Greenway Kia West Palm Beach

I was told that the service would take 1 and a 1/2 hours. I called and was told that it should be ready at around 3. This is a 5 hour wait!!! I spoke with Brett and he was giving me his stories that are utte I called and was told that it should be ready at around 3. This is a 5 hour wait!!! I spoke with Brett and he was giving me his stories that are utter nonsense. They didn’t reset the service on the computer board!!!! Not happy and also don’t appreciate being called by my first name. Very unprofessional. I am not happy More

Absolutely worst routine maintenance service I’ve ever experienced at any KIA Dealership! Totally inept, inferior and thoroughly unprofessional customer service! Endurance Extended Car Warranty Supreme Ad experienced at any KIA Dealership! Totally inept, inferior and thoroughly unprofessional customer service! Endurance Extended Car Warranty Supreme Advantage Coverage not even considered or honored until after the fact. Meaning? Customer Service Agent didn’t attempt to call my Endurance Extended Car Warranty Company to coordinate identified repairs needed until I told him a second time they were covered. He just “assumed” they were not covered based on his personal past experiences with Extended Car Warranty Companies. Although he finally hesitantly called the Company, got a voicemail that they were closed due to an internal holiday, still out of no sense of urgency or concern for the customer, accepted this at face value. I called the Company, left a voicemail, and Endurance Extended Car Warranty returned my call within 10-minutes. I explained the situation and the repairs needed, to which the Agent informed me that these repairs are covered under my purchased Supreme Advantage Plan. Although the KIA Dealership should have coordinated these repairs beforehand, I can submit a claim for the $584.55. Although my credit card was charged, as a Constitutional Law Attorney, I refused to sign the final paperwork after the Customer Service Agent refuse to honor my request to speak with the Service Manager, Supervisor or Dealership Leadership Representative. Bottomline: I will never ever set foot back on the premises of Greenway KIA West Palm Beach for routine vehicle maintenance of my vehicle! More

I would like to start by saying, I am not the only who has had issues with this dealership! If I could I would give them a 0 star rating. I had a couple recall notices mailed to me for my car (2012 Kia Op has had issues with this dealership! If I could I would give them a 0 star rating. I had a couple recall notices mailed to me for my car (2012 Kia Optima Hybrid). On July 27th 2021, I was having issues with the way it was running (hesitating when pressing the gas from a stop or in reverse) plus it was almost time for an oil change and a tire rotation. I took my car into this dealership to have the work done on it that day. They told me it was the transmission, it would be awhile since they didn't have the part in stock. A month later of not hearing anything I called to find out what was going on, just to find out there is no update for me at all. No part availability, no date for when the work would be done, nothing! The very next day they called me to tell me that my car is ready for pickup. I went to get my car only to find out there was a HUGE scratch and white scuff mark on my trunk plus the car was so dirty and had bird poop on it like it had been sitting under a tree this whole time. They fixed the scratch and scuff mark about a week total for that. I came into to get the car and to talk with the service manager Brett Gorman, just for him to act like he completely had no idea and never heard anything about this issue even though I had already called the Kia corporation to file a complaint with a case number. I took my car home but low and behold on my way home there was a grinding noise and feel on my front left brake as well as the check engine and maintenance light came on. I called Brett and they took it right back to them. They fixed it saying the caliper was sticking so they sprayed it to stop the sticking. That same day I took my car home and felt really weird and off about this whole situation, so I decided to check my dashcam. Upon looking at that, the same day of dropping my car of (July 27th 2021) their MVP (Max Mcbride) one of their "most certified techs" as the manager Brett said before, took my car around the block and crashed it into another car and never told me about it!! The manger Brett and Max were both in the video laughing, talking, and just seem to be having a good ole time, but again Brett had no idea of anything happening right? More

Sold me a car with a tire bubble. Unable to fix the issues the problem got worse and it is undrivable. Shakes uncontrollably. No paper work or tag in over 30 days. issues the problem got worse and it is undrivable. Shakes uncontrollably. No paper work or tag in over 30 days. More

While making the deal everything was ok. As soon as the deal was made EVERYTHING changed. Couldn't get an answer from anyone about anything. Now we found out the car we bought 4 days ago is under recall. W deal was made EVERYTHING changed. Couldn't get an answer from anyone about anything. Now we found out the car we bought 4 days ago is under recall. Well, nobody knows anything and worse nobody is willing to do anything at Greenway Kia. It is horrible customer service at the core. It is completely unacceptable and should NEVER happen. Don't be fooled when the money is yours. As soon as it's signed they don't know anything, anyone and are not interested in finding anything out for the customer. More

Josh was very honest about everything. He was very patient with me as well and very understanding even when I was nervous. Service was amazing. patient with me as well and very understanding even when I was nervous. Service was amazing. More

My first time Buying a vehicle, All this happened thanks to Johan, it was a blast during all process. Thank you so Much.... Highly Recommended. to Johan, it was a blast during all process. Thank you so Much.... Highly Recommended. More

Josh was absolutely amazing better that we could’ve imagined. He was informative, upfront and never pushy. He was helpful in picking the right car for our family, that was in our price range. Josh was imagined. He was informative, upfront and never pushy. He was helpful in picking the right car for our family, that was in our price range. Josh was an advocate on our behalf to get all the discounts, discounts and monthly payments we were comfortable with. When the time comes we will definitely be going back to see Josh. More

This is our 5th kia, and this was our first time that it was fast. Thank you Joshua and Andrew. For the best experience with Kia. was fast. Thank you Joshua and Andrew. For the best experience with Kia. More