Greenway Kia of Hickory Hollow - Service Center

Fast, friendly, effecient Was one who always stayed away from dealership for repairs but they are friendly, fast and effecient. Have helped me twice just recently. Once because Was one who always stayed away from dealership for repairs but they are friendly, fast and effecient. Have helped me twice just recently. Once because of a shade tree mechanic that messed up and once for my 90,000 tuneup. Thanks guys!! More

poor workmanship i had some one broke into my our 2015 Kia Sedona. Front passenger glass was broken glass shattered everywhere. I call insurance company but since is i had some one broke into my our 2015 Kia Sedona. Front passenger glass was broken glass shattered everywhere. I call insurance company but since is a new vehicle I had to bring it to dealer. Let me add by saying dealer I bought vihicle from. I had glass replaced but Kia dealer never bother cleaning interior of glass debris. Only glass to seat area was cleaned up. Dash and center console had chip glass and was never cleaned up. Console still had chunk of glass. Waited over one hour when I was told it was ready. More

First service Had oil changed and leak in tire repaired, problem with MPG ranging from 14 to 19 not what I was expecting. No tech on duty to see what might be causi Had oil changed and leak in tire repaired, problem with MPG ranging from 14 to 19 not what I was expecting. No tech on duty to see what might be causing the issue, they reset computer. Seemed to improve for a few days but issue us back. Paint peeling on fender joint but you can only fix it on Friday mornings. To get it fixed will cost me a days pay. If your going up provide saturday service it needs to be full service.Will go back at 5000 mile as told for next service check. More

A VERY GOOD EXPERIENCE iT IS NOT AS GOOD AS IT USED TO BE WHEN IT WAS CARNIVAL KIA, BUT IT IS STILL VERY GOOD. AND I WANT TO COMMEND ONE OF YOUR SALES STAFF; SHON GILBERT, iT IS NOT AS GOOD AS IT USED TO BE WHEN IT WAS CARNIVAL KIA, BUT IT IS STILL VERY GOOD. AND I WANT TO COMMEND ONE OF YOUR SALES STAFF; SHON GILBERT, I WAS IN TROUBLE AFTER I HAD MAINTENANCE SERVICE AND SHON CAME TO HELP ME WHEN NO ONE ELSE DID. A VERY FINE MAN! WE WILL ASK FOR HIM IF WE BUY ANOTHER NEW KIA. More

Some concerns The folks are very nice to deal with. However, I do have some concerns. I brought the car in for a problem that I have now had four times over a two The folks are very nice to deal with. However, I do have some concerns. I brought the car in for a problem that I have now had four times over a two year period. The last visit for this problem was in May. I also brought it in for a replacement headlamp. The service man came back to ask me which headlamp. I told him, but thought they could have just turned it on to find out. When the car was "ready", I paid for it, but when I turned it on, the check engine light was still on. A service man came out, and found that whoever had worked on it had "hooked up both vaccuum tubes lines, but had not reconnected the electrical line." Did not give me feeling of confidence overall. I do not feel assured that they have really fixed the problem. I guess it's a waiting game now. More

Warranty work They were able to find the problem and order and install the part. I was given a rental car free of charge. I was treated fairly. They were able to find the problem and order and install the part. I was given a rental car free of charge. I was treated fairly. More

PLEASURABLE EXPERIENCE IT IS ALWAYS A PLEASURE TO WORK WITH THE PEOPLE AT UNIVERSAL KIA. THEY ARE ALWAYS FRIENDLY AND OUT GOING, AND EGAR TO PLEASE. MY VEHICLES ARE ALWAYS D IT IS ALWAYS A PLEASURE TO WORK WITH THE PEOPLE AT UNIVERSAL KIA. THEY ARE ALWAYS FRIENDLY AND OUT GOING, AND EGAR TO PLEASE. MY VEHICLES ARE ALWAYS DONE IN A TMELY MANOR. More

satisfied customer we had an engine go down with 30 k everyone was so helpful in getting us in a 2015 thanks to jeff in parts and shown and melvin in sales we had an engine go down with 30 k everyone was so helpful in getting us in a 2015 thanks to jeff in parts and shown and melvin in sales More

Great!!!!!!!!!!!!!!!!!!!!!!!! Service!!!!!!!!!!!!!!!!!!!!!!! Every single time we come into the dealership at the Antioch location we are greeted by such an awesome staff. We have questions that are always a Every single time we come into the dealership at the Antioch location we are greeted by such an awesome staff. We have questions that are always answered to the best of the associates abililty. I love the atmosphere that comes with the Antioch location, the cleanliness, and the smell of the good old popcorn that awaits you as you walk into the door. I love the staff here, and would recommend Kia to everyone I come in contact with, because Kia works hard to satisfy every customers need. Thanks, Kia!! Thanks, Jeff Campbell you always brigthen my family day!!!! More

great Everyone I dealt with was so wonderful, pleasant, and friendly. They explained everything that was going on as well as a pretty accurate time estimate Everyone I dealt with was so wonderful, pleasant, and friendly. They explained everything that was going on as well as a pretty accurate time estimate. Really great people. More