 03, 2023

I'm very satisfied with with the work done by the service dept. On my kia k5.my service advisor Charles Jones was very helpful in letting me know what was happening with my car and offering solutions to help More

by BluesmanRickyg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Jones
Dec 04, 2023 -

Greenway Kia North responded

We're glad to know you had a positive experience with our service department and found Charles helpful. We appreciate your feedback about Greenway Kia North, and we'll be here if you need anything in the future!

December 03, 2023

Charles answered all of my questions speedily, kept me updated throughout my service, offered the complimentary car wash, and reset my counter that marks when I need my next service. More

by nicoleannsobers
Recommend Dealer
Yes
Employees Worked With
Charles
Dec 04, 2023 -

Greenway Kia North responded

We're glad to know that Charles was able to provide you with a stellar service experience here at Greenway Kia North! We always aim for efficient and thorough service, and we are glad that we could deliver that. Thanks for the positive feedback, we appreciate it!

December 03, 2023

Very informative fast service Very informative fast service I appreciate the communication Frank had with me. I will definitely come back. More

by HELENSCURE
Recommend Dealer
Yes
Employees Worked With
Frank
Dec 04, 2023 -

Greenway Kia North responded

Helen, we're glad to know you found our service at Greenway Kia North professional and prompt! Your feedback about Frank's communication is much appreciated. We look forward to seeing you again in the future!

December 02, 2023

My car was done by Nov 15 I got one missed call from the dealership. I tried multiple times to reach back out without any success! Got a txt message to rate my service.. Which I know you get after the work More

by MICHELE.WILLIAMS2068
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Dec 04, 2023 -

Greenway Kia North responded

I'm really sorry to read about your experience, Michele. It's crucial for us to keep our customers updated, especially when their vehicle is ready for pickup and I apologize if this wasn't the case here. We'd like an opportunity to make things right and discuss any work that was done on your truck in detail. Please reach out at a time that works best for you - we're here to help! Thank you, Jose Vega - Service Manager - 407-571-1234

December 02, 2023

As a former Acura owner the experience falls VERY short of what I have come to expect. Not sure why your dealership operates this way...perhaps it's acceptable to your average customer, who knows? More

by STEFANHYOUNG
Recommend Dealer
No
Employees Worked With
Jennifer
Dec 04, 2023 -

Greenway Kia North responded

Stefan, I'm sorry to see that your experience with us didn't meet the high standards you're accustomed to. We strive for excellence in all we do and it's clear there's room for improvement based on your feedback. If you'd like to discuss this further or have any other concerns, please don't hesitate to reach out directly. Thank you, Jose Vega - Service Manager - 407-571-1234

December 02, 2023

I did a recall and other services, great services, location and people!!! Green Kia North More

by moacir
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Andrew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Theodora, Steve Gansham, Jose Vega
Dec 04, 2023 -

Greenway Kia North responded

Thank you for stopping by to leave Greenway Kia North a wonderful review! We appreciate your support.

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