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Greenway Kia North - Service Center

Longwood , FL

4.3
1,671 Reviews
Call Service Center (844) 599-0449

1,671 Reviews of Greenway Kia North - Service Center

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September 25, 2023

Already did this a few days ago Theo is very good Organize, communicates well and time estimates were spot on. More

by msokmensuer
Recommend Dealer
Yes
Employees Worked With
Theo
Report | Print
Sep 25, 2023 -

Greenway Kia North responded

Thanks for your review! We're glad to know that Theo provided you with excellent service at Greenway Kia North. Your feedback is much appreciated, and we look forward to serving you again in the future.

September 25, 2023

The mechanic left my oil cap open and also did not fill my coolant. When I went to speak to my service rep I was told just to buy the coolant. This was my second and last time coming. More

by jeffp80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Theo
Report | Print
Sep 25, 2023 -

Greenway Kia North responded

I'm really sorry to read about your experience. It's important that our team provides thorough, accurate, and accommodating service, so it's concerning to see we've missed the mark during your visit. I'd like an opportunity to make things right - please get in touch when you can. Thank you, Jose Vega - Service Manager - 407-571-1234

Sep 25, 2023 -

jeffp80 responded

Thank you for responding Jose, but I will not be returning to your location. I went his morning and was brushed off by Theo like I was gum under her shoe. That kind of service is disappointing.

September 25, 2023

Dylan was fabulous and went above and beyond in my sercice expectations. Highly recommend this service center. More

by MLDURANSO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Andrew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan, Steve Gansham, Jose Vega
Report | Print
Sep 25, 2023 -

Greenway Kia North responded

We're delighted to know that Dylan exceeded your service expectations at Greenway Kia North! Thanks for recommending us, we truly appreciate it.

September 24, 2023

Theo was very helpful and kept me informed on my auto progress Very polite and professional More

by ltheodorakis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theo
Report | Print
Sep 25, 2023 -

Greenway Kia North responded

We are happy to hear from you! Thank you for choosing Greenway Kia North and for sharing your experience. Drive safely until we see you again!

September 24, 2023

The service staff need to make sure they give customers complete details of their issues and make sure they understand to make the right decision. More

by sdadkins52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Vega
Report | Print
Sep 25, 2023 -

Greenway Kia North responded

Thanks for your feedback. We always aim to provide clear and comprehensive information at Greenway Kia North, so we appreciate you bringing this to our attention. Your insights will help us improve!

September 24, 2023

Respectful and nice staff. The only thing I don’t like is the waiting part, can be long periods till you get your car back. More

by Abigailtop95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Vega
Report | Print
Sep 25, 2023 -

Greenway Kia North responded

Abigail, we appreciate your feedback and patience during the wait times at Greenway Kia North. We're always working to improve our service speed while maintaining quality. Thanks for sharing!

September 24, 2023

They said the service will be ready in 3 hours and I took more than 5 hours. They said they are going to wash my car and they didn’t. I’m disappointed for the service More

by Gabriela V
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Andrew
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Gansham, Jose Vega
Report | Print
Sep 25, 2023 -

Greenway Kia North responded

Gabriela, I'm sorry to read about your recent experience. We aim for efficient service and clear communication, so it's disappointing that we fell short in these areas during your visit. Your feedback will help us improve our wait times moving forward. If there is anything else I can do to help, please reach out. Thank you, Jose Vega - Service Manager - 407-571-1234

September 24, 2023

Everyone was kind and efficient. Lobby was clean. Fast service. Explained everything in detail. Respected my time and the inside of the car. More

by MLDURANSO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Andrew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Gansham, Jose Vega
Report | Print
Sep 25, 2023 -

Greenway Kia North responded

We're glad to know you had a positive experience at Greenway Kia North! Our team always aims for efficient service and clear communication. Thank you for your feedback, we appreciate it!

September 24, 2023

They forgot to change my oil which is why I booked the appointment. They only fixed the recalls. More

by M.head0723
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Andrew
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Gansham, Jose Vega
Report | Print
Sep 25, 2023 -

Greenway Kia North responded

We strive to deliver thorough service so it's disappointing to receive this feedback. I am so sorry for any oversight on our end and I'd like to do what I can to make things right. Please feel free to reach out to me at your convenience. Thank you, Jose Vega - Service Manager - 407-571-1234

September 24, 2023

Excellent customer service! Always quick and can make last minute appointments same day. Like the shuttle option too. More

by nalyn1968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Andrew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Gansham, Jose Vega
Report | Print
Sep 25, 2023 -

Greenway Kia North responded

We're glad to know our team at Greenway Kia North was able to provide you with excellent service and accommodate your scheduling needs. Thanks for the positive feedback!

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