Greenway Kia of Franklin - Service Center

Both Anje and Sean always remember me when I call and give my name. They take very good care of my car and me. I have never had to go back for the same problem, except when they had to order a part. give my name. They take very good care of my car and me. I have never had to go back for the same problem, except when they had to order a part. More

Service was timely. Very pleased and satisfied. I drive a lot so my visits here will be very frequesnt and I really need this kind of quick and efficient service. lot so my visits here will be very frequesnt and I really need this kind of quick and efficient service. More

I Had my 2013 Kia Optima EX. brought in for service for some warranty work. the GPS decided it was in Michigan not Tennessee. i am sure Michigan is nice, but... It was traced to a bad GPS Dorsal antenna some warranty work. the GPS decided it was in Michigan not Tennessee. i am sure Michigan is nice, but... It was traced to a bad GPS Dorsal antenna. Anje did her best to keep me happy along with Lyle the salesman that helped me purchase my Optima. While I was disappointed, I gave Carnival Kia an opportunity to make my GPS right. There was also a problem with the rear Dome Lamp assembly too related I suspect to the GPS Dorsal issue. Uncertain. In any case it did take 2 visits to resolve my Dome Lamp issue. I am not deterred by this blip on the automobile radar. I have been involved with cars for over 45 years plus as a hobby and passion. So I know how bad things could get. Anje and the folks at Carnival keep my faith that trying new things does not have to be worrisome. I have never owned a Kia before, so I did have trepidation's here a bit. Except for the time the part took for the 2 times this repair needed to be done, none of which is Anje's fault, the issues were resolved, and my 2013 Kia Optima EX is doing exceptionally well. I keep my cars always near museum clean. I love all my cars, and with the great support at Carnival Kia of Franklin, I will continue being a fan of my newest of automobiles, my 2013 Kia Optima EX. I look forward to a reliable and enjoyable experience with my Optima. I know Carnival Kia of Franklin will be ready to help. Thank you Anje, and all the staff at Carnival Kia of Franklin. Best regards. Vincent Chen. More

Anje Clay and Kia Franklin are the best service consultant and department I have ever used! She is extremely helpful and I always look forward to working with her. consultant and department I have ever used! She is extremely helpful and I always look forward to working with her. More

Anje is great to work with. She is very knowledgeable and goes the extra mile to help solve your problem. Her great personality and ease to talk to made made for a wonderful service experience. Anje ma and goes the extra mile to help solve your problem. Her great personality and ease to talk to made made for a wonderful service experience. Anje made sure that the problem was taken care of to my satisfaction before I left the dealership. Because of her I will bring my car back to Carnival Kia Franklin whenever it needs service. Thanks Anje! More

I was ripped off on the sale and the service after the sale has been awful. I could go on and on but why bother? sale has been awful. I could go on and on but why bother? More

This is the best dealership I have ever worked with. I take my vehicle in for service regularly which I have never done with past vehicles. Anje is always so wonderful to work with as well as Sean. I feel take my vehicle in for service regularly which I have never done with past vehicles. Anje is always so wonderful to work with as well as Sean. I feel like I'm visiting friends when I come by. From hearing about my experience with this dealership, I have 3 neighbors who have purchased a total of 4 vehicles from this dealership in the last 3 months! If only they would have listened to my request to give them a referral! However, I understand that if you aren't in sales yourself, you sometimes forget the importance of referrals. I won't be taking my car anywhere else for service as long as this wonderful team is there to work with me! More

Tim Blanco is awesome. I had an issue... and he helped resolve it, and he treated me with patience and respect. If you have any problems with your vehicle - ANY problems - just call Tim. There are a c resolve it, and he treated me with patience and respect. If you have any problems with your vehicle - ANY problems - just call Tim. There are a couple of rude people there, but just bypass them and ask for Tim. Period. More

We take our 2011 Sorento to Carnival Kia in Franklin for service. We have always received exceptional service and value for the cost. I would recommend both the vehicle and this dealership to others. service. We have always received exceptional service and value for the cost. I would recommend both the vehicle and this dealership to others. More

we have had a great a great experience so far with the entire dealership. we bought the car in Apri2011 and have had all our services performed there. the chick in the service dept. is exceptional! i thin entire dealership. we bought the car in Apri2011 and have had all our services performed there. the chick in the service dept. is exceptional! i think her name is Onya or something like that. They are always nice and does their work in a timely manner even on Saturdays. i would reccommend this dealer to anyone wanting new or used Kia. More