Greenway Kia of Franklin - Service Center

Good Service All was very good on my visit to Franklin Kia. Great communication from them. Vehicle fixed and delivered on time. Would recommend Franklin Kia se All was very good on my visit to Franklin Kia. Great communication from them. Vehicle fixed and delivered on time. Would recommend Franklin Kia service More

Great Place Best place to buy a car I have never been treated this nice anywhere. I had never bought a car before was a great experince Best place to buy a car I have never been treated this nice anywhere. I had never bought a car before was a great experince More

Problem after problem This has got to be the worst dealership on the planet. The only good part was my salesman, Harrison. If it was not for him, I would have walked out. I This has got to be the worst dealership on the planet. The only good part was my salesman, Harrison. If it was not for him, I would have walked out. I should have went with my gut feeling. So we went ahead and bought the car even with the awful loan process. We got the one year free service. So my first service my girlfriend took the car in for service. They told her they were going to have a trainee work on the car. She said absolutely not even if I have to wait longer. They finish the service. She gets on the interstate, and the car is pulling like crazy. She immediately returns. They drive it and tell her they put almost 60 lbs of air in the right side tires. They also tell her the trainee worked on the car. She is furious. The tire could have blew and caused her to wreck. So she leaves. The very next day she is driving and the engine starts knocking. She pulls over and come to find out they left the drain plug loose. They burn up a brand new engine. Now my brand new car has to have the engine overhauled. No telling what else they messed up putting the engine in. So if you are concerned about your safety or having your car messed up, do not use Franklin kia. More

Very helpful and knowledgeable service department. Recently my wife's Kia needed work, as it was misfiring and had the check engine light on. We tried to get the car worked on locally, but we were tol Recently my wife's Kia needed work, as it was misfiring and had the check engine light on. We tried to get the car worked on locally, but we were told it would be three weeks before they could get to it. I would have been glad to wait for a reasonable amount of time, but not this long On their Internet website, I contacted the Service Department at Franklin Kia, and had an appointment set up for two days. I took the car in on Friday morning, and within two hours they had the problem diagnosed. Parts were not on hand, so they had to order them. They provided us a "loaner" vehicle to use at no additional charge, while our car was in the shop. In just a little over 24 hours I received a call from Bobby in the Service Department, telling me our car's repairs were finished and we could come pick it up. I am very pleased with the service we received from Franklin Kia. The people there are friendly, helpful, and professional. Choosing them to do the work on our car was a good decision. I'm glad the distance between Columbia and Franklin didn't deter me from asking help from this wonderful dealership. We would recommend them to anyone needing work done on their vehicle. More

The best place to buy a car in Tennessee I was treated like royalty. I was in service getting an oil change then struck up a conversation with a Jim Galuszka over a hot cup of coffee. He sai I was treated like royalty. I was in service getting an oil change then struck up a conversation with a Jim Galuszka over a hot cup of coffee. He said I could trade out of my car and keep my payments the same or lower. I said yes an hour and a half later I am the proud owner of my favorite color dark cherry red 2016 kia I had a great day and my kids love it. Thanks Jim when it is time for my next car I will ask for Jimore Galuszka!!! More

Great sales. Service department needs improvement Sales and finance was awesome. Can't say enough good things about them. Service..... came in for my first oil change made an appointment. Was told Sales and finance was awesome. Can't say enough good things about them. Service..... came in for my first oil change made an appointment. Was told less than an hour. Came in and my car sat in the drive way for over an hour. Sat there and watched the staff stand around joking with each other, chain smoking, talking and texting on cell phones and having a great time... just no work actually being done. After an hour of my car sitting there finally watched someone get into my car put it in drive and pull away.... seriously so my car was just sitting there for over an hour running wasting fuel??? And then I have mechanic who is dirty getting into my new car and they didn't even put any protection on the seat? Thought it was great that they would give me my first 3 free oil changes but after figuring what my time cost for a nearly 2 hour visit, wasted fuel and getting the stain out of my seat, that value quickly vanished. More

Billy Bidwell - Great customer service I went in to look at the new Kia Soul's because I am interested in upgrading to a newer model. Billy took the time to explain the new features, my bud I went in to look at the new Kia Soul's because I am interested in upgrading to a newer model. Billy took the time to explain the new features, my budget, loans, etc...without being pushy like most sales people are. He was friendly, professional, respectful, and conveyed a caring disposition. I will return to this dealership for my next vehicle. More

sevice man wasn't friendly when asked to help resetting my phone on the radio kept walking off never fixing the problem-didn't get va new sticker for next servive-overall terrible customer suppor resetting my phone on the radio kept walking off never fixing the problem-didn't get va new sticker for next servive-overall terrible customer support More

Anje makes my service experience wonderful from the moment I pull up. She is always very helpful and friendly. She a asset to the company! moment I pull up. She is always very helpful and friendly. She a asset to the company! More

I came in to get an oil change right when they were closing, not knowing what time they closed and they went out of their way to change my oil and rotate my tires. I have always been so pleased with th closing, not knowing what time they closed and they went out of their way to change my oil and rotate my tires. I have always been so pleased with the service they provide. they always go above and beyond for their customers. I will definitely be a customer for life because of what they do for me . I also appreciate all of the service technicians staying late to service me. that was a great example of excellent customer service and I appreciate it so much! Thank you so much for always being excellent. More