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Greenway Kia at the Avenues
Jacksonville, FL
1,310 Reviews
At our dealership, we are devoting ourselves to informing and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal to meet your needs. We understand that you rely on our website for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,310 reviews
Verified Customer
August 30, 2024
It’s clean. Justin and Syzmon are always professional. The cashier is always friendly. My car is always handled with care. Justin and Syzmon are always professional. The cashier is always friendly. My car is always handled with care. More
by MICHELLE.MANCE69
Employees Worked With
Justin Ward and Atzmin
August 28, 2024
I recently purchased a truck, and the finance process felt rushed. I was charged $888 for a warranty that wasn’t explained to me, nor was I informed that it was optional. The main issue was the price felt rushed. I was charged $888 for a warranty that wasn’t explained to me, nor was I informed that it was optional. The main issue was the price of the vehicle. I had negotiated a specific price, but when we went into the finance office, the price ended up being significantly higher. Despite asking multiple times for clarification, the rep's response was confusing and unhelpful. He kept saying that when you do a lease, the price really doesn’t matter because what’s important is your payment and the residual value at the end. Overall, the experience was less transparent and more confusing than I expected. More
by Manuel
August 28, 2024
Communication was absolutely terrible. I had to call them every time to get an updated. They had make car for almost a month and still did not fix it. Had a seat chime that would not shut I had to call them every time to get an updated. They had make car for almost a month and still did not fix it. Had a seat chime that would not shut off when someone was sitting in the seat and it was buckled. Also had a roof trim piece that needed to be replaced. Had to call multiple times to figure out the status of the vehicle was finally told the seat was fixed, but the trim piece needed to be re-ordered several times which I was never told about, picked up the car waited on the trim piece to come in. Once again had to call to check if peace had come in yet they said it had drove back down dropped it off. They told me it would take three hours to replace it left, the car came back four hours later told me it was good to go upon further inspection could definitely tell the trim piece had not been replaced, but had in fact been attempted to be glued down which did not work. Called the dealership and ask if trim was still in stock person I originally talked to and Parts no longer worked there lady said yes they had to go check came back said oh no they’re telling me we don’t have it anymore. Need to say is highly suspicious as I can tell for a fact that that trim piece had not been replaced. I don’t understand why it’s so hard for the “”dealership to do the right thing, especially when it’s these simple tasks , this is the second Kia dealership I’ve been to in the Jacksonville Florida area and neither one of them has been able to fully correct these minor issues. Now I’m left wondering where I’m supposed to take this car to get a stupid trim piece fixed so far all the dealerships have been , a huge letdown I will not be purchasing another Kia/Hyundai strictly because of the service department at these dealerships. More
by RHZUBER
Employees Worked With
Szymon, Ron
August 28, 2024
Exceptional customer service. Great sales representatives. Vehicle purchasing process was seamless, efficient and customer oriented. Thank you.. Great sales representatives. Vehicle purchasing process was seamless, efficient and customer oriented. Thank you.. More
by goumelless
Employees Worked With
Other Employees :
Agenette, Key Brown
August 27, 2024
The sales man Juan Lugo , is an excellent professional, he takes care of you and your needs. he takes care of you and your needs. More
by renemt1996
August 27, 2024
Asked my sunroof to be looked at and grease marks were left in my headliner left in my headliner More
by kkarnes4
