Greenway Kia North - Service Center

The service manager, Chris Barker, a disgrace to cust. serv. Chris Barker, the service manager , is a insult to the term customer service. He shows a lack of concern and won't even look you in the eye when you a Chris Barker, the service manager , is a insult to the term customer service. He shows a lack of concern and won't even look you in the eye when you are talking to him. Extremely rude and keeps doing whatever on his computer while you talk to him. Long story short, my high-pressure fuel line started spraying gas all over my engine bay while I was on I-95 South heading back to FL from SC. I pulled over because I smelt gas fumes and became lightheaded. I opened the hood and I saw the gas leaking from the high-pressure fuel line and shut my car off immediately. I lost approximately 6.95 gallons of gasoline over my hot engine (I had a full tank when I left and it was halfway now and I only drove 57.5 miles). My car could have easily caught on fire potentially leading to my girlfriends and myself's death. I had to get home to my dog and the part wasn't fixable so my brother took off work and we drove his truck to FL. The afternoon of January 2nd, 2019 around 3pm we went to Orlando Kia North where my engine had been replaced. I spoke to the service manager, Chris Barker, telling him about my predicament. I even showed him video of the gasoline leaking all over the place and the puddle on the ground. He tells me “your engine was replaced 14 months ago so this isn’t covered because it’s only covered for 12 months. Maybe the Kia in SC can do you a favor and tow you to their shop.” I was stunned and furious at his lack of customer service and action to take care of the issue at hand. Come to find out after speaking to corporate this part IS covered for the 100K mile warranty. How sad is that, a service manager that doesn't even know what is covered. He provided me with the phone number 800-800-6868 to call corporate, which is to Mitsubishi Motors, so he provided me false information. Chris Barker shrugged me off and just wanted to get back to what he was previously doing, not dealing with me. I was exhausted and needed to get back to my car in South Carolina to fix my car, so I purchased the high-pressure fuel tube assembly line out of pocket for $39.56 at Orlando Kia West (they discounted it from $49.53) because Orlando Kia North did not have the part in stock. I went back to Kia North 1/17/19 to inform him that there is a recall occurring now for this exact issue. I had just gotten off the phone with corporate before going in and they told me they activated the recall for the high-pressure fuel line today and that letters will be going out in the next 10 days or so. Again, he kept working on his computer not looking me in the eye. This guy should NOT be in a management position or any customer service position. He tells me he wouldn't have been compensated for the $49.53 part. I believe a customers life and the trauma of me constantly wondering if it will happen again and me not pull over in time is worth more than $49.53 with a 12.7 billion dollar company. When they replaced my engine their guys either damaged, misaligned, or improperly torqued the fuel line, putting my life in danger. OWN UP TO YOUR MISTAKE!!! (on a side note: The employee named "Joe" in the parts department, is an awesome guy and made sure he could located this part for me. Kudos to that department actually treating people right) More

Awesome service My husband and I were extremely pleased with the service we received today and our service guy Chris who took great care of us and our vehicle. A smil My husband and I were extremely pleased with the service we received today and our service guy Chris who took great care of us and our vehicle. A smile along with a pleasant personality goes a long way and we received above and beyond great service from this young man today. Thank you Chris for making our experience at Kia Dealership a great one. The Reeds More

Satisfied Team was very attentive and accommodating. Although I didn't have an appointment, I was seen and the service was completed in a timely manner. Team was very attentive and accommodating. Although I didn't have an appointment, I was seen and the service was completed in a timely manner. More

Services Very good services and good customer service. I never have any trouble when come. Customer service takes good care of the services when I need them Very good services and good customer service. I never have any trouble when come. Customer service takes good care of the services when I need them and very friendly. More

Great service in the service department. They let me know about a recall that I had and took care of it during my visit. Asked if I would like a complementary car in the service department. They let me know about a recall that I had and took care of it during my visit. Asked if I would like a complementary car wash. Comfortable waiting area. Overall very pleased. More

The best service at any dealership hands down I will never use another dealership for service work ever again. The staff was friendly, honest, and kept me in the loop on my service. Finally some w I will never use another dealership for service work ever again. The staff was friendly, honest, and kept me in the loop on my service. Finally some who does what the day when they say it and at what it would cost. With all their amenities I looked up and handle yourself before I realized it I was ready. It was raining and my car was even brought to me underer a covered area so I don't get wet. Fantastic!!! More

Friendly fast service with no appointment The service writer greeted me and had me check all my lights and signals I was impressed. Thanks. I enjoy getting coffee or water and snacks. The service writer greeted me and had me check all my lights and signals I was impressed. Thanks. I enjoy getting coffee or water and snacks. More

Oil Change Waited about an hour or just over for an oil change. Asked to have my car washed afterwards and they told me it would be another hour for the wash. Th Waited about an hour or just over for an oil change. Asked to have my car washed afterwards and they told me it would be another hour for the wash. The wash time needs to be a lot less for customers. I was looking forward to having my car washed but didn’t have the time to wait for an additional hour. More

Flawless Rob made the recall on my Kia painless. It was the best experience ever in a Kia dealership. I have had terrible experiences with sales, but this expe Rob made the recall on my Kia painless. It was the best experience ever in a Kia dealership. I have had terrible experiences with sales, but this experience made believe there are actually caring humans that work at car dealerships. -Thanks again Rob More

I am always treated very courteously. I really don't like having to wait for my car to be serviced but this dealership makes it less of a hassle. The customer waiting room is comfortable w I really don't like having to wait for my car to be serviced but this dealership makes it less of a hassle. The customer waiting room is comfortable with plenty of coffee and bottles of ice cold water on hand. More