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Greenway Kia at the Avenues

Jacksonville, FL

Overview
Employees
Reviews
Vehicles
4.5
1,218 Reviews
At our dealership, we are devoting ourselves to informing and serving our customers to the best of our ability. We believe the vehicles we offer are the highest quality and ideal to meet your needs. We understand that you rely on our website for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content. Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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10564 Phillips Hwy

Jacksonville, FL

32256

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Showing 1,218 reviews

February 25, 2024

They don’t really care that much about anything other than your signature at that dealer. More

by michael_13015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None of these names I remember.
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February 23, 2024

Horrible experience! Twenty eight days after purchase date before payoff for the traded vehicle was sent and no follow up by sales nor Business Manager William Johnson (w More

by GibyUp
Recommend Dealer
No
Employees Worked With
Charlie Gilchrist
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Johnson - One star rating
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Feb 23, 2024 -

GibyUp responded

I stand behind my original review 100%. The fact that you would publicly attempt to shame a customer for driving their own personal vehicle after a purchase reiterates your unprofessionalism. You failed to state when the vehicle was purchased on Jan 22, 2024, the vehicle had 2700+ miles (as well as a chip in the windshield and multiple scratches throughout the vehicle because Charlie Gilchrist was driving the vehicle daily), which is why there is a need for an upcoming oil change. You also failed to state that on the purchase date (Jan 22) you secured a 20-day payoff on the trade in vehicle. HUGE RED FLAG because most dealerships secure a 10-day payoff. Then you FAILED and did not payoff the trade in vehicle within that 20-day period. No one in your dealership took any action until our 3RD VISIT inquiring why the payoff had not been submitted. You didn't send a payoff check until 27 days after the purchase date. Then you had the audacity to say I should've sent in the payment due Feb 15 on a vehicle I traded to your dealership 24 days prior; which you admitted you've already sold to another vendor. RIDICULOUS! While William Johnson was not involved in the original deal, the fact of the matter is, he was RUDE and UNPROFESSIONAL when I met with him to inquire about the payoff status. Because your dealership and/or corporate accounting dropped the ball, does not give William Johnson the right to speak to me the way he did. He did not contact the lender to confirm the new payoff amount and therefore your dealership/company sent a payoff amount that was less than the amount required to payoff the traded vehicle. So as of TODAY, Feb 23, 2024 (31 days after the transaction date) the full payoff amount for the trade in vehicle has not been satisfied. Please note: a complimentary oil change and finally saying you will send the payoff balance does not account for a customer having to visit your dealership 5 times in less than a month to request you to DO YOUR JOB! All 5 visits were related to the above issues with the front office staff (management and finance/accounting), not the service department.

Feb 26, 2024 -

Greenway Kia at the Avenues responded

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Feb 26, 2024 -

Greenway Kia at the Avenues responded

Gibyup, I'm sorry to hear about your experience. It's important to us to provide accurate information and it seems we dropped the ball in your case. If you're willing, I would like the opportunity to discuss this further to better understand what went wrong here. Please consider reaching out. Thank you, Jasmine Davis - Customer Relations Manager - jasminedavis@greenwaykiaattheavenues.com

February 23, 2024

Joe was AWESOME explained everything in detail and had great patience with me as well will definitely be back to see him!!! More

by BRIELEKOWALSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Monteiro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charlie Gilchrist
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jasmine Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chuck Agner, Key Brown
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Feb 24, 2024 -

Greenway Kia at the Avenues responded

we're delighted to know you had a five-star experience during your visit to Greenway Kia . We strive for professionalism and great service. Thanks for the feedback!

February 23, 2024

Tony was great and patient! I received the car I wanted at a good price. My only issue was that I feel you should get two new keys. Trey was excellent! Great crew! More

by UONTU
Recommend Dealer
Yes
Employees Worked With
Charlie Gilchrist
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony (sales) and Trey (finance) were Excellent!
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Feb 26, 2024 -

Greenway Kia at the Avenues responded

Thank you for the positive review of Greenway Kia!

February 22, 2024

Great, clean, professional I was very happy with the speed of the service and friendly staff More

by mbpainter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Feb 22, 2024 -

Greenway Kia at the Avenues responded

We're delighted we could deliver an excellent experience! - Greenway KIA at the Avenues Team

February 22, 2024

Very personable and they are very helpful they work with you and try to get your car fixed and and out on the way home soon as possible More

by mymammie
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Feb 23, 2024 -

Greenway Kia at the Avenues responded

We're glad to know you had a positive experience with our team at Greenway KIA at the Avenues! We always strive for efficient and quality service. Thanks for your feedback, we appreciate it!

February 22, 2024

It was good everything went well. I had a great experience with everyone and everyone was great More

by tammyreed9020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Monteiro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charlie Gilchrist
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chuck Agner, Rodney Meyers, Maya Womack
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Feb 23, 2024 -

Greenway Kia at the Avenues responded

Thank you for taking the time to share! We are thrilled to hear that you had such a successful service experience working with the Greenway KIA at the Avenues team. Drive safely, and we hope to see you back again down the road!

February 22, 2024

This dealership continues to surprise in the best of ways! I have been a Kia owner since 2018 and the customer service has been an awful experience until Greenway opened it's doors...For me it is the li More

by pwanas
Recommend Dealer
Yes
Employees Worked With
Simon
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Feb 22, 2024 -

Greenway Kia at the Avenues responded

We're delighted to know that our team at Greenway KIA at the Avenues has been able to provide you with a great experience! It's wonderful hearing how Simon and the rest of our staff have gone above and beyond for you. We appreciate your support, thank you so much for this glowing review!

February 22, 2024

I went in for an oil change and tire rotation , I paid for these services only to find that they were not provided and when I called back to complain the service manager was rude and practically accused m More

by Jdonnelly150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Charlie Gilchrist
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony knight
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February 17, 2024

Today was my daughter Jayla’s first time purchasing a new vehicle, and our salesman DeAngelo was amazing!! His friendly and caring approach made the process very easy for us all!! He listened to her, and too More

by Tan M.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
DeAngelo Glover
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Feb 19, 2024 -

Greenway Kia at the Avenues responded

We're so glad to know that DeAngelo made your daughter's first car-buying experience a memorable one at Greenway KIA! We strive for our customers to feel like family and it sounds like we hit the mark. Enjoy the new Kia Forte, and thanks for recommending us!

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