Fantastic first impression
About a week ago, I purchased my 2014 Kia Forte from a dealer I Fort Lauderdale, and after experiencing mechanical issues I brought the car into Kia
About a week ago, I purchased my 2014 Kia Forte from a dealer I Fort Lauderdale, and after experiencing mechanical issues I brought the car into Kia West Palm Beach because it's close to my work. Even though the diagnostic test showed up without any codes, and I had to leave without an exact reason of why my car was acting the way it did (because, of course the problem could not be duplicated once I brought the car in... Murphy's law!!) I still left with a great first impression of the service staff. I work in an industry where the first impression is the only one that matters...and what I experienced was exceptional service.
I would like to thank Vanessa, believe was her name? She took my phone call, and was extremely pleasant when it came to making an immediate appoinment for me. Also, thanks to Christian, my service advisor who took his time to talk through my concerns with me. He was sincere in his conversation, not just blowing me off or rushing me out the door, and he had the patience of a saint when it came to all of my questions. Most importanly, he made me feel like a human being, not just a service ticket. I also wish I had gotten the name of the young man who was working with him also (I just caught in conversation that he is the nephew of Pete, who was another gentleman who works there) he too was extremely polite, and knowledgeable as well. They both shared tips and tricks about the car that I had purchased, that I didn't even know existed. You would have thought that it was this Kia dealership that I had purchased the car at, because they treated me with such kindness and respect from the second I stepped out of my car. I really can't say enough about them, but I hope that a manager or owner of this dealership will read this review, because it is important that they know how much of an asset these two employees are to that dealership. I look forward to taking my car to this location for regular service oil changes, and hope that I will continue to receive superior service on those future visits as well! Thank you again.