Greenway Kia of Hickory Hollow - Service Center

Got me in a car but down hill from there I was extremely impressed that they got me in a car that day. I was super happy and would have left a great review at that point. The sales lady was s I was extremely impressed that they got me in a car that day. I was super happy and would have left a great review at that point. The sales lady was so helpful. But then it all went down hill. First off after one week of having the car the touch screen failed and they refused to fix it since it worked when I got it. The front window needed to be replaced, they set up a day to do it. That day they rescheduled. We drove an hour for the next scheduled appt. but once we sat there for 3 hours they sent us home empty handed. Once we finally got another appt. they left us waiting for 5 hours before it was done. Ridiculous experience overall. Customer service less than poor. More

I am always impressed No pressure, no sticker shock, no buyer's remorse. This was my 3rd purchase and they continue to be considerate and accommodating. Great Team Work! No pressure, no sticker shock, no buyer's remorse. This was my 3rd purchase and they continue to be considerate and accommodating. Great Team Work! More

Awesome Experience!! Took my Hyundai here to get a repair with my steering wheel done and I was 100% pleased. Everyone was nice, pleasant and kept me informed about the t Took my Hyundai here to get a repair with my steering wheel done and I was 100% pleased. Everyone was nice, pleasant and kept me informed about the time and what was going on with the repair. The price I was quoted over the phone was the actual price. I will definitely be returning for my future care repairs here and you get a free hand car wash. These guys are great. Especially Ryan. He was awesome and kept me informed. Ask to deal with Ryan he was great and made the experience great. Nice waiting area w/ drinks, tv, and snacks. And while your waiting you don't have a bunch of sales guys coming up to you trying to sell you a car. They just let you relax. This place went above and beyond. Every single person was personable and great. Ask for Ryan!! More

Oil Change There are quite a few place I can go to get my oil changed that are much closer, but I like how well I am treated from when I walk in the door to when There are quite a few place I can go to get my oil changed that are much closer, but I like how well I am treated from when I walk in the door to when I pay with the cashier. Very thorough and detailed work. Thanks More

Amazing experience I BROUGHT MY CAR IN FOR NORMAL MAINTENANCE AND I HAD THE PLEASURE OF BEING GREATED BY RYAN AND JONATHAN I WAS VERY IMPRESSED BY THE CUSTOMER SERVICE O I BROUGHT MY CAR IN FOR NORMAL MAINTENANCE AND I HAD THE PLEASURE OF BEING GREATED BY RYAN AND JONATHAN I WAS VERY IMPRESSED BY THE CUSTOMER SERVICE OUT OF RYAN HE WAS VERY POLITE AND LET ME KNOW EVERYTHING THAT WAS GOIMH ON WITH MY CAR THANK YOU UNIVERSAL KIA AND YOUR STAFF More

Best Car Service EVER When this place tells you something, it is the truth. The only garage I have ever taken my car to that I did not dread the experience. Awesome peopl When this place tells you something, it is the truth. The only garage I have ever taken my car to that I did not dread the experience. Awesome people and awesome service. More

Service visit I purchased my first Kia (Amanti) in 2005. I have been dealing with Universals service dept since 2005. I have seen service mgrs. come & go. The BE I purchased my first Kia (Amanti) in 2005. I have been dealing with Universals service dept since 2005. I have seen service mgrs. come & go. The BEST they have had is Jonathon Stainton-James. He is fully knowledgeable of the vehicles and leads his team to be respectful and personal with customers. Being able to get prompt service is a must for most people and his team does not waste a minutes time to keep the customer happy. I have suggested them many times to friends advising them they will be treated with respect. More

Customer Service Representative On August 12, 2016 I had the wonderful pleasure of meeting you excellent Service Representative, Michelle Randolph. I wanted to take this opportunity On August 12, 2016 I had the wonderful pleasure of meeting you excellent Service Representative, Michelle Randolph. I wanted to take this opportunity to let you know what outstanding service she provided. She went beyond he normal routine to make sure that my vehicle was serviced properly, There were some repairs than I need corrected ( but forgot to mention when I called for the appointment). She took care of it without any problem at all. She is wonderful, pleasant, and very professional. I look forward to my next visit with her. More

Heard a knocking sound on my Kia Sorento I heard a knocking sound on my Kia Sorento . It only happened when I was pulling off or stopping. I took it to Universal Kia 10 minutes before they I heard a knocking sound on my Kia Sorento . It only happened when I was pulling off or stopping. I took it to Universal Kia 10 minutes before they were closing. The service Mgr. Jonathan, was very pleasant and rode in my car with me and took my car right back 45 minutes later the problem was fixed and he was still smiling although he and his team were late getting off. More

Fast, friendly, effecient Was one who always stayed away from dealership for repairs but they are friendly, fast and effecient. Have helped me twice just recently. Once because Was one who always stayed away from dealership for repairs but they are friendly, fast and effecient. Have helped me twice just recently. Once because of a shade tree mechanic that messed up and once for my 90,000 tuneup. Thanks guys!! More